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Reviews of Harrah's Lake Tahoe Resort & Casino

4 out of 5
Harrah's Lake Tahoe Resort & Casino
15 Hwy 50, Stateline, NV

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1045 reviews" "
Rating 8 - Good. 243 out of 1045 reviews" "
Rating 6 - Okay. 168 out of 1045 reviews" "
Rating 4 - Poor. 148 out of 1045 reviews" "
Rating 2 - Terrible. 90 out of 1045 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Flor de María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Carrie-Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, friendly, inviti g and professional. Everything here was so amazing from start to finish. Room is beautiful for the price, and food has been excellent. Entertainment was fabulous, and overall atmosphere was awesome. The area is absolutely breathtakingly gorgeous.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 24, 2024
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 Excellent

Greg, Folsom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going here for 40 years. I might be a bit biased but it’s always my first choice in south shore.
Stayed 2 nights in Apr 2024
Response from Joseph on Apr 24, 2024
Thank you for the excellent review! We look forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
By the Lake view
Stayed 2 nights in Apr 2024
Response from Joseph A on Apr 19, 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Okay

Kathleen

Traveled with partner
We had a nice room without much of a view on the 5th floor. We liked that it had 2 bathrooms-something we had never seen before in a hotel room.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 16, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area. Breathtaking views.
Stayed 5 nights in Apr 2024
Response from Joseph on Apr 16, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 3 nights in Apr 2024
Response from Joseph A on Apr 17, 2024
Thank you for the excellent review! We look forward to your next visit!

8/10 Good

michelle, Roseville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Customer service was excellent. Room was clean and view was amazing. Furniture needed some TLC. Chips and very dated. Walls needed touch up paint. This king bed room had two bathrooms which was nice.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your feedback! I will relay the room conditions to our higher up management.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the size of the room and the two bathrooms. The room was clean, and the dining options were good. The only thing that disappointed was that the jacuzzi was closed.
Stayed 2 nights in Mar 2024
Response from Rigoberto Duque on Apr 7, 2024
Hello and Thank You so much for your feedback. We do apologize for the inconvenience of our jacuzzi.

2/10 Terrible

Brian

Traveled with family
This property is an absolute dump. Our room had peeling wallpaper, an unknown white stain on the sofa, rusted metal door jamb going into the bathroom which could have snagged an unsuspecting bare foot. Additionally we were charged a resort fee, but I don’t know what it was for as we never had any maid service during our stay. To call this place a “resort” would be a stretch. We won’t be back.
Stayed 4 nights in Apr 2024
Response from Rigoberto Duque on Apr 7, 2024
Hello and Thank You for your feedback. We apologize any inconvenience you went through.

6/10 Okay

Laurel

Stayed 4 nights in Mar 2024
Response from Rigoberto Duque on Apr 6, 2024
Hello and Thank you for your feedback. Anything we could have done different to earn a 5?

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great price. A Must?
Stayed 2 nights in Apr 2024
Response from Joseph A on Apr 5, 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Okay

Doris

Stayed 1 night in Apr 2024
Response from Rigoberto Duque on Apr 24, 2024
Hello and Thank You for your feedback.

8/10 Good

Gregg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the Gondola without the huge price of some of the other locations. Nice staff. Spacious room with 2 BATHROOMS! We really liked the windows being angled so we could see both the lake and the mountain.
Stayed 3 nights in Mar 2024
Response from Joseph on Apr 4, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Poor

Bennett

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk reception customer service was not very informative and not helpful. The hot tub was not functioning, not sure how I was paying a resort fee if this was part of the amenity.
Stayed 2 nights in Mar 2024
Response from Joseph on Apr 4, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Poor

Candy P

Stayed 3 nights in Mar 2024
Response from Joseph on Apr 23, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Poor

Jose, Newark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and out dated.
Stayed 2 nights in Mar 2024
Response from Joseph on Apr 2, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 Terrible

Rory

Stayed 1 night in Mar 2024
Response from Joseph on Apr 18, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest, this place is a bang for your buck. Clean rooms bed is a little hard but it’s clean and it has two bathrooms which is great when you have a teenager with you. We always come here when arson comes Snowboarding and it’s a great stay.
Stayed 2 nights in Mar 2024
Response from Joseph A on Mar 27, 2024
Thank you for the excellent review! We look forward to your next visit!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Joseph A on Mar 26, 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Okay

Phoebe

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but the place is pretty run down. Our bed had dents so it was super uncomfortable. They need new mattresses and to remodel asap.
Stayed 2 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your feedback! We will pass it on to the proper people.

