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Reviews of Holiday Inn Express : Hillsboro I-35, an IHG Hotel

2.5 out of 5
Holiday Inn Express : Hillsboro I-35, an IHG Hotel
102 Dynasty Dr, Hillsboro, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 189 reviews" "
Rating 8 - Good. 48 out of 189 reviews" "
Rating 6 - Okay. 17 out of 189 reviews" "
Rating 4 - Poor. 7 out of 189 reviews" "
Rating 2 - Terrible. 8 out of 189 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made me feel welcome and my room was clean, quiet, and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Always can depend on Holiday Inn Express to be clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained. Staff very friendly. I could walk over and get something to eat. Lights everywhere no blind spots.
Stayed 1 night in Feb 2024

10/10 Excellent

MICHELE, WICHITA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! The rooms are modern and clean. The bed was very comfortable with nice black out shades that are pull down making them gap-proof. Bathroom was well stocked with Dove products. Breakfast was a huge step above most Continental buffets. A good variety of hot foods were available. Recommend!!
Response from Andrea, GM on Jan 22, 2024
Hi Michelle, Thank you so much for your glowing review of Holiday Inn Express I-35, Hillsboro! We're so glad you enjoyed your stay and hope to see you again! Travel Safe,

10/10 Excellent

joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfy rooms, friendly staff, close to several hometown dining options which has great food.
Stayed 1 night in Jan 2024
Response from Andrea, GM on Jan 9, 2024
Hi Joanna, Thank you so much for leaving us a review for Holiday Inn Express I-35, Hillsboro. We are so glad you enjoyed your stay with us!! Safe Travels,

10/10 Excellent

Joanna, Rockwall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a night or two while visiting the area.
Stayed 1 night in Jan 2024
Response from Andrea, GM on Jan 9, 2024
Hi Joanna, Thank you so much for leaving us a review for Holiday Inn Express I-35, Hillsboro. We are so glad you enjoyed your stay with us!! Safe Travels,

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillsboro Texas
Extremely clean and the people working are very friendly
Stayed 1 night in Jan 2024
Response from Andrea, GM on Jan 9, 2024
Hi Joanne, Thank you so much for leaving us a review for Holiday Inn Express I-35, Hillsboro. We are so glad you enjoyed your stay with us!! Safe Travels,

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room.
Stayed 1 night in Dec 2023
Response from Andrea, GM on Jan 9, 2024
Hi Deborah, Thank you so much for leaving us a review for Holiday Inn Express I-35, Hillsboro. We are so glad you enjoyed your stay with us!! Safe Travels,

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea, GM on Jan 7, 2024
Dear Katrina, Thank you for your review of Holiday Inn Express I-35 Hillsboro, Texas! Safe Travels,

6/10 Okay

Stephanie

Stayed 1 night in Dec 2023
Response from Andrea, GM on Jan 7, 2024
Dear Stephanie, Thank you for your review of Holiday Inn Express I-35, Hillsboro, Texas. Safe Travels,

10/10 Excellent

Rhonda

Stayed 1 night in Nov 2023

10/10 Excellent

Sigmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE HILTON
We love the Hilton Express! I'm on a 1469 mile trip, over 3 days and unfortunately my 2nd nite was at a 3 story SUPER 8 without ELEVATORS!?! Should have paid the extra $50 for the Hilton!
Stayed 1 night in Nov 2023
Response from Andrea, GM on Nov 7, 2023
Dear Valued Guest, We appreciate your kind words about your stay at Holiday Inn Express I-35, Hillsboro, Texas. We are glad you enjoyed your stay and hope to see you again! Safe Travels,

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were friendly and helpful. The room was clean.
Stayed 2 nights in Oct 2023
Response from Andrea Moix, GM on Nov 11, 2023
Dear Andy, Thank you for your kind words about Holiday Inn Express Hillsboro. We are thankful you enjoyed your stay and hope to see you again sometime.

10/10 Excellent

Ted

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Dazzle
The hotel is brand new or recently remodeled. I didn’t look that close or ask. Regards it is kept tidy, the rooms are clean and quiet. Friendly staff.. Thank you
Stayed 2 nights in Oct 2023
Response from Andrea, GM on Nov 7, 2023
Dear Ted, Thank you so much for your kind words about our Holiday Inn Express I-35, HIllsboro. We hope that if you're in the area again you'll come stay with us. Safe Travels,

10/10 Excellent

Justin, Fort Pierre

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
It was a very pleasant stay. Rooms were very clean and comfortable. Customer service was excellent. Fran at the service desk was extremely helpful during my check in. If it weren't for her, I would have been late to a big event that evening.
Stayed 1 night in Oct 2023
Response from Andrea Moix, GM on Oct 23, 2023
Dear Jessica, We are so glad to hear about your experience at Holiday Inn Express, I-35! We use feedback like yours to show our staff appreciation from our guests. Please let us know if there is anything else we can do for you moving forward. Safe Travels,

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrea Moix, GM on Nov 11, 2023
Dear Rick, Thank you for staying with us, we are so glad you enjoyed your time and hope to see you again.

