Lake view

Reviews of The TrailHead

2 out of 5
The TrailHead
3892 Lake Tahoe Blvd, South Lake Tahoe, CA

Reviews

6.6
Rating 10 - Excellent. 104 out of 486 reviews" "
Rating 8 - Good. 142 out of 486 reviews" "
Rating 6 - Okay. 96 out of 486 reviews" "
Rating 4 - Poor. 72 out of 486 reviews" "
Rating 2 - Terrible. 72 out of 486 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This was such a great hotel. Very quaint and inviting. Front desk staff were very friendly and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the front office was very kind, I liked the room, you get for what you pay.
Stayed 1 night in Feb 2024
Response from ba on Mar 1, 2024
Thank you for staying with us!

4/10 Poor

emilio

The property wasn’t so bad but the smell inside the room. It was horrible window on the bathroom won’t even shut close TV wasn’t working carpet smell like wet dog.
Stayed 2 nights in Feb 2024

8/10 Good

BERNADETTE, COLDSTREAM

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amy was very friendly and helpful. Although there was a wrong booking code between the property and expedia, Amy was helpful in fixing it
Stayed 1 night in Feb 2024
Response from ba on Feb 26, 2024
Thank you for staying with us.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the friendly check-in service from Amy. She was also very accommodating with our unexpected late check-out. 👍
Stayed 2 nights in Feb 2024
Response from ba on Feb 26, 2024
Thank you for staying with us

8/10 Good

lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good Rate for an overnight no frills warm and comfortable stay. Perfect for a quick getaway at the lake.
Stayed 1 night in Feb 2024
Response from ba on Feb 26, 2024
Thank you for staying with us

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
All worked really well!
Stayed 1 night in Jan 2024
Response from ba on Feb 26, 2024
Thank you for staying with us

2/10 Terrible

Jing

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This proper need a lot of updates. Rooms were outdated . No room service. No staff at night. Bathrooms have stains everywhere. Noisy. We booked four days and left one day earlier.
Stayed 4 nights in Dec 2023

8/10 Good

Genevieve

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a decent place. It was being worked on so lots of debris around. I loved the easy check in after hours. Price was a little high for the worth but I would definitely stay again to save money.
Stayed 4 nights in Dec 2023
Response from ba on Feb 26, 2024
Thank you for staying with us

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, amenities
Really nice stay. Owner is super friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kimberly

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Catherine

Traveled with partner
Liked: Staff & service
Staff were super friendly. Check in was super easy. Room was decent for the price point. South Lake Tahoe is easily walkable. Public beach is an 8-10 min walk.
Stayed 1 night in Oct 2023

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

DONNA, Mattawa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I did not stay!! I drove up the road and found another hotel. This place was falling apart. Gross, dirty and was not at all what the ad represented. It had 2 x 4s all around bracing up the structure. It looks as if it should be condemned.
Stayed 1 night in Sep 2023

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like an old-style hotel, and this one is good. It's not fancy (though I was pleasantly surprised by the hot tub in the room!), but it is clean and comfortable. It's easy walking distance to the casinos if that's your thing. My only complaint is that I found the front desk receptionist to be a bit on the condescending side, but nothing that would keep me from going back.
Stayed 1 night in Sep 2023

10/10 Excellent

Dustin

Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That had a cool system for late check-ins and very easy checkout. Perfect spot along the way for a road-trip.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 5 nights in Aug 2023

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Relaxing
Stayed 1 night in Sep 2023

10/10 Excellent

Bill

Stayed 1 night in Aug 2023

4/10 Poor

Dina

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service
Staff does not care at all.
The property staff do not care at all. Very poor customer service. Would not V recommend. Talked to the same person twice on two different days before my stay. Poor tone. Zero hospitality. I was so off put by our interactions that I ended up canceling our reservation the day of. Glad I did. Started at another place in town. Drove past the property during my vacation. The place is run down. Would not recommend.
Stayed 1 night in Aug 2023

4/10 Poor

Raffi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirtiest hotel I have ever stayed in
The room was dirty when we arrived, hair was on the AC and on the toilet. The carpet was not vacuumed it was dirty and the bathroom floor needed to be sweeped up but it was not. There were blood stains on the mattress cover. We notified the office of the condition of the room and the next day supposedly house keeping cleaned the room. Looks like the only thing they did was remove the piece of hair on the AC but everything else remained the same. According to the lady in the office house keeping cleans every day but we didn’t notice anything being cleaned. They never emptied our trash or fixed the bed if that is still a thing. The only pros were that it is in a good location and it was quiet at night so we were able to sleep. We paid too much for what we got.
Stayed 3 nights in Aug 2023

2/10 Terrible

Keira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was dirty and not what was shown in the pictures. The staff was incredibly nice but just overpriced you can get alot more if you just spend the extra $20-40 at a different place
Stayed 1 night in Aug 2023

