Ratings based on 951 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from SF, CA

Family Vacation

Posted Feb 4, 2016
Pros: A lot of fun things to do at the resort, without even having to leave the premises.
Cons: After hours check in
After an unpleasant first impression, this turned out to be a great hotel. My check in was not smooth (to say the least) and after a 4+ hour drive, the last thing you want is to have problems at check in. However after that, the staff, hotel, amenities, and every possible thing was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from São Paulo, Brasil

Excelente localização e perto das pistas ski.

Posted Feb 3, 2016
Pros: O conforto.
Cons: O serviço de limpeza e organização poderia ser melhorado. Arrumam a cama com uma revista por cima e sequer mudam de lugar. E a internet grátis.
Location: Para quem esquia é perfeito. Não há nada em volta para quem não é esportista.
Local muito agradável, vista maravilhosa. Acomodações muito boas, cama confortável e cozinha bem adequada para se preparar uma boa refeição. Geladeira ampla acoplada a um máquina de fazer gelo. Banho perfeito. Somente uma deslize que não ficou bem resolvido: comprei um pacote de internet e o mesmo não funcionou pelo prazo acordado. Na verdade deveria ser disponibilizado gratuitamente aos hóspedes como em milhares de hoteis pelo mundo. Uma cortesia que seria adequado.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Nice hotel next to ski lift

Posted Feb 1, 2016
We've stayed here a lot and have always had a good experience. Our stays have only been in the winter for ski season. Make sure you have 4x4 for snow. I'd highly recommend renting 4x4 or AWD if you don't have one and are visiting this hotel in the winter. Tire chains only if it's the only option and you are experienced driving in the snow.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale CA

Nice ski village feel

Posted Jan 30, 2016
Excellent hotel/resort, walking distance to base lifts. Very good staff, nice facilities and services and conveniences, such as markets, spa, pool, shuttle, etc. We will stay longer next time! Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Pleasant Stay

Posted Jan 30, 2016
Pros: Amenities, location and price.
Cons: Increased parking near the main lodge. although the onsite (free!) shuttle service was EXCELLENT!!
Location: The resort was located above downtown South Lake Tahoe on the '"ridge." We enjoyed sledding, riding snow mobiles and relaxing in the pool/hot tub.
The hotel staff was pleasant and efficient. We arrived early (unplanned) and were able to check into a beautiful two bedroom suite, which had a jetted spa tub, fireplace, complete kitchen, etc. The children enjoyed the amenities and spent time in the game rooms and pool/hot tub. The deli and gift shop were convenient.This was our first time staying at the hotel and in the snow, the location was a little confusing, however there was staff outside the main lodge that directed us to parking and check-in. Thank you! I would like to add that the rooms were clean and that there were no bedbugs. I checked under the mattress and soft furniture, just to be safe!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on the slopes, fireplace, and more!

Posted Jan 29, 2016
Pros: Fireplace, location, underground (covered) parking, luggage carts
Location: On the Stagecoach side of Heavenly, 10 minute drive to Stateline
I stayed here once before, but the place has gotten even better. Our room had a Whirlpool jacuzzi shower combo and though I'm tall, the shower was even taller, a rare treat. The fireplace was very nice, and it was great being right on the slopes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
Wish I could've stayed longer! The two bedroom suite was amazing! Very comfortable, spacious, and relaxing! Beautiful views of the mountains! Hotel is right next to Heavenly! Will definitely stay here again!
Comment from Hotel Management
Jan 27, 2016 by Marlena Freitas, Hotel Management
We are delighted to hear that you enjoyed your Two-bedroom Suite. We hope you enjoyed great skiing at Heavenly via our Skier Express. Please come again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jan 25, 2016
Hotel experience was fantastic. Family friendly hotel. View amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Really nice suite. Large, comfort, and nice view of the mountain.
Comment from Hotel Management
Jan 27, 2016 by Marlena Freitas, Hotel Management
Thank you for your feedback. The Suites are well appointed and spacious. Please stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well Appointed Two Bedroom Suite

Posted Jan 24, 2016
Very nice two bedroom suite. The only downsides are location is out of the way, especially during any kind of inclement weather. We were stuck in the rooms for one day due to a snow storm and had no where to go. The dining options are very limited and would recommend bringing groceries. Also not kid friendly at all during winter, unless they are at least moderate skiers, which my two boys aren't. Other than that I very pleasant stay.