Our fireplace did not work properly. The pilot light came on, but it never "lit up" the logs to have an actual fire, or put out any kind of heat. Also, the maid service knocked on our door at 9:00 a.m. asking if she could clean the room, even though we had a "do not disturb" sign on the front door. We were only staying one night, so had to check out by 11:00 a.m. anyway.