2/10 Terrible

Adam

Stayed 1 night in Oct 2023
Response from Andrea, GM on Oct 17, 2023
Dear Adam, I truly apologize for your experience while staying with us. I would love to speak with you about your stay, if you would like to give me a call. Thank you,

10/10 Excellent

Mary, South Padre Island

Traveled with partner
Great
Stayed 1 night in Oct 2023
Response from Andrea, GM on Oct 17, 2023
Dear Mary, Thank you for telling us about your stay with us at Holiday Inn Express I-35, Hillsboro. We are so glad you enjoyed your stay and hope you will come visit us again! Safe Travels,

8/10 Good

Tina

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Jun 2023
Response from Andrea Moix, GM on Sep 18, 2023
Dear Tina, Thank you for your positive feedback. Please come see us again sometime. Safe Travels!

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea, GM on Sep 3, 2023
Dear Alisha, Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express I-35! Please come back and visit us anytime. Safe Travels,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Andrea, GM on Sep 3, 2023
Dear Barbara, Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express I-35! Please come back and visit us anytime. Safe Travels,

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Roadside Hotel
Very friendly and accommodating staff. Beds were too soft for my taste. Over all a good stay after 7 hours on the road.
Stayed 1 night in Aug 2023
Response from Andrea, GM on Sep 1, 2023
Dear Thomas, Thank you for your feedback. We're glad you enjoyed your stay with us at Holiday Inn Express I-35. Please come see us again if you're in the area. Safe Travels,

10/10 Excellent

Alan

Stayed 1 night in Aug 2023
Response from Andrea, GM on Aug 11, 2023
Hi Alan, Thank you so much for your feedback! Please let us know if there is anything we can do for you in the future. Safe Travels,

2/10 Terrible

charles

Stayed 2 nights in Jul 2023

10/10 Excellent

Karleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here!
Stayed 1 night in Jul 2023
Response from Andrea, GM on Jul 21, 2023
Hi Karleigh, Thank you for taking the time to tell us about your stay at Holiday Inn Express I-35. We appreciate your feedback and hope to see you again. Safe Travels!

8/10 Good

Chris J

Liked: Cleanliness, staff & service, property conditions & facilities
Good Job!
Stayed 1 night in Jul 2023
Response from Andrea, GM on Jul 16, 2023
Hi Chris, Thank you so much for your feedback. Please keep us in mind for any of your other travel needs. Safe Travels,

6/10 Okay

SANDI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
we were there for 2 nights NO CLEANEING OF OUR ROOM, WHE WE ASKED THEY TOLD US HOUSEKEEPING WENT HOME AT 2. SO WE HAD TO GO ASK FOR MORE TOWELS TOO
Stayed 2 nights in Jul 2023
Response from Andrea, GM on Jul 16, 2023
Hi Sandi, First, let me apologize for your experience at Holiday Inn in Hillsboro, Texas. This is not a normal situation and I truly hope you will give us another chance in the future to prove that this was an exception. Thank you for your feedback that I can take back to my team. Safe Travels,

10/10 Excellent

trudie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrea, GM on Jul 5, 2023
Dear Trudie, Thank you for telling us about your stay at Holiday Inn Express, I-35. We use all of our feedback in coaching our employees and to make our hotel the best it can be. We look forward to hosting you again in the future. Safe Travels,

8/10 Good

KELLI

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It's a nice place. Reception could have been a little more friendly/inviting. Clean and off the highway was most convenient.
Stayed 1 night in Jun 2023
Response from Andrea, GM on Jul 5, 2023
Dear Kelli, Thank you for your feedback about your stay with us in Hillsboro. We use all feedback to help coach our employees and try to make our hotel the best it can be. We hope to see you again in the future. Safe Travels,

6/10 Okay

KELLI

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean. Convenient for the purpose we had. Nice and quiet. Breakfast was good, hot. Not too many places to eat around the hotel...but the restaurant right next to it was good!
Stayed 1 night in Jun 2023
Response from Andrea, GM on Jul 1, 2023
Dear Kelli, Thank you for your feedback on Holiday Inn Express, Hillsboro I-35. We hope we will have the opportunity to host you again in the future! Thank you,

8/10 Good

Mateo

Stayed 1 night in Jun 2023
Response from Andrea, GM on Jun 27, 2023
Dear Mateo, Thank you for your feedback about your stay with Holiday Inn Express I-35! We are so glad you enjoyed your stay and we are looking forward to seeing you in the future! Safe Travels!

