Suite, Multiple Beds, Non Smoking, Kitchenette | Private kitchenette | Fridge, microwave, coffee/tea maker
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Reviews of Best Western Plus Woodway Waco South Inn & Suites

2.5 out of 5
Best Western Plus Woodway Waco South Inn & Suites
6808 Woodway Dr, Waco, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What they call a handicapable room is a joke, i had to move furniture just to get my husband in the bathroom. The desk chair i sat in was not fixed properly because when i sat down in it one of the rollers came off and i ended up in the floor on my right knee which just had a total knee replacement a few months ago and it is very sore this morning so i hope it did no damage to it. I did take pictures of the chair and left the hotel a note saying what happened. I also took a pucture of note i left with them at the front desk upon checkout.
Stayed 1 night in Apr 2024
Response from Remethia B. GM on Apr 5, 2024
Good morning Mrs. Cora, I am publicly and sincerely apologizing for your far from appropriate experience you endured during your stay. I will personally be reaching out to you. Have a Blessed day.

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful, friendly, and engaging. Pool was clean. Breakfast was great.
Stayed 7 nights in Mar 2024
Response from Remethia B. GM on Mar 25, 2024
Thank you for your feedback. We hope to see you again soon and you have a Blessed week.

6/10 Okay

James

Stayed 1 night in Mar 2024
Response from Remethia B. GM on Mar 11, 2024
We have received your feedback and will address your concerns. Have a Blessed week and we hope to see you again.

6/10 Okay

Ignacio

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very nice stay but did not clean up the room when I told them. They don’t check in if you need anything extra nice girl the one from the night shift.
Stayed 2 nights in Feb 2024
Response from Remethia B. GM on Feb 25, 2024
Thank you for your feedback. I have addressed your concerns and do apologize for your any inconveniences they may have caused. Have a great week.

6/10 Okay

Chris

Liked: Staff & service
Wet carpet in the room
Stayed 1 night in Feb 2024
Response from Remethia B. GM on Feb 23, 2024
We have received your feedback. We apologize you had a concern with your stay. We strive to make sure our guests stay is a home away from home after being notified about the issue. We have addressed your concern and I hope you have a Blessed weekend.

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay. Clean quiet rooms and friendly staff.
Stayed 4 nights in Feb 2024
Response from Remethia B. GM on Feb 23, 2024
Thank you for your feedback. We hope to see you again soon. Have a Blessed weekend.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Remethia B. GM on Feb 18, 2024
Thank you for your feedback. We hope to see you again soon. Have a Blessed weekend.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are very pleased with the room, the front desk employee's greeting and helpful information.
Stayed 1 night in Feb 2024
Response from Remethia B. GM on Feb 8, 2024
Thank you for your feedback. We hope you have a great weekend and come see us again soon.

10/10 Excellent

Maricela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Remethia B. GM on Jan 29, 2024
Thank you for your feedback about your recent stay with us. We look forward to seeing you again soon. Have a Blessed week.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ms. Buhl GM on Jan 17, 2024
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

Juan manuel

Stayed 1 night in Jan 2024
Response from Ms. Buhl GM on Jan 17, 2024
We have received your feedback. We apologize you were unhappy with your stay with us. Thank you for the feedback and have a great week!

10/10 Excellent

Avinlea

Liked: Cleanliness, staff & service, amenities
I loved the staff first and foremost. I wish I would'vegotten the two ladies names so I can recognize them. It was quiet on the 2nd floor. The pool was open for the kiddos from 8am to 11pm. The jacuzzi water was pretty dirty and the jets weren't doing much, but we didnt go for the hot tub, just the pool. The free breakfast options were AWESOME! Everything in the room was clean except 2 saucer plates in the cabinets. The beds are super comfy. Overall, with the kids, it was a good stay. 👍
Stayed 1 night in Jan 2024
Response from Remethia B. GM on Jan 13, 2024
Thank you for your feedback. We goal is to make our guest feel at home even when they are away. We hope to see you again soon. Have a Blessed weekend.

