Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from CA.

Don't ruin your stay in Lake Tahoe

Posted Aug 17, 2016
First the pros, The hotel is located right across from one of Tahoe's main beaches. The cons, Room was much smaller than expected. One third of the room is an open air bathroom. The area for the toilet was so small I had to hug the far wall to close the door. The tv was at a ridiculous angle to view from the bed, some rooms aren't set up that way, some are. The jacuzzi looked like something out of the 40's. Half the room is sunken which means there's a large step up in the middle of everything, almost broke my neck a couple of times. Although most site maps show the hotel to be on the beach side of the main road it's not. Don't be fooled by the photos of the hotel, it was built a long time ago and a few years ago someone came in and did some minimal upgrading. For room prices this high I expected much more, after staying there I wouldn't pay a dime for this room. Don't ruin your stay in Tahoe, this hotel is a scam, find somewhere else to stay.
Comment from Hotel Management
Aug 20, 2016 by GM, Hotel Management
Sorry about your experience Eric. Wish we would have known while you were here so we could have made some changes. Thanks for your business. Hope you got to enjoy all that Tahoe had to offer.
3 out of 5
by A verified traveler from Southern California

Was just okay

Posted Aug 16, 2016
The room was partially remodeled. The shower/ tub area felt like it was straight out of the 70's with gold fixtures, mirrors everywhere, etc. When you used the shower, the whole room steamed up and was very humid. Had to run a/c just to get rid of humidity. For the cost I would have expected more/different/better. The whole shower/jacuzzi tub area was just weird.
Comment from Hotel Management
Aug 20, 2016 by GM, Hotel Management
Thank you for staying with us!
4 out of 5
by A verified traveler

Amazing rooms!

Posted Aug 2, 2016
The rooms are clean and the watermarc room is amazing just like the pictures!
Comment from Hotel Management
Aug 5, 2016 by GM, Hotel Management
Thank you very much! We appreciate you staying with us !
5 out of 5
by A verified traveler from bristol

Convenient and relaxing

Posted Jul 29, 2016
Pros: The general atmosphere and the good quality bath products. Access to a good sized fridge and a large microwave was available I the corridor
Cons: The coffee quality was pretty poor and only one sachet provided. Coffee was available in the lounge but even this was weak.
Location: emerald lake was recommended but parking was horrendous. Drove on to Meeks Bay. Parked on road and walked through campsite to beach.
The hotel provided a great base for the lake activities. Situated within easy walking distance to the lake. It provided free bikes for guests, although we didn't use them as the temp was up in the 100's. There was no breakfast facility but IHOP was right next door and there were many other eateries along the main shopping street. The spa double bath was a luxury but the double shower proved a challenge to us, (one was scolding the other cool.) Maybe we weren't doing something right! Staff were great, trying their best to book us in early and letting us use wifi before we booked in.
Comment from Hotel Management
Jul 29, 2016 by GM, Hotel Management
Thank you for staying with us! Hope to see you again next time in Tahoe.
5 out of 5
by A verified traveler from Greenvile SC

Super clean friendly and convenient

Posted Jul 29, 2016
Pros: far superior to the non chain hotels in the area
Great staff, great rom, in walking distance to Lake Tahoe beach area and restaurants
Comment from Hotel Management
Jul 29, 2016 by GM, Hotel Management
That made our day Joe! Thanks for your business!
3 out of 5
by A verified traveler from Austin Texas

OK hotel, close to main activities.

Posted Jul 27, 2016
Pros: Walking distance to several activity areas including the lake. Double shower heads in shower was a nice touch.
Cons: Update the room and fix broken floor tiles as well as spa tub.
Hotel was "OK" with very helpful and friendly staff. Large room but no privacy for shower and only offered a single sink. Not very convenient for a couple. Bed was very shaky and mattress appeared to be worn out. Spa tub hardware was worn and in need of updating.
Comment from Hotel Management
Jul 27, 2016 by GM, Hotel Management
Thank you for staying with us. We appreciate your business and feedback.
3 out of 5
by A verified traveler

Convenient Location

Posted Jul 24, 2016
Not much in the way of service but the room was ok for a couple of nights.
Comment from Hotel Management
Jul 27, 2016 by GM, Hotel Management
We appreciate your feedback Anonymous! Thank you for staying with us.
5 out of 5
by A verified traveler

Nice small hotel in good location

Posted Jul 24, 2016
We enjoyed our stay here. Being a small hotel were able to be close to another couple we were visiting with. It was very easy to get back and forth to the room. It also had a nice outdoor gas fireplace that was fun to hang around in the evenings, but only for 4 people. Robert was especially helpful at the front desk, giving us lots of tips and deals around town. The rooms were a good size. There is a huge jacuzzi tub (ours was heart-shaped) which is a little overdone. It would take too much water to fill that thing up to be useful! The large shower adjacent needs better shower heads and its so open it feels drafty. They need to have milk/cream for the coffee they provide in the mornings, rather than the powered stuff.
Comment from Hotel Management
Jul 27, 2016 by GM, Hotel Management
Glad to hear this Vicki. I will pass it along to Robert who loves to hear these. Thanks again.
5 out of 5
by A verified traveler from Carson City, NV

Excellent hotel for couples at South Lake.

Posted Jul 20, 2016
Pros: Room was quite clean. Nice quiet location with friendly staff on check-in.
Cons: Bed was a bit soft for my liking.
Location: Quick access to everything in South Lake Tahoe. Was a short walk to the casinos, shopping, water.
Arrived just after check-in time and had no issues getting settled in. Staff was very polite and helpful. Our room was just as described and very clean. As tempting as it was to stay in, we found every activity we were interested in (shopping, casinos, lake fun) were all within walking distance without staying in the overly busy "downtown" area.
Comment from Hotel Management
Jul 20, 2016 by GM, Hotel Management
That made my day Brian! Thank you for the business and the kind review! Look forward to seeing you again!
2 out of 5
by A verified traveler

Advertising misleading

Posted Jul 11, 2016
Hotel website miss leading making you think it was on the lake side as well as staff not too friendly at check in, as well as when asked about boat rental flyer in lobby that talks about getting a discount staff had no idea where it was or anything about it and wasn't helpful about other options or things to do.
Comment from Hotel Management
Jul 15, 2016 by GM, Hotel Management
We appreciate your business! Hope to make it up next time.