Ratings based on 3,116 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel convenient location to gondola

Posted Feb 22, 2017
We had a good time. I recommend this hotel if you plan to ski at Heavenly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Enjoy our stay for skiing at heavenly. Very easy access.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Hotel was nice, a littler older hotel.

Posted Feb 13, 2017
Pros: location
Cons: resort fee's are ridiculous
Location: Most restaurants are walking distance, gambling, gondola is very close.
Hotel was nice, older than I expected. It was walking distance to everything. Breakfast was wonderful. Watch out for hidden resort fee's.
Comment from Hotel Management
Feb 13, 2017 by Phil, Hotel Management
Thank you for your review and comments!
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

Beautiful hotel next to the gondola.

Posted Feb 10, 2017
Stayed in the accessible suite. Loved how much room there was. Close to breakfast and happy hour area. The breakfast was disappointing though. The scrambled eggs tasted like they were powdered made with water. The potatoes weren't good either. Should have had an omelet cause those were made on request. Happy hour was $3 cocktails and $2 beer. I had a margarita and it was good. Got a virgin tequila sunrise for my 14 yr old niece and they didn't charge me for it. Nice.
Comment from Hotel Management
Feb 13, 2017 by Phil, Hotel Management
We appreciate your review and will take your comments into consideration.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
This trip was amazing. the hotel is in a nice place close to the casinos, restaurants and stores to go shopping.I liked this hotel and for sure I recommended.
Comment from Hotel Management
Feb 10, 2017 by Phil, Hotel Management
Thank you for your recommendation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for families, close to everything

Posted Feb 3, 2017
Love this hotel, its in central location, nice rooms and awesome buffet breakfast
Comment from Hotel Management
Feb 13, 2017 by Phil, Hotel Management
Thank you for the review and picture! Children love our koi pond
4 out of 5
Recommended
for Everyone
by A verified traveler

Hidden Charges

Posted Feb 2, 2017
Cons: Eliminate resort fee.
Overall, a very nice hotel. Clean, good ambience, free breakfast, comfortable average rooms, good location. My only complaint is the over $30 RESORT FEE added to the advertised price. I don't object to a resort fee added when the hotel is truly a resort, but this is not the case here, it is simply a hotel. What qualifies them as a resort? They have a small swimming pool and a Jacuzzi, is that it? Well, 99% of hotels have pools and Jacuzzis, even low end ones. This resort fee is this hotel's way of advertising a low price and actually charging a higher fee at checkout. Will I stay here again, only if I ca't find an honest hotel in Lake Tahoe.
Comment from Hotel Management
Feb 10, 2017 by Phil, Hotel Management
We are glad you liked our hotel. In addition to the pool and jacuzzi, there is a plethora of services and amenities included in our resort fee such as business center, free ski valet, free beach passes (summer)...
2 out of 5
by A verified traveler from NC

Poor management

Posted Feb 1, 2017
Washers and dryers were broken. We were told to do our laundry at the hotel across the street. The hot tub was broken one night. The atrium roof leaked--many drip pans were scattered around the hotel. Dirty dishes that were left outside guest doors in the evening were still there in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Good place to stay

Posted Jan 31, 2017
Pros: Location. Helpful staff. Bus from Reno airport stops here. Rental car office in lobby.
Cons: Keep the price reasonable. You are a good place to stay, not a luxury Hotel.
Location: One block to gondola. Plenty of restaurants within three blocks.
This is not a luxury hotel but look at the price. For the money it is a great place for families. Clean and convenient with a good, not great, breakfast. I would stay here again.
Comment from Hotel Management
Jan 31, 2017 by Phil, Hotel Management
Thank you! We strive to offer a great value to families vacationing in Tahoe.
3 out of 5
by A verified traveler

Location was nice.

Posted Jan 29, 2017
Property was formerly the Embassy suites. Complimentary happy hour is gone. Breakfast has been scaled back and made to order omletts are $5. Rooms have not changed staff at Echo lounge very nice. Parking was an issue due to snow removal equipment blocking me in.
Comment from Hotel Management
Feb 3, 2017 by Phil, Hotel Management
Thank you for the kind words about our Echo staff. We apologize for the parking issue due to our snow removal equipment.