6/10 Okay

Greg

Traveled with family
Liked: Amenities
Was clean and staff was very friendly but when we walked into room it had an odor. Wife said it smelled like bleach and we figured since it was next to the laundry area and across from the pool it was a combination of bleach and chlorine. King size bed was well worn as you could see the indents of where people slept. Also had the rod that holds the shower head fall off the wall, not even in the bathroom when this happened. Overall nice place just needs some updating and minor maintenance.
Stayed 2 nights in Dec 2023
Response from Ms. Buhl GM on Jan 6, 2024
We have received your concerns and they have been addressed. We apologize your stay was not what you or I expected however we are working to make the correction. We hope you visit again soon. Have a Blessed weekend.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Ms. Buhl GM on Jan 3, 2024
Thank you for your feedback. We hope to see you again soon. Happy New Year!

10/10 Excellent

Lorenzo, New Braunfels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay,friendly front staff
Stayed 2 nights in Dec 2023
Response from Ms. Buhl GM on Jan 3, 2024
Thank you for your feedback. We hope to see you again soon. Merry Christmas.

6/10 Okay

Shelley G

Stayed 1 night in Dec 2023
Response from Ms. Buhl GM on Jan 3, 2024
We have received your feedback. We have addressed your concerns.

8/10 Good

G. Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ms. Buhl GM on Jan 3, 2024
Thank you for your feedback. We hope to see you again soon. Happy Holidays.

2/10 Terrible

Jillian

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m traveling the country with my young daughters “Roadschooling”. The last month we’ve been from New Mexico to Louisiana and everywhere in between. I specifically booked this place for the indoor heated pool and hot tub for them to finally swim before heading home for the holidays. Upon check in I asked about the functionality of the pool and was pleased to hear it was in perfect working order. When we entered the pool area a woman in the pool asked if we were hotel guests I told her yes, she then told me she was going to be on one side of the pool (giving swim lessons) I was upset being that this was literally the only reason we booked here. My daughters are not great swimmers and we’re told to stay on the deep end. I went to the front desk and let them know, i basically told she didn’t see the problem and they’ve never had complaints before and literally that was that. I called best western to address my issue, not looking for compensation or refund but just to make them aware. We went up to the room after 15 mins and 6 other children arriving for lessons only to be called to the room phone from the general manager yelling at me for her points being deducted and bad review I tried to explain that I was not happy, she would not let me speak she kept talking over me and was the most passive aggressive woman I’ve ever come in contact with. She 100 percent needs to be fired. And should not ever be able to work in the customer service industry again. I will never stay again.
Response from Ms. Buhl GM on Dec 8, 2023
Thank you for your feedback. We have addressed your issues that you encountered during your stay. We sincerely apologize that your stay was unpleasant and we hope you have a Blessed weekend.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Remethia B. GM on Dec 6, 2023
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A bit rundown
The staff were helpful and they had a good breakfast selection. I appreciated that the pool was heated nicely but the hot tub was quite dirty and the jets are not functional. They were having roofing work done while we were there but there was a lot of concerning maintenance that made it feel unsafe. For example, water was consistently leaking from a ceiling lighting fixture. Glad we only spent one night.
Stayed 1 night in Dec 2023
Response from Remethia B. GM on Dec 5, 2023
We have received your feed back and do apologize for any inconvenience that you may have encountered during your stay. We had a pipe to bust that we did not know was going to happen however it has been fixed. Have a great day and hope to see you again soon.

8/10 Good

Merry Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Remethia B. GM on Dec 5, 2023
Thank you for your feedback. Have a great day and hope to see you again soon.

