Ratings based on 32 Verified Reviews

4.1 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Palo Alto

Lovely if you Wake Up Early, Go to Sleep Late...

Posted Apr 26, 2017
Pros: Modern decor, clean, comfortable bed, location good.
Cons: They failed at the most important thing that a hotel is meant to provide -- a good place to sleep. It was torture being awakened by a shaking bed.
Location: Good location -- too far from Heavenly to walk, but its a short drive. Right across from the lake, though not much access to shoreline nearby.
I was put in a room for people with special needs, which was very lovely and comfortable, on the top floor, facing the lake...Was well designed, with a lot of small appreciated touches like built-in covers for the door peephole and nice lighting accents on the curtains. *BUT* don't expect to sleep in past 10am or go to sleep before 11pm if you are on the "lake view" side, which is right above the pool and hot tub (which opens at 10am and closes at 11pm) -- the screaming kids in the AM and dude talk in the PM is wafts up to your room. And the busy South Lake Tahoe Blvd is between you and the lake. But those sounds could be alleviated with ear plugs. But beware the rooms for the physically disabled. Despite double checking to make sure that all the alarms on both clocks were off before I went to sleep, I was VIOLENTLY awakened well before I was ready to wake up by the shaking of the bed -- right in the middle of a sleep cycle. I thought it was a Level 5+ earthquake. Realized it was the alarm clock. I checked the clock again and all controls were indeed to "off." Tried to go back to sleep, was just drifting off again, when the bed shock again and then again 10 minutes later, and then again 10 minutes after that. I called down to the front desk to complain and the attendant said all alarms were off according to her screen (yes, the alarm is wired so that the front desk knows when the alarm is set). She had no idea why bed was shaking. Had an awful headache for the rest of the day
5 out of 5
Recommended
for Everyone
by A verified traveler from Avon Lake, Ohio

Great hotel right across from Lake Tahoe

Posted Apr 25, 2017
Pros: Very nicely redone!
Cons: Nothing
Location: Great location across from the lake with a few restaurants nearby.
The hotel was completely redone and is beautiful! It's quite a bargain for how nice it is. The hotel staff was extremely friendly with anything we needed. There are a few places to eat which are walking distance from the hotel too. Will definitely stay there again!
2 out of 5
by A verified traveler from San Francisco

Terrible after the hotel was recently renovated

Posted Apr 24, 2017
Pros: The location is the main reason why we used to choose it but now it's not enough
Cons: Staff, Bulding structure, housekeeping staff, management presence, bathroom utilities
Location: Good to ski
I used to stay in this hotel years before and it was always fine but it was recently renovated, the name changed and it seems the administration changed because this is the second week me and my wife stay in this month and both times the experience was terrible. Both rooms had all type of noises from above, the floor was cracking with every movement above and it was very difficult to sleep... called 3-4 times to the lobby but nothing changed as it's more related with the building structure. Then, housekeepin staff was extremely rude, asking you to leave before the check out time and waking you up every day challenging if we were going to clean up the room instead because they had to leave. Also, we didn't have bath rubs as we used to have before in the rooms. In both times, we had shampoo, soap, conditioner but only for the first night and they didn't provide more the second day, We told the lobby about all these situations, they said they were going to review it with their manager on Monday as they are not over the weekend... and weekends is the most active time in Tahoe which doesn't make sense, but anyway.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Altos, CA

Posted Apr 24, 2017
The hotel has nice view of Lake Tahoe. The location is close to Heavenly ski area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Nice clean room. Hotel is quiet. Close to slopes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
it was very clean and modern design inside which I liked it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 15, 2017
The rooms are totally remodeled and the staff was very helpful. My room had a great view of the lake, and the spa was warm and vigorous, just what the Dr ordered after a long day on the slopes.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Bend, IN

Wonderful stay

Posted Apr 13, 2017
Rooms were clean, large and comfortable beds. Staff was extremely nice and helpful. Great location
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to lake

Posted Apr 12, 2017
Near to heavenly ski resort gondola ride and near to lake view point.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Good hotel for the price. Game room could us some work. Close to the lake. Good veiws if u have a front facing room