2/10 Terrible

Ofelia

Stayed 1 night in Aug 2023

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Pamela

Disliked: Property conditions & facilities
You can do better
Run down, never saw anyone in office, very creaky floor, pool out of order,
Stayed 2 nights in Jul 2023

2/10 Terrible

Valdine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO Communitcation
We booked this Hotel in March. When we arrived at noon, hoping for an early check in, they said they didn't have a reservation for us. Apparently they cancelled all reservation prior to May when half their hotel became out of commission. Hotels.com didn't notify us leaving us to scramble to find lodging that night. We ended up having to pay $400 for a super crappy low budget around the corner.
Stayed 1 night in Jul 2023

4/10 Poor

Avsar

Stayed 1 night in Jul 2023

4/10 Poor

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff left early and I could not get a whole of them. The T.V. in the room didn't work. The A/C was very loud. Just not a great place to stay.
Stayed 1 night in Jul 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the price.
The hotel is super close to everything in South Lake Tahoe. It's on the main road. The decor is super cute, cabin themed. We got the room with the hot tub, very big and clean. They did 'close' at 3pm which was weird since check in was at 3pm, but we were able to get the keys they left for us. The room overall was clean, except for some shampoo bottles leftover in the shower, but everything else was immaculate. Good place for the price!
Stayed 1 night in Jul 2023

6/10 Okay

Prabhjot

Stayed 1 night in Jul 2023

4/10 Poor

tim

Disliked: Cleanliness, property conditions & facilities
older property with transient looking cliental. lots of pot smoking and shady looking clients. Room had funny smell and the condition was 2 out of 5 for looks, smell, clean, was a dump to be honest, camping would be cleaner.
Stayed 2 nights in Jun 2023

6/10 Okay

Charles

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
While the room itself was not bad, the entire property needs much repair and cleaning, or a complete rebuild.
Stayed 1 night in Jun 2023

6/10 Okay

Amy

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room ultimately was very clean and the woman who worked in the “lobby” came out to tell us to check our texts for instructions on how to get in the room was very nice. We didn’t have noise problems like some of the other reviews but the property outside was so run down and had a wood frame holding up the other side of the building like it was going to fall. It appeared at least 3 of the rooms had permanent residents and there was a beat up trailer in the parking lot next to the empty pool. It worked for the one night we needed it but it’s definitely not a place we’d stay for a vacation.
Stayed 1 night in Jun 2023

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled bad, the comforter was dirty and all surfaces had not been wiped down in a while.
Stayed 1 night in Jun 2023

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service
Needs a paint job, seems like things are being updated so at least its getting there
Stayed 2 nights in Jun 2023

10/10 Excellent

Connie

Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Stayed 1 night in May 2023

4/10 Poor

Blake

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old, dated, not super clean. No staff present only a lock box
Stayed 1 night in Apr 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the room's makeover. Though The Trailhead is pet-friendly, there was no smell. The TV was HD. While there is a huge jacuzzi, it could not be filled up enough to cover the jets before the hot water ran out. I suggest removing the jacuzzi and instead have a kitchenette in that space, there is plenty of room and would seal the deal for further stays. The staff were very helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with walkable access to the Stateline amenities. The property served its purpose to accommodate a weekend ski trip to Heavenly.
Stayed 3 nights in Feb 2023

6/10 Okay

Kelly

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Boon Seng

Room can definitely do with some updating (i.e usb charging ports) Cleanliness can be improved (i.e dust on furnitures and fake plants)
Stayed 1 night in Jan 2023

10/10 Excellent

Zebariah

Stayed 1 night in Jan 2023

8/10 Good

Sachi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice find!
We stayed with 2 teen girls. The place was as described, check-in was easy and smooth after 5 pm via the lockbox. Nothing fancy, and a bit old - don't expect 5 star at the rate, great value for the price. Comfortable beds, clean room and bathroom. Had a microwave and fridge, room and bathroom was clean. Everything worked. The room had good heat, there was warm water. Great location for skiing (winter) lake (summer) and close to dining and stores. Would certainly stay again!.
Stayed 1 night in Jan 2023

2/10 Terrible

Olesia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really terrible experience here. Customer service is rude, they never pick up their phone. Extremely disorganised, took my card at the check in, then a few days later sent me a text that they will sue me and give my info to collection if I don’t provide payment method. Then immediately charged me on the card they already took. One night on the New Year’s eve and the next day, we had no water and no light. They didn’t even provide customers with any water. We couldn’t use the bathroom even. No one is ever at the front desk to ask for extra towels or anything else. Just extremely terrible hotel. Never ever again I’m coming back here. I wish I read the reviews better before I booked.