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Overall score and ratings

3.3
Rating 5 - Excellent. 1461 out of 5843 reviews
5 - Excellent 25%
Rating 4 - Good. 1496 out of 5843 reviews
4 - Good 26%
Rating 3 - Okay. 1189 out of 5843 reviews
3 - Okay 20%
Rating 2 - Poor. 954 out of 5843 reviews
2 - Poor 16%
Rating 1 - Terrible. 743 out of 5843 reviews
1 - Terrible 13%

3.6/5

Cleanliness

3.6/5

Staff & service

3.2/5

Amenities

3.3/5

Property conditions & facilities

2/5 Poor

Traveled with family
Liked: Staff & service
N/a
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I complaint about the noise and no one follow up on it.
Stayed 4 nights in Oct 2021

3/5 Okay

Liked: Cleanliness
Because of Covid there were a lot of things missing like house keeping.
Stayed 2 nights in Oct 2021

2/5 Poor

Traveled with family
Liked: Cleanliness
Room was to hot. Unable to control comfortable temperature in the room.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
I can't think of one good thing about our stay. The room wasn't clean, smelled bad, filthy toilet, incredibly rude staff, dark hallway, only one working elevator, so we waited up to 15 minutes because we were 10th floor, which had the only working ice machine so we had to hear that constantly. I have never been more disappointed in a hotel. The bartender was cussing about other guests because they asked her if they could seat themselves, after they waited 15 minutes for service. She went off about how f*#@ing stupid they were, and covid made bar short staffed, so they should f*@# off. Perhaps they shouldn't be open if they can't take care of guests. Unbelievable.
Stayed 2 nights in Oct 2021