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Reviews of Quality Inn South Lake Tahoe

2.5 out of 5
Quality Inn South Lake Tahoe
4127 Pine Blvd, South Lake Tahoe, CA

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Susie

Traveled with family and small children
Disliked: Property conditions & facilities
The continental breakfast was more than expected! They had a good variety of breakfast items along with breakfast drinks- coffee, tea, oj, apple juice and other flavored juices. Our son loved making us waffles with their waffle maker. That was a huge plus! The room was just ok. They need to hire a better contractor to do better patch work and coverings around the walls. It makes the room look unpleasant. The bed was pretty amazing and comfortable. The floors outside of our room were damaged and stained black. I hope they replace it. It was gross. This hotel also allows pets so if you have children traveling with you that are allergic, this place isn’t for you. We could sometimes hear dogs barking at night. Overall, the pros were breakfast (waffle maker), warm running water, heater that worked very well and a great bed, and cons were all the above. Hope they fix the issues or at least make it look more presentable.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear Susie,Thank you for sharing your thoughts on your recent stay. We are glad to hear that the variety and quality of our continental breakfast exceeded your expectations, and that the waffle maker was a particular highlight for your family. It's also reassuring to know you found the bed comfortable and the room amenities like the heater and hot water satisfactory.We appreciate your feedback regarding the room's aesthetics and the condition of the carpets outside your room. We are continuously working on improving our facilities and your comments are invaluable as part of this process. Please be assured that we are taking steps to address these issues to enhance the overall guest experience. We also understand the concerns regarding pet allergies and aim to ensure all guests have a comfortable stay. We hope to have another opportunity to serve you better in the future.Sincerely,

4/10 Poor

Z-

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Z-, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear Allyson, Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

amie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear amie, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,

10/10 Excellent

Sitaram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Sitaram,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

8/10 Good

Beatrice

Traveled with family
Liked: Staff & service
Staff was great and helpful. Property needs a facelift. The rooms and inside the buildings need are old, including the carpet. There was no available parking for the weekend.
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Beatrice, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Jason Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 10, 2024
Hello Jason, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 10 minutes walk from the Center and was very safe!
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Melissa, We appreciate your kind words about the location and excellent service from the staff, as well as the recognition of the recent renovations. We are pleased to know that your experience was positive and that you enjoyed your stay.If you have any other suggestions or comments, please do not hesitate to let us know. We appreciate your preference and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😄
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Michael, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Jessie, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

6/10 Okay

Ignacio

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Building inside plus carpet not in good condition. One good this is comfortable Bed
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Ignacio, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Ialanta

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Lalanta, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Mayra

The breakfast was good. I’m happy that I chose this hotel. I don’t have any complaints.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Mayra, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Daizy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds a little short
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Daizy. Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Juliana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would consider coming back!
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Juliana, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay there
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Carlos, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the suite room. The hot tub was great, water got super hot. However I wish the hot water in the shower would get hotter. Bed was a little firm also but I like my bed on the softer side. Other then that great stay. Room was clean.
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Monica, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Cristy

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Cristy, Your satisfaction is very important to us and we value your business. The perfect rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

Dylan, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Dylan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

rachelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things listed on their website was accurate. Breakfast is available and there was a lot of options
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Rachelle, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Mellissa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. There is a breakfast provided, and the area was relatively quiet.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 20, 2024
Hello Mellissa, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Carlos

I didn’t like that there wasn’t a snack vending machine only a beverage machine
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 20, 2024
Hello Carlos, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Gary, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
OK stay; hot tub not appealing; breakfast options not real healthy; bed acceptable; parking not sufficient, had to park "outside the lines", as did others. Price was right and stay was acceptable,
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Gary, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Sandra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sheets smell like cigarettes
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Sandra, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Wenjie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good except for the AC. It is too loud and even as we turned it off, it always have those tik sound and it turns on automatically after midnight and startles both me and my wife
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Wenjie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Charles, Sacramento

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Charles, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , affordable , nice , good breakfasts
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Paula, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities
Easy place to stay for a weekend in Tahoe. Great breakfast. Only downsides were there should be a non dairy milk & creamer options for guests who can’t have dairy or milk products. The mini fridge in my room smelt horrible and was not clean. Otherwise, fine
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Rachel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area is a bit small , fyi. But , can’t complain because they had options. Room was clean. Staff at check in was really nice! Parking isn’t too bad. It was an overall great experience. No complains at all.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Stephanie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Scott

Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Scott, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office was very friendly and nice!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Carolina,Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Rosario, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Ramchandra

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Ramchandra, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

shashikanth

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Beds and pillows are not good condition. Also, no water was kept at breakfast
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Shashikanth, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Fairly comfortable beds. Very cold bathroom with no ventilation when taking a shower. Found a piece of dog food on the floor,
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Jeanette, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Andrew, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Roberto, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Randall, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Gaurav, Fremont

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Gaurav, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Lucas

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Lucasm, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

FNU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Nice cozy room !!!
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello FNU, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but this place does the trick.
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello David, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Carlos, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Shirisha Reddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatness and place near to the visiting spots
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 12, 2024
Hello Shirisha, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Michaella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, enough space in closet and the whole room itslef. The bathroom didn’t have an exhaust fan though. And the parking is a hit or miss. Its free and they give you a card to put on thr dashboard but there are instances that you wont find parking and thats because other people not checked in the hotel is parking there too. But overall it was good!
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 12, 2024
Hello Michaella, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Dylan, Oakland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid breakfast and hot tub, very close to Heavenly. More reasonably priced relative to the area, and has EV chargers on site to boot.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 11, 2024
Hello Dylan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Kathleen, Arvada

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 12, 2024
Hello Kathleen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Abiraman

Liked: Cleanliness, staff & service, property conditions & facilities
It is good
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 7, 2024
Hello Abiraman, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Surya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast but can get crowded at times. The rooms were clean. Parking was difficult to find during night times. There are 4 chargepoint chargers on premises which is amazing. We left our car to charge overnight. But they dont enforce parking regulations so gas cars are often parked in the charging spots overnight. The managers were very friendly and even helped me out with a booking issue.
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Surya, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Díana

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, sheets were dirty not replaced. Hair from previous guests and stains and comforter smelled bad. Customer service was not good.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Diana, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.