6/10 Okay

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Afternoon/night staff was exceptional in service and personality. Room was clean and well appointed. Problem, even with manager's personal trial, the TV wouldn't work. The in-room phone also didn't work. Table lamp connection loose, so the light flickered some. AC/heater until worked brilliantly. Comfy bed. Breakfast was delicious. Great Texas shaped waffles! At check out, the manager couldn't access the computer system, so we got no check-out receipt, nor could/would she offer us a discount for the non-working TV. Property has EV charging slots, if you're into that.
Stayed 1 night in Nov 2023
Response from Remethia B. GM on Dec 5, 2023
Thank you for your feedback. We have addressed and fixed any concerns you have. Hop[e you have a great day.

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and we got great parking! Thanks to the owner due to all the renovations!! Great place to stay!!
Stayed 1 night in Nov 2023
Response from Remethia, AGM on Nov 30, 2023
Thank you for your feedback. We look forward to seeing you again soon. Have a Blessed rest of your week.

2/10 Terrible

Daniel

Business traveler, Traveled with partner
Me and my wife traveled to Waco cause she had a surgery planned at hilcrest at around 11am we didn’t wanna have to get up and drive in wanted to be able to sleep in and at 7 am we was awoken up to beating and banging coming from the roof I called the front desk to make sure they wasn’t being robbed but it was actually a construction crew putting a new roof on so they failed to mention this at check in and put us on the very top floor closet to the roof I asked for a refund went on deaf ears won’t be staying here again and we frequently come to Waco and rent hotels here the staff could’ve told me at check in and I would’ve made different arrangements if I pay money for a hotel room I deserve my privacy and relaxation till check out time I paid for it and didn’t receive it so best western you suck
Stayed 1 night in Nov 2023
Response from Remethia B. GM on Nov 29, 2023
We have received your feedback and do apologize. We did address your issue and made sure that it did not happen again.

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023
Response from Ms. Buhl GM on Jan 3, 2024
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room #211
Stayed for one night. Everything was amazing, and the front desk ladies were nice. They even had a good looking breakfast, but I was in a rush. Gave it 3 out of 5 stars. The complaints I have was the room. The TV channels sucked and didn’t work. (Had to use my Laptop), also the shower-head needed to be replaced. A lot I water leaked downward so showering was a challenge. Room #211
Stayed 1 night in Nov 2023
Response from Remethia B. GM on Nov 22, 2023
Thank you for your feedback. We have addressed your concerns. We hope you have a great day and Happy Thanksgiving.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. Will probably come again.
Stayed 2 nights in Nov 2023
Response from Remethia B. GM on Nov 16, 2023
Thank you for your feedback. We hope to see you again soon. Have a blessed day.

6/10 Okay

Dominique

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall this property was good. It was quiet, clean and just what we needed. I was disappointed by the staff on Friday night. When we checked in I specifically asked how late the pool would be open. She said 11. We had some plans that evening but made sure we made it back in time to relax in the hot tub before bed. Upon arriving back, we changed and went down to the pool area and the lights were off. When we asked if they could be turned back on, we were told that they had put chemicals in the pool and it was closed. This was disappointing as we modified our plans to be sure to be back in time to swim. It seemed the staff wasn’t truthful and she just wanted to close it for the night. We booked this hotel for the opportunity to be able to swim on our weekend getaway after the craziness of the day and we didn’t get that opportunity. We also gave the staff a separate card to charge vs the one we booked with. She took the card, added it on file, but they still charged the other card. A really big inconvenience now that we have to wait for that charge to fall off. The staff could benefit from more attention to detail overall.
Stayed 2 nights in Nov 2023
Response from Remethia B. GM on Nov 18, 2023
We have received you feedback and apologize you were not satisfied with your stay. We have addressed your issues and in the process of getting them handled. We hope you have a blessed weekend.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Remethia,AGM on Nov 12, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Remethia,AGM on Nov 8, 2023
Thank you for your feedback. We hope to see you again soon. Have a Blessed week.

10/10 Excellent

Cory

Stayed 1 night in Nov 2023
Response from Remethia B. GM on Nov 28, 2023
Thank you for your feedback. We hope you have a Blessed week and come back and see us soon.

