Ratings based on 116 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

A really Good Place in Puno

Posted Nov 1, 2016
Pros: This hotel is just off the paved road but is very modern with a very compfortable environment. The Restaurant may be the best in Puno. I would Highly recommend and would stay again if I were to visit the area again.
Cons: Not much, Everything was very nice. >>>>>>>>>>>>>>>>>>>>>>>>>>>
Location: Lake Titicaca is the reason to be here. There are many tours options, but be prepared to do some walking.
Comment from Hotel Management
Nov 12, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. Thank you for your kind words and comments. It’s a pleasure for us to know that you found the hotel as well as our restaurant to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Views, Views, Views

Posted Oct 18, 2016
Pros: Location and views
Cons: Nothing
Location: Easy access to Puno and Lake Titicaca.
This hotel is in a prime location overlooking Lake Titicaca. It was easy to get around - usually about 10-15 soles into the city. We were delighted with the breakfast on offer and the staff who served us made us feel very special.
Comment from Hotel Management
Oct 24, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as our staff, rooms and food to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Sep 7, 2016
Pros: The hotel has a bridge out to the lake and this is convenient if going on a lake tour.
Cons: Restaurant can definitely be improved. Breakfast was basic and we ate for both lunch and dinner and it was below impressive.
Location: The lake tours are beautiful. Uros and Taquile should not be missed. Puno's downtown is close by. Might have better restaurants in town.
The hotel is clean and basic. Hotel staff is nice. Restaurant could definitely be improved in quality.
Comment from Hotel Management
Sep 13, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good view of the lake

Posted Aug 27, 2016
We like he hotel but the bathtub was old. We didn't have a good room. It was near the stairs and you could hear the people talking. Staff was nice. It is far from downtown but close to the port. He hotel has it own port so the agencies can pick you up from there.
Comment from Hotel Management
Aug 30, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as our restaurant and staff’s service to your liking. We will remodel the rooms next years and your comments helps us to improve. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

We only stayed one night instead of two

Posted Jul 16, 2016
Pros: Location
We only stayed one night instead of two as we had to leave earlier for Copacabana due to a road block good location away from Puno town Good food It was too bad we could not enjoy this property longer
Comment from Hotel Management
Jul 22, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
by Richard from Coto de Caza, California

Great Staff at the Casa Andina Private Collection

Posted Apr 22, 2016 on Hotels
After a great train trip to Puno on the Andean Explorer, we spent two nights at the Casa Andina Private Collection in Puno. It would have been good if the hotel had offered a free pickup from the train station. We had a spacious room, but the heater was not adjustable, and it was a bit chilly. The toilet (room 226) had some issues which was a bit of an annoyance. The included breakfast was good, and restaurant service excellent (especially Maricruz, who was great). The maintence man was my hero as he performed a small miracle repair on my shoe that split open after hiking at Machu Picchu and in the Amazon.
Comment from Hotel Management
Jul 2, 2016 by Rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
by Nicholas from St. Catharines, Ontario

Posted Apr 21, 2016 on Hotels
Wifi was not free I'm the room. You hotel is supposed to be a premium hotel! Free high speed wifi in room is essential!
Comment from Hotel Management
Jul 2, 2016 by Rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you enjoyed your stay in our hotel. About the internet service in the rooms (high speed with cost) is the best connection for playing videos, pictures or movies and more; while the free internet service is only for sending and reading mails (only free in lobby and restaurant, in the bar too). We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale, Florida

Beautiful view of Lake Titicaca from our room.

Posted Feb 4, 2016
Pros: Location Restaurant Friendliness of the staff
Cons: It may be time to update some of the furnishings in the hotel and in the rooms. Not really upscale or luxurious.
Location: The city of Puno was a short taxi ride away - we enjoyed exploring the city. The marina takes you to Uros and Taquire Islands.
We have a lovely experience at Casa Andena Private Collection in Puno, Peru. The staff was so friendly, at the front desk, at the bar, and especially in the restaurant. Marci was always so cheerful. We enjoyed Maricruz too. While the property is a short taxi ride out of Puno, it was worth it for us to be away from the hustle and bustle of the city and the taxi ride was only about $4 US.
Comment from Hotel Management
Feb 9, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. Thank you for your kind words and comments. It’s a pleasure for us to know that you found the staff, the food as well as our facilities to your liking. This year, we are remodeling our rooms, yours comments made will be taken for improving about the details of the room. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle

Nice hotel but, not convenient to town center.

Posted Jan 31, 2016
Pros: Quiet. A bit over priced.
Cons: It was fine overall.
Location: Nothing to do nearby and the location is rural. About Three miles to town center.
Not near town center. Requires a taxi ride each trip to town. Rural, quiet, charming, lake view, pleasant staff.
Comment from Hotel Management
Feb 4, 2016 by rene, Hotel Management
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We really hope to have joy welcoming you back again anytime soon. Kind regards, Rene Huaranca Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service, poor internet

Posted Oct 6, 2015
Pros: Almost everything.
Cons: Wifi
Location: Great base for exploring Cusco.
Everyone was very helpful here, the breakfasts were fine, but if you want or need reliable internet, the only place we could find it was in the office or just outside.