We booked a last minute trip to Lake Tahoe for Labor Day weekend. We paid almost $200 a night for this dump. Their Wifi doesn't work, the sink doesn't drain, the fan in the bathroom makes a horrific noise, they didn't clean our room and when we asked for towels the next day we were told they don't have any. The pool was empty and looked like it had been empty for months. Breakfest was a joke. They had a sign on the door stating that no one would be in the office until 8am so you couldn't have breakfest if you wanted too. I WOULDN'T STAY HERE FOR FREE......
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Hello Traveller -
We apologize that you had a bad experience during your stay. I do believe that once we were notified of your sink issue, we immediately called the plumber to have it snaked. Apparently, the previous guest had put more than they should down the drain. WiFi - Sometimes, travelers simply need to log in to the correct portal to access the WiFi or use the correct password, if you ever need assistance, we are always around to help. Thank you for the feedback with the fan, we will have maintenance take a look at it immediately. We are going forward with a new linen company that should take care of any issues with a lack of extra towels for those needing more than are initially provided with your room. On busy weekends, depending on the timing, we may have just had some in wash, and would have made a note to bring them to you upon request. Regarding the pool. We do not advertise a pool anywhere on any website - only our Jacuzzi. The pool has actually been out of service for years and we are working to turn that area into a BBQ station. It is unfortunate that you didn't take advantage of our Continental Breakfast, or that you thought it was a joke. Not sure if you actually had the breakfast, given your review. At any rate, we offer a wide assortment of muffins, cinnamon buns, tea cakes, english muffins, oatmeal, fresh fruit, coffee, and 12 types of specialty teas. We do open the office for breakfast at 8am and in the winter months we open at 7am to accommodate those travelers who are rushing out to the ski lift only a short walk from the hotel.