4/10 Poor

Phillis

Liked: Property conditions & facilities
I ordered a king room with jazzy in tub They don’t have any she said I paid extra money for this room and I get charged a extra 15.00 because I booked and paid with Expedia Never again if you don’t have tub jazzy then let Expedia’s know
Stayed 1 night in Jun 2023
Response from Andrea, GM on Jun 27, 2023
Dear Phillis,I apologize for the misinformation given to you by Expedia but they are aware that our hotel does not have any jacuzzi tubs. The 15 that was collected at check-in is our incidental fee. It would be returned to you if you didn't charge anything to the room from our Market and there's no damage to the room. So you should be seeing that returned to you, though it does take a few days. We do sincerely hope that you will give our location another chance to host you. Thank you for your feedback.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, good breakfast and amenities
Stayed 5 nights and had great experiences with every staff member. Good breakfast and enjoyed the pool.
Stayed 5 nights in Jun 2023
Response from Andrea, GM on Jun 23, 2023
Dear Christine, We are so thrilled that you enjoyed your stay with us! If you need anything in the future please keep us in mind! Thank you,

10/10 Excellent

Erica, Austin

Stayed 1 night in Jun 2023
Response from Andrea, GM on Jul 5, 2023
Dear Erica, Thank you so much for your feedback about your stay. We look forward to having you stay with us again in the future! Safe Travels,

10/10 Excellent

daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Andrea, GM on Jun 14, 2023
Dear Daniel, Thank you for your review and the beautiful photo. We are so glad that you enjoyed your stay with us at Holiday Inn Express I-35. Thank you again,

8/10 Good

Clay, WICHITA

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Andrea Moix-GM on Jun 3, 2023
Dear Clay, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Bobbie

Traveled with partner
The property close to the freeway was very convenient. Eating places were ok around property. It was a Holiday weekend ok, but clients on the property were very noisy. My room was on the second floor and continual over head stomping and kids playing was unnerving. Contact with the front desk never solved this noise problem. People stomping through the halls like elephants were another issue. We adventurely checked out a day early. Out side this the hotel was fine.
Stayed 3 nights in May 2023
Response from Andrea Moix-GM on May 31, 2023
Dear Bobbie, We apologize your stay was not up to your standard. We take all feedback to continue making changes to our hotel and appreciate you letting us know about your stay. Please let me know if there is anything else we can do for you and we hope you will consider staying with us again.

8/10 Good

Clay, WICHITA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was new and clean, air conditioning worked well, good breakfast in morning.
Stayed 1 night in May 2023
Response from Andrea Moix-GM on May 31, 2023
Dear Clay, Thank you for your feedback. We are so glad you enjoyed your stay with us. Please let me know if there is anything else we can do for you.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with the hotel. The young woman who checked us in was so sweet and helpful. I would definitely stay here again.
Stayed 2 nights in May 2023
Response from Andrea Moix-GM on May 29, 2023
Dear Melissa, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Edward

Business traveler
Liked: Cleanliness
Excellent breakfast, clean. Pleasant staff, large rooms. Bath shower had a telephone hand held in addition to fixed shower head. Window shade was electric roll up but didn't work - control had been ripped off. Shade stuck down, room dark.
Stayed 3 nights in May 2023
Response from Andrea Moix-GM on May 29, 2023
Dear Edward, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Appears to be in perfect condition. Clean. Friendly staff. Great breakfast.
Stayed 1 night in May 2023
Response from Andrea Moix-GM on May 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

BrookeLyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and right next to a lot of restaurants. The bed was comfy and the breakfast was good! Nice for a one night stay.
Stayed 1 night in May 2023
Response from Andrea Moix, GM on May 8, 2023
Dear BrookeLyn, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2023
Response from Andrea Moix on May 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Gary

Stayed 2 nights in Apr 2023
Response from Andrea Moix on Apr 25, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and kept the hotel clean, which is the most important thing!
Stayed 1 night in Apr 2023
Response from Thank you, Andrea on Apr 18, 2023
Dear Don, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Janice

Traveled with partner
Liked: Amenities, property conditions & facilities
It was fine but the bathroom floor was dirty. I put down towels to walk on. ☹️
Stayed 2 nights in Apr 2023
Response from Thank you, Andrea on Apr 14, 2023
Dear Janice, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

valerie

Stayed 1 night in Apr 2023
Response from Andrea Moix on May 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel, staff was very nice, comfortable beds will definitely stay again in the future
Stayed 1 night in Mar 2023
Response from Andrea Moix-Front Office Manager on Mar 17, 2023
Hi Patricia, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Comfy bed, stocked bathroom, cold ac, quiet. Good breakfast. Stayed here for my sons powerlifting meet in West.
Stayed 1 night in Mar 2023
Response from Thank you, Andrea on Mar 15, 2023
Hi Lacy, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.