Ratings based on 756 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good - my experience wasn't great -

Posted Dec 5, 2016
Pros: Food at the bar was quite good and service crisp Bed super comfortable Great shower - hot and good water pressure Car valet was quick -
Cons: They lost my skis too 30+ minutes to find them on Saturday morning - a guest accessible ski locker would short circuit this
Very nice hotel - lots of facilities very kid friendly with loads of children - not as convenient to the ski resort as the resort at squaw - i drove around each morning - you could take the lift but if you want to access the shops etc you cant do that until the lifts open at 09:00.
Comment from Hotel Management
Dec 7, 2016 by Andre Priemer, General Manager, Hotel Management
Dear Traveler, Thank you for sending us your feedback. We're glad that you enjoyed your stay but sorry to hear that your skis were misplaced. Please accept our apology for the inconvenience, and we have noted your comment to our ski valet staff, in an effort that this won't happen again. We hope to welcome you back to Lake Tahoe again soon. Sincerely, Andre Priemer, General Manager
5 out of 5
by A verified traveler

Great family stay

Posted Dec 5, 2016
The staff was amazing Our kids enjoyed the ice skating, sledding and crafts at night. The gingerbread houses in the lobby put us in the holiday spirit!
5 out of 5
by A verified traveler from US

Enjoyed our stay at this resort!

Posted Nov 28, 2016
Excellent resort wth great friendly staff. We enjoyed staying at this resort. This was our first time at this redort and for sure we will go back again.
5 out of 5
by A verified traveler

Perfect hotel for skiers

Posted Nov 26, 2016
Great staffs, and easy ski rental and good quality equipment. One terrain starts right at the nose of the hotel and it connects to the main Squaw valley ski terrains. It's awesome for skiers!
Comment from Hotel Management
Dec 7, 2016 by Andre Priemer, General Manager, Hotel Management
Hi jN, Thank you for your appreciation of our associates and their guest service and yes we agree - it's the perfect location for ski-in/ski-out access to Squaw Valley! We hope to see you again soon. Sincerely, Andre Priemer, General Manager
5 out of 5
by A verified traveler from US

Magnificent memories at this property!

Posted Oct 24, 2016
Pros: The excellent attitude of all the staff and the overall professional service.
Cons: Having cash change ready at the front desk so we may break a large bill so we van tip the staff during our stay.
Location: Nice quiet forest like setting and yet close to restaurants , shopping and Tahoe City
2 out of 5
by A verified traveler

Ok

Posted Oct 10, 2016
The staff was very nice but extremely slow. Many mistakes were made during my stay. Breakfast was closed early so we had to eat at the deli. Few people speak English so it was difficult to communicate. Our coffee and bagels were taken by other customers, we had to wait extra for ours, when asked for clean robes in the room because I was sick the night before we were given robes bunched up on the bed. It wasn't clear if they were clean or not. People were nice but service was slow and hard to communicate with. Unfortunately there are few hotels up there so options are limited.
Comment from Hotel Management
Oct 31, 2016 by Andre Priemer, General Manager, Hotel Management
Dear Traveler, Thank you for sending us your feedback. We're sorry that you experienced any issue with service, we fully understand how frustrating that can be. We've addressed your comments with our F&B manager, as well as our housekeeping manager, and we will do our best to prevent this happening in the future. We hope to welcome you back to the resort again. Sincerely, Andre Priemer, General Manager
4 out of 5
by A verified traveler from Pleasanton CA

Offers many things to do

Posted Sep 25, 2016
Many things to do regardless of the time of year. The staff is very accommodating. The rooms and facility are a little dated but still clean and nice..
Comment from Hotel Management
Sep 27, 2016 by Andre Priemer, General Manager, Hotel Management
Dear Ken, Thank you for sending us your review. We're glad to hear that you found many things to do and appreciated our staff. We hope to welcome you back to Lake Tahoe again soon. Sincerely, Andre Priemer, General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 7, 2016 on Hotels
4 out of 5
by A verified traveler from Rocklin

Exquisite!

Posted Sep 6, 2016 on Hotels
Just an overnight break from the family life responsibilities. What a beautiful place, great atmosphere, delicious food, top notch service, and a great place to unwind and relax whether at the pool, in the lounge, or even in your room.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Traveler, We're happy to hear that you enjoyed your time at the resort and find it to be a great place to unwind! We hope to welcome you back to the resort again very soon. Sincerely, Andre Priemer, General Manager
5 out of 5
by A verified traveler

Excellent resort hotel with great views of Squaw

Posted Sep 6, 2016
Nice hotel located in Squaw Valley with resort amenities.