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rigoberto Duque on Mar 27, 2024
Thank You so much for your feedback!

8/10 Good

Didi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at check-in, easy parking, clean and comfortable room. Great location for shopping and exploring other casinos and eateries. On a side note, the property does charge a resort fee of $29 per night and self park is an additional $20. I missed the fine print when booking. It was still a good deal but it's nice to know upfront what the actual cost of a night's dtay will be.
Stayed 1 night in Mar 2024
Response from Joseph on Mar 22, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Katie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night in this hotel. It's conveniently located in the Navada side of the Lake Tahoe and is easy walk to Heavenly. The room is nice, we had a King bedroom, a very comfortable big soft that can be turned into a bed as well. Good for families to stay, and it has 2 bathrooms which is very unique! The one issue I had was when we first checked in, I had issue connecting to the hotel Wi-Fi, so I called the number provided to me to talk to a tech person. The tech person was nice, however during the whole conversation, he was trying to convence me to pay extra to upgrade to a faster internet connection. He was saying that the standard one is very slow, so slow that you can't use FB, you can't use Youtube, even when you try to load email, it'll take awhile...... After I insisted to stay with the standard (which was included in the resort fee I paid), he made another phone call to the front desk and issue was fixed. After being connected, the internet has no issue with FB, youtube....I even attended a meeting on Zoom without any issue. One last reminder, maybe is because of the pandemic, there's no more buffet in the hotel.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
We appreciate your feedback! We hope to see back soon.

6/10 Okay

MARINA

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A place that was once premier now deteriorated. The hot tub was shut down. The whole place needs renovation
Stayed 3 nights in Mar 2024
Response from Joseph on Mar 21, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

6/10 Okay

Juan

Stayed 1 night in Mar 2024
Response from Joseph on Mar 20, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Poor

Marcy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators were very dirty and elevator areas disgusting. Furniture in the room was all scratched and dented.
Stayed 1 night in Mar 2024
Response from Rigoberto Duque on Mar 18, 2024
Hello and Thank You for the feedback. We will work on this to better your experience on your next visit.

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and I like that we could easily walk to gondola for skiing. Parking area could use some extra lighting at night though
Response from Joseph on Mar 14, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very nice and friendly
Stayed 2 nights in Mar 2024
Response from Joseph A on Mar 13, 2024
Thank you for the excellent review! We look forward to your next visit!

4/10 Poor

Rodney

Disliked: Staff & service, property conditions & facilities
Limited hot water, front desk never answered phones, they say they do not clean rooms during stay but did come in to take out trash and make beds once out of four days.
Stayed 4 nights in Mar 2024
Response from Joseph on Mar 12, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is centrally located which makes it convenient. My experience with the Friday Station Restaurant was excellent. The Chilean SeaBass was delicious. The server’s name was Matt and he added a personable flair along with an intimate knowledge of the menu which enhanced our experience.
Stayed 2 nights in Mar 2024
Response from Joseph on Mar 12, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Joseph on Mar 7, 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

2/10 Terrible

Gurkanwal

Stayed 1 night in Mar 2024
Response from Joseph on Mar 23, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Poor

ZHENGYUAN

Traveled with family
Disliked: Cleanliness, staff & service
What we do not like is that we were told by staff no cleaning service unless you stay for 5 nights. This is indicated in the information section when we reserved the booking.
Stayed 2 nights in Feb 2024
Response from Joseph on Feb 23, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Poor

Craigan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floors weren’t mopped and sheets were stained. Valet was rude upon arrival and next day on departure. Man in his 50’s. For being in a customer service job he definitely shouldn’t be.
Stayed 1 night in Feb 2024
Response from Joseph on Feb 22, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 Terrible

francisco

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joseph on Feb 22, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Kristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from Hotel on Feb 20, 2024
Thank you for the excellent rating! We hope to see you again soon.

