Look out for timeshare hard upsales. Very Horrible
Posted Jan 9, 2017
When I check in for my personal stay on Jan , they tell us to check with the conceriege with a welcome package. You get a 10 to 15% discount for food and then they continue with timeshare hard sales. I dont feel that this was a good idea. Number one, The hotel is OK. Green carpet- Someone needs to really find a decorator. The Conceriege Manager Jesse was horrible. He has no idea what people like or how to talk to people. I will never stay at this hotel again or any assoc to this hotel because of Jesse horrible sales technique. Well what did Jesse do, he told me I wasnt force to listen to the sales pitch. He and his team harass you as you walk by. I did call to complain and Jesse argued with me, said I was putting words in his mouth and also told me I was wrong that how I felt wasnt what happened.... REALLY..... Then I threatened to video his harassment with other people. He said he would call security on me. Well my time is more valuable. But I will take a lot of time to tell everyone of my horriblke experience at this resort. Also Housekeeping is on craxk and from heck. They tap on every dorr at 8 AM on Sunday. Close this resort down--- Start over and actually get people that know how to treat customers.
Comment from Hotel Management
Jan 13, 2017 by Lake Tahoe Vacation Resort, Hotel Management
Thank you for letting us know about your experience. As a vacation ownership resort we offer all of our members and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such discounts. Participation is purely voluntary and our sales team is there to assist you in any way they can in the process of learning about our product. We regret this may have inconvenienced you in any way. Your feedback is appreciated as it will only help us improve. We hope you will allow us another opportunity to provide you with a better stay in the future.