Terrible after the hotel was recently renovated
Posted Apr 24, 2017
I used to stay in this hotel years before and it was always fine but it was recently renovated, the name changed and it seems the administration changed because this is the second week me and my wife stay in this month and both times the experience was terrible. Both rooms had all type of noises from above, the floor was cracking with every movement above and it was very difficult to sleep... called 3-4 times to the lobby but nothing changed as it's more related with the building structure. Then, housekeepin staff was extremely rude, asking you to leave before the check out time and waking you up every day challenging if we were going to clean up the room instead because they had to leave. Also, we didn't have bath rubs as we used to have before in the rooms. In both times, we had shampoo, soap, conditioner but only for the first night and they didn't provide more the second day, We told the lobby about all these situations, they said they were going to review it with their manager on Monday as they are not over the weekend... and weekends is the most active time in Tahoe which doesn't make sense, but anyway.