2/10 Terrible

Lisa

Stayed 1 night in Nov 2023
Response from Remethia,AGM on Nov 7, 2023
We have received your feedback and apologize that you were unhappy with your stay. Have a great week.

2/10 Terrible

Regina

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Remethia,AGM on Nov 7, 2023
We have received your feedback and apologize that your were unhappy with your stay. Have a Blessed week.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!❤️
Stayed 3 nights in Oct 2023
Response from Remethia,AGM on Oct 31, 2023
Thank you for your feedback. We hope you will choose Best Western Plus Woodway for your stay again the next visit to our area. Have a Blessed week.

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room was filthy, I finally found a chain that make motel6 look good.Can tell most of their business comes from construction crews staying there. The bathroom was filthy and needed to be cleaned, the common area was worse.Came time to go to bed and pulled the sheets back and they had blood on them, so they had not been cleaned
Stayed 1 night in Oct 2023
Response from Remethia, AGM on Oct 10, 2023
We have received your feedback and apologize that you encountered an unpleasant stay. We have addressed as well as corrected your concerns. Have a Blessed week.

10/10 Excellent

rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 7 nights in Oct 2023
Response from Remethia, AGM on Oct 10, 2023
Thank you for your feedback and hope you have a Blessed week.

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Stayed 1 night in Oct 2023
Response from Remethia, AGM on Oct 10, 2023
Thank you for your feedback, We hope you have a Blessed week.

6/10 Okay

Shelley

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Back door of the hotel did not lock. Just didn’t feel as fresh and clean as we would have preferred. Breakfast was just okay. The server in the kitchen was not friendly or accommodating.
Stayed 1 night in Oct 2023
Response from Remethia,AGM on Oct 13, 2023
I apologize the customer service you received was below standard. I have addressed your concerns and hope you come back and see us. Have a Blessed day.

6/10 Okay

Dale

Traveled with group
Liked: Cleanliness, room comfort
hotel is dated but clean. Check in was very unfriendly.
Stayed 1 night in Sep 2023
Response from Remethia,AGM on Oct 7, 2023
We have received your feedback and do apologize for the unwelcoming serviced received at check in. Your concerns have been addressed and we hope you have a blessed day.

4/10 Poor

Larry

Traveled with partner
Disliked: Property conditions & facilities
Room was not well maintained. Only chair in room was broken and could not be used.
Stayed 1 night in Oct 2023
Response from Remethia,AGM on Oct 12, 2023
I apologize that your stay was unpleasant. We have addressed your concerns and we hope you have a Blessed day.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was amazing I however booked with booking and discovered issues they failed to reverse my stay date In there computer system so it was stopping me from checking in but after 2 hrs of waiting I requested a refund n was given the best service from the night manager. Thank you
Stayed 1 night in Oct 2023
Response from Remethia,AGM on Oct 3, 2023
Thank you for your feedback. We hope to see you again and have a blessed week.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities
Really loved the front desk clerk he was awesome
Stayed 1 night in Sep 2023
Response from Remethia,AGM on Sep 26, 2023
We have received your feedback and we thank you. We hope to see you again soon.

8/10 Good

Derek

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in Sep 2023
Response from Remethia,AGM on Sep 22, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from Remethia,AGM on Sep 20, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with everything
Stayed 1 night in Sep 2023
Response from Remethia,AGM on Sep 14, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Remethia,AGM on Sep 6, 2023
Thank you for your feedback. We hope to see you again soon,

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice p;ace to stay.
Stayed 2 nights in Sep 2023
Response from Remethia,AGM on Sep 6, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Levi

Business traveler
Liked: Amenities
Great stay
Stayed 1 night in Sep 2023
Response from Remethia,AGM on Sep 3, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Aug 2023
Response from Remethia,AGM on Sep 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Yvonne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here because it’s close to the hospital.
Stayed 1 night in Aug 2023
Response from Remethia,AGM on Aug 29, 2023
Thank you for your feedback. We hope to see you again soon.