Property entrance

Reviews of Heavenly Valley Lodge

2.5 out of 5
Heavenly Valley Lodge
1261 Ski Run Blvd, South Lake Tahoe, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 375 reviews" "
Rating 8 - Good. 93 out of 375 reviews" "
Rating 6 - Okay. 28 out of 375 reviews" "
Rating 4 - Poor. 9 out of 375 reviews" "
Rating 2 - Terrible. 13 out of 375 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Laien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good and clean except the hair dryer was sticky and full of dirts.
Stayed 1 night in Feb 2024

8/10 Good

Cheuk Chi

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

gerald

Liked: Cleanliness
Disliked: Staff & service, amenities
Website said it came with a TV and DVD player. No DVD player and when I called, they said that there haven't been DVD players in the rooms for 4 years! TV was a pain to figure out how to watch live. No good instructions. Having no one on the property (management) was also a downside. Would not stay again!
Stayed 1 night in Feb 2024
Response from Clem on Feb 26, 2024
Hi Gerald, thank you for the message. I'm sorry you did not feel like your stay was a 5-star review because your room did not have a DVD player. Had you contacted us about this during your stay, we would have tried to provide one to you.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I was a little disappointed with the stay - to be clear this is a motel. Rooms are clean and comfortable but are very small and the heating system is always blowing air, even when heating is off. Advertised with breakfast included but it was not. It’s affordable and centrally located - as well as close to Heavenly ski resort so I would recommend for a solo skier but it’s a bit of a squeeze for two people.
Stayed 2 nights in Feb 2024

6/10 Okay

Yong

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Room conditions and amenities are very basic, 2-star at most. Great location - effortless self parking, and a short walking to Heavenly's free shuttle.

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for what it is! Cozy with a fireplace and complete kitchen area. Great to stay a couple nights for snowboarding/skiing in the area.
Stayed 1 night in Jan 2024

8/10 Good

Chenxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Joanna Mae

Traveled with family
Liked: Cleanliness, amenities
not all the rooms have uniform amenities, one room doesn’t have a lamp, the other has blinking lights
Stayed 1 night in Dec 2023

10/10 Excellent

Vanderlei

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Perfect with someone with dog
Stayed 1 night in Dec 2023

8/10 Good

Nozomi

Liked: Cleanliness, staff & service, property conditions & facilities
loved the cozy vibe!
Stayed 2 nights in Nov 2023

10/10 Excellent

Fidel

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
Bed was sooo comfortable. Gas fireplace was nice cleaning staff was very helpful. Place is not new but we’ll kept and nice and cozy. Great weekend getaway
Stayed 2 nights in Nov 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Very nice room
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Quiet location. We had a room away from the road. But, plastic utensils and paper cups for coffee, were weak, along with soap products being full of sulphates. No one to ask basic questions to, and binder lacked information we were seeking.
Stayed 1 night in Oct 2023

2/10 Terrible

Nora

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Nothing like the photos. Tiny little rooms. Very old. Only place to plug in was way up near the TV. We were supposed to stay two days, but left and went to a hotel after the 1st night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed the comfortable room and the really nice extra areas the Lodge had, the picnic table was a wonderful place to relax and have lunch or enjoy a cup of coffee Thanks HVL
Stayed 2 nights in Oct 2023

10/10 Excellent

Shawn

Traveled with partner
Comfy, quaint, romantic. We loved it!
Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Traveled with partner
Liked: Cleanliness
My wife did not like the room, we did not stay and drove home.
Stayed 1 night in Oct 2023

10/10 Excellent

ALICIA

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavenly Valley Lodge was perfect. Great area. Quiet. Room was wonderful. Had everything you needed. Shower a little small but everything was great. Will definitely book again!
Stayed 1 night in Sep 2023

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Everything was as advertised.
Stayed 2 nights in Sep 2023

6/10 Okay

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Amenities, property conditions & facilities
Exceptionally clean
Stayed 2 nights in Sep 2023

4/10 Poor

Donnie, Taft

Disliked: Staff & service, property conditions & facilities
We were told that there would be breakfast. Didn't happen!! No manager on duty our entire stay. We won't be back!!
Stayed 2 nights in Jul 2023

6/10 Okay

Sheila

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Jeannie

Traveled with partner
Liked: Cleanliness, amenities
Our fireplace did not work properly. The pilot light came on, but it never "lit up" the logs to have an actual fire, or put out any kind of heat. Also, the maid service knocked on our door at 9:00 a.m. asking if she could clean the room, even though we had a "do not disturb" sign on the front door. We were only staying one night, so had to check out by 11:00 a.m. anyway.
Stayed 1 night in Aug 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Stella

Liked: Cleanliness, property conditions & facilities, room comfort
No front desk or lobby
We arrived in Tahoe just before check in and decided to see if our room was ready. We couldn’t find the office but a very nice young man greeted us and said there had been no office since Covid and that I was supposed to receive an email regarding checking in with a code. We had not received that but he was kind enough to look it all up for us. We were so glad that we stopped in early because if we had waited until after the concert we may not have been able to get in having received no information. Otherwise the room was comfortable and clean with a little kitchenette. Wi-fi was very weak!
Stayed 1 night in Aug 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming lodge and conveniently located. Nice and clean!
Stayed 2 nights in Aug 2023

4/10 Poor

Janet

Disliked: Property conditions & facilities
Lousy shower
The layout is criwded and awkward. Poor lighting. The worst feature is the shower. The floor is so slippery it feels like walking on a shet of ice. Extremely dangerous and i wpuld never use it again.
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well annoited rooms. Close by stateline
Stayed 1 night in Aug 2023

6/10 Okay

Donald

Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain atmosphere
Stayed 2 nights in Jul 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Goldilocks was nicer than the Birdhouse Retweet… but it was more remodeled and was bigger, of course, with a King size bed. Had a short blackout in the area, which was not the resort’s fault. We will stay here again!
Stayed 1 night in Jul 2023

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
close to where I grew upo, so very good for family reunion walks & storytelling
Stayed 2 nights in Jul 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities
Smaller than it looks advertised, but still a good place to stay. AC does not work (Birdhouse Retweet).
Stayed 1 night in Jul 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

alan

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

8/10 Good

aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice room however bathroom needs to be cleaned better and shower had mold in it. not a good look!
Stayed 1 night in Jul 2023

10/10 Excellent

Loretta

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room and kitchen area. Bed was very comfortable.
Stayed 1 night in Jul 2023

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 2 nights in Jul 2023

4/10 Poor

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Christina, FPO

It was advertised as having a full breakfast and my confirmation said it as well. After checking in we called the booking agent and she said it no longer serves breakfast. We’re waiting to hear from management if they’ll give us a partial refund, since we now have to go out for breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and quiet and front row parking!
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cute and quaint rooms have a kitchen and beautiful fireplace (for winter) and are conveniently located to stores and restaurants. The property is nestled in a beautiful wooded area of Tahoe.
Stayed 1 night in Jul 2023