The staff were very responsive, only a text away. We needed a couple of things and they were at our door with them in just a couple of minutes, literally. Our room had a kitchen…was missing a pot holder/oven mitt. Otherwise it had everything we needed for cooking. Bed could have used a pad or maybe a blanket used as cushion under the sheet, but that’s maybe just me. Everything was clean and spacious, and the property is right on the beach, just steps from the water. Hot tub was warm! (Great for after snowboarding)