2/10 Terrible

Ming Hua, Palo Alto

Disliked: Property conditions & facilities
When I check-in, there was no room available and I was sent to Harvey. when I check-out, Harrah charged me resort fees (which include internet connection) and Harvey charged me internet connections fee again. Bad service and double charge
Stayed 4 nights in Jan 2024
Response from Hotel on Feb 19, 2024
Good evening, we have reviewed your ledger and refunded all charges from the Harvey's stay. You should see the refund reflected in your statement within 3-5 business days. Please reach out to Hotel Management if you have any questions.

6/10 Okay

Jennifer

Traveled with partner
Rooms need remodeling. No daily housekeeping No microwave in room
Stayed 3 nights in Feb 2024
Response from Hotel on Feb 20, 2024
Thank you for the feedback. We hope to see you again soon!

2/10 Terrible

SABRINA

Disliked: Property conditions & facilities
Rooms are outdated and old. Had used soap in shower not clean rooms
Stayed 1 night in Feb 2024
Response from Joseph on Feb 17, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property very Outdated and run-down, spa does not work. It was an amazing hotel 45 years ago, not anymore
Stayed 6 nights in Jan 2024
Response from Joseph on Feb 17, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk treated me terribly, totally unacceptable Service as I am hundred percent disabled and parking lot would not let me out. I will never stay in the hotel again.
Stayed 1 night in Feb 2024
Response from Joseph on Feb 17, 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joseph A on Feb 17, 2024
Thank you for the excellent review! We hope you visit again soon!

2/10 Terrible

James

Stayed 1 night in Feb 2024
Response from Rigoberto Duque on Mar 20, 2024
Hello and Thank You for your feedback. Can you elaborate on your experience?

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This could easily be the best $100 hotel stay I've ever had. My room was generously sized with an incredible two separate bathrooms, and spotless upon arrival. Perhaps a little dated, it just brought me back to the heyday of South Lake Tahoe. Front desk staff was friendly and everything was walkable. I will say the added "resort fee" amount wasn't a whole lot less than the actual room rate, but they still added up to a great value. I'll be back!
Stayed 1 night in Feb 2024
Response from Rigoberto Duque on Feb 11, 2024
Hello and Thank You so much for your feedback! Glad to hear you enjoyed your stay.

2/10 Terrible

Eric

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very out dated facility/rooms and expensive. Every move we wanted to make the hotel was ready to bill on it. We observed that the staff treated all guests unreasonably poorly. We only stayed 1 night. We asked for extra blanket at check in and someone banged on our door at 3:46 am with the blanket. Unbelievable!. Hotel staff need to realize the illusion of once a great hotel is gone. This place and staff was the worst experience I’ve ever had. Overpriced for such an outdated facility with unfriendly staff!! We looked around and booked the entire week elsewhere . We found most places were so so so much cheaper, very professionally friendly, properties in great locations and most of them were very modern and provided great amenities and even complimentary continental breakfast.
Stayed 1 night in Jan 2024
Response from Rigoberto Duque on Feb 6, 2024
Thank You for your feedback. We are sorry to hear your experience wasn't the best. Were you able to report this to anyone on property?

10/10 Excellent

Torie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Rigoberto Duque on Feb 5, 2024
Hello and Thank You so much for your review!!

10/10 Excellent

Agustin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Rigoberto Duque on Feb 5, 2024
Thank You so much for leaving us a review. Please visit again soon.

8/10 Good

Asuncion

Stayed 2 nights in Feb 2024
Response from Rigoberto Duque on Mar 20, 2024
Thank You so much for your feedback!! Anything we could have done differently to earn a 5?

8/10 Good

Czarina

Traveled with family
Liked: Staff & service, amenities
Love that it’s walking distance to the Heavenly village
Stayed 1 night in Jan 2024
Response from Rigoberto Duque on Feb 5, 2024
Thank you for taking the time to leave us Feedback. We appreciate your business.