Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
62% of guests recommend
3.5 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Hotel not as pictured in ads

Posted Aug 1, 2016
The hotel is older but was clean but very run down. The pool was empty and out of order so was very disappointing as it was very hot during our stay. Also not enough parking in the lot if the hotel is full.
1 out of 5
by A verified traveler

Don't go here!!

Posted Jul 30, 2016
The staff is incredibly rude. Especially the owner. Room was dirty and the next morning I woke up covered in bug bites. The tub looked like it was growing mold so I didn't even bother taking a shower. Save your money and go elsewhere.
2 out of 5
by A verified traveler

Dirty, ill maintained hotel with indifferent staff

Posted Jul 25, 2016
Folks there were nice enough...but the room was dirty, the shower was broken and some of the lights didn't work. Loud fight outside our door around 4am. Fine for a last minute need but nowhere I would return willingly.
4 out of 5
by A verified traveler from Phoenix

Nice and convenient lodge/motel

Posted Jun 27, 2016
the room was clean and comfortable with great ac and king size bed plus 2 bunks we didn't need. Front desk staff was very nice and we got to check in early and had our own end of upstairs balcony. I was happy with the room and the price at my late notice for booking. We would go back for sure.
Comment from Hotel Management
Jun 29, 2016 by Karen, Hotel Management
We are so happy you enjoyed your stay here at The Trailhead. It is wonderful to hear from our happy guests, and look forward to seeing you back soon.
3 out of 5
by A verified traveler

Posted May 2, 2016
It was fine. Good to get away for a weekend. The room was what I expected but would not have paid over $100 for it. But since we got it 50% off I didn't mind.
Comment from Hotel Management
May 15, 2016 by Karen, Hotel Management
We are so glad you decided to stay at the Trailhead, and hope to see you back soon!
4 out of 5
by A verified traveler from placerville,ca

Nice hotel, close to casinos.

Posted Apr 26, 2016 on Orbitz
Our stay at the Trailhead was very nice. It's a clean hotel with friendly staff.I would definitely recommend the room with the spa in it.very close to casinos, not to far to walk if needed.
Comment from Hotel Management
Apr 29, 2016 by Karen, Hotel Management
Thank you so much for staying at The Trailhead, and we hope to see you back soon!
2 out of 5
by LOBAT from Belmont, CA

Not worth the price paid!

Posted Mar 18, 2016 on Hotels
This is definitely a 2 star motel so don't expect any frills. The rooms need to be updated - especially the carpets and bathroom. The room is 'ok' size but the bathroom is very small. One person shower and the shower curtain rod holders are all rusted. The bed was 'ok'. Since it is motel style, it can get noisy outside the door. There was a fridge and microwave in the room so that was nice but there aren't any coffee/tea makers. The office has coffee/tea but even during business hours, there isn't someone there full-time, you have to use the phone outside to have the office girl come in. Continental breakfast for us consisted of the hot drinks and muffins.
Comment from Hotel Management
May 28, 2016 by Karen, Hotel Management
Hello Lobat, I am so sorry you did not completely enjoy your stay, here at The Trailhead. Our hotel was built in 1946, and yes, some of the floor plans leave us with smaller bathrooms. I do apologize for any inconvenience. We do try to keep the noise level down, and as you pointed out, a hotel can get noisy. We do offer a variety of muffins, bagels and pastries at our continental breakfast, as well as oatmeal, teas, coffee, cider, and cocoa. Any suggestions on how to improve our continental breakfast, are always welcome. I must apologize that no one let you know that we do have coffee post available for our guest upon requests. Next time, please, let us know and we will make one available to you. Thank you so much for staying at The Trailhead, and providing us with valuable feedback.
3 out of 5
by michele m from Walnut creek

Not to shabby!

Posted Mar 1, 2016 on Hotels
Very pleasant!
Comment from Hotel Management
May 28, 2016 by Karen, Hotel Management
Hello Michele, We are so happy you enjoyed your time here at The Trailhead, and hope you plan to come back and visit soon.
5 out of 5
by Jasmin from Antelope

Amazing night

Posted Feb 29, 2016 on Hotels
First time coming to Tahoe and my boyfriend and I seen this lodge online, both really liked the photos so we booked the room with the spa. The room was clean, the spa felt amazing, premium tv channels for us to watch and relax and enjoy the night we had in Tahoe. Staff at lodge was very friendly and I would highly recommend this place to friends to stay. We really enjoyed this place.
Comment from Hotel Management
May 28, 2016 by Karen, Hotel Management
Hello Jasmin, I am so happy you enjoyed your stay here at The Trailhead! Thank you so much for recommending us to your friends, and we hope to see you here again soon.
4 out of 5
by A verified traveler

Friendly staff, nice location

Posted Feb 26, 2016
Friendly service and the rooms have a pine/mountain feel and the jet tub was awesome! Kind of a funky setup with placement of the tub/shower, but overall was pleased with our room and very convenient location close to Heavenly, gondola, lake and casinos. Also a plus that this place is pet friendly. Downside: limited parking
Comment from Hotel Management
Mar 1, 2016 by Karen, Hotel Management
Charliegirl The Trailhead was built in 1946, and out of 36 rooms we have 32 different lay-outs. Yes, some of them are a little funky, and unique. We are glad you enjoyed your overall stay, and look forward to seeing you again, at the Trailhead.