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Reviews of Casona Plaza Hotel Centro

3 out of 5
Casona Plaza Hotel Centro
Jiron Lima # 787, Puno, Puno

Reviews

8.4

Very Good

Rating 10 - Excellent. 94 out of 231 reviews" "
Rating 8 - Good. 92 out of 231 reviews" "
Rating 6 - Okay. 28 out of 231 reviews" "
Rating 4 - Poor. 11 out of 231 reviews" "
Rating 2 - Terrible. 6 out of 231 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness
The hotel is very clean, and costumer service is profesional.
Stayed 1 night in Jan 2024

10/10 Excellent

Catalina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, however, in the morning you sometimes can hear a lot of traffic through the room window.
Stayed 2 nights in Nov 2023

8/10 Good

Sumit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful receptionist.
Stayed 2 nights in Aug 2023
Response from administracion on Sep 26, 2023
gracias por su visita buen dia

10/10 Excellent

Isolde T

Stayed 1 night in Jul 2023

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very efficient. Very good location. Very nice breakfast, with the eggs cooked specially for us by the nice lady serving it.
Stayed 3 nights in Nov 2022

6/10 Okay

Maria, Arlington

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hot water is scare or not at all. Water in shower & sink are weak & cold. The room smells like sewage. Towels are old & yellowish in color.
Stayed 2 nights in Sep 2022

8/10 Good

Evan

Stayed 1 night in Aug 2022

10/10 Excellent

Marion

Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel condition is not for three stars. The room is small, not elevator when I arrived. The service is not helpfull. Even was for a night i dont recomend this.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. The breakfast was really good. Location was great.
Stayed 2 nights in Jan 2020

4/10 Poor

Solomon, Honduras

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For what you pay you can find other hotels in the area with much better facilities and condition . This is an old hotel in need of renovation .
Stayed 1 night in Jan 2020

10/10 Excellent

susie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious roo
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. They were very helpful. Initially we had a little bit of uneasiness since the hotel address was changed to different area, but it was very close to the current address. They arranged all the transportation to see the Lake Titicaca site, and back to the airport with little charge.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Good location friendly stuff Good breakfast good staff
Stayed 2 nights in Oct 2019

6/10 Okay

Fernando

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very convenient but very noisy
It is a nice hotel and the location is very convenient, very close to the plaza de armas and lots of restaurants. However our room was on the ground floor close to the reception and there was lots of noise until late night and very early...Overall not a great experience
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Betty, Kelowna, BC, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Close to cathedral.
Stayed 2 nights in Sep 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel just in a very noisy area
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating. Allowed us to have early check in. Clean room
Stayed 1 night in Aug 2019

8/10 Good

Craig

Liked: Staff & service
Ok stay
Strike in the area so had to book another hotel for a second night. Room large. Shower hot, ok water pressure. Room extremely cold. Had to put towels under the door to stop the draft but did not help so much. Ran the heater all night to take the chill off. Floor very dirty. Breakfast looked ok but had to rush to get a bus.
Stayed 1 night in Jul 2019

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
A great location right by the Plaza de armas!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and helpful staff great location
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so helpful, and polite and just pure amazing. So much hospitality. The room was so comfortable and very well maintained. The property is perfectly located and beautiful
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a nice deal to stay here at the end of our travels around Peru and it was the perfect little comfort break we needed after a few intense weeks. The room was nice and had good views of the surrounding area and sea in the distance. Probably about 5 min walk to the beach and near some good restaurants and a supermarket. Also has a spa which is nice (although the massage wasn't amazing).
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom is very smell, however the service was ok
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WAs clean, very well located close to the Plaza de Armas, the room was really small, but we spent only 1 night so it did't bother me that much. The hotel staff was nice and helped us to leave our luggage until evening. They have downstairs nice waiting area, with hot tea so you can spent the time waiting for company to pick you up.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Room and staff were good, except for the bathroom, which is narrow and a little bit old. Restaurant was also good, particularly Inca soup was great.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Dan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location right at the centre of the Plaza de Armas close to everything
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Good location, good breakfast, interesting stairs, has a lift and offers great tours. Got the towels on the bed made into Swans. A nice place to stay.
Stayed 2 nights in Sep 2018

2/10 Terrible

brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy customer
Arrived at the hotel to be told that we were staying at a sister hotel in Puno which wasn’t as nice. Had our excursions and transport all booked from this hotel so in the morning when we were supposed to be picked up for a tour the hotel told them we weren’t staying there and they went without us even though we were waiting in the lobby.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service
Good location
Good location but towels need to be change
Stayed 1 night in Sep 2018

10/10 Excellent

Edward, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely interior with choice of elevator or beautiful spiral staircase, very nice resting lounge downstate, hot water and tub/shower combo. Room good as was breakfast. Friendly helpful desk staff.
Stayed 2 nights in Sep 2018

8/10 Good

Guennadi, Atlanta, GA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pro: location, price, amenities, friendly staff Con: I booked this hotel because of "free parking" feature. And the parking was NOT free. After I shown Expedia reservation with "free parking" included they gave me a voucher for 1st night only as a "courtesy".
Stayed 2 nights in Aug 2018

8/10 Good

Alf, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and close to the city center. The room was small but enough for a good night sleep. Next to a large room (5 beds...) so it was loud next door...
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central hotel
Difficult to get anymore central than this. Luxury hotel, two double beds, clean rooms, TV, good WiFi connection. Breakfast buffet had plenty of choice. Hotel was incredibly quiet. Staff were friendly and let us leave our bags and use the waiting area as we had a late night pick up. Highly recommend
Stayed 1 night in Aug 2018

6/10 Okay

John, Calgary, Alberta, Canada

Liked: Cleanliness, staff & service
Casona in Puno
An acceptable hotel. However, the room was small, as was the bathroom. Street noise was quite high.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018