No Ac, No Power, No Service
Posted Sep 14, 2016
I was Told there is no AC in the room because it never gets hot enough in Tahoe, It was 85 in the room with all the windows open and it was only 80 outside imagine what its like in the middle of summer. They also tried to double charge me, I booked on expedia which automatically took my money from my account 465 for 2 nights. Then when I checked out they tried to say I had to pay 345 for the 2 nights and had no record of me paying expedia even though I was able to produce proof to them. Lasty they whole resort lost power and provide no flashlights or anything spent the whole night stumbling around a giant un-airconditioned sweet. Also They charge you for: Maid service, turn down service, WiFi, a roll away, and anything extra that should come with a luxury resort. This place is totally not worth the 20minute drive up the hill from the strip and if you stay there keep your paper work they will try to double charge you.
Comment from Hotel Management
Oct 11, 2016 by Marlena F, Hotel Management
We apologize for your experience. The overcharging was an oversight and we are working to not let things like this happen again. We do not charge our rental guests for daily maid service, so that is very odd. 85 is considered a heatwave in Lake Tahoe, but we apologize that your room was hotter than you like. Typically it cools down to the 50s at night. The black out was beyond our control, however, it's terrible that it effected your stay. Thank you for sharing your feedback so we can continue to improve.