Never book Wyndham
Posted Jun 1, 2016 on Hotels
The staff is wonderful and it's in a peaceful, quiet location. BUT, the property is outdated and ugly. The kitchen's nice, and bathrooms good, but the bedrooms are painted dingy brown with the ugliest bedspreads and old fake paintings and dark. I'm sure they haven't had an update in 25 years. Small bed in the main room, two twins in the second room, with a TV from the mid-90s. They could spend a little money for bedspreads and paint and make a huge difference.
My biggest problem was the lack of outdoor space. They had the prettiest location, but there are NO balconies, and no pool area.
Someone in the condo above us clogged the pipes and water flooded our unit up through the sink while we were out. The kitchen, and most of the living room and hallway were SOAKED. Housekeeping had been in and we had huge, loud fans running (3 of them), it stunk like Pinesol, smelled like a gas station bathroom and carpets were soaked. They couldn't move us because they were full. They did offer to move us our last night, but not until 4pm and we didn't want to go to all the trouble of packing EVERYTHING and moving just to sleep.
In the end, we did get one night's refund. I was shocked they didn't offer to move us, and pay for another hotel. I'm also surprised they didn't offer at least 2 nights refund.
Wyndham has ugly, outdated properties, and they are a cheap company. I’ve had many problems with them in the past. I will be more careful in the future to make sure I don’t book them.