Exterior

Reviews of Copper Point Resort

4 out of 5
Copper Point Resort
760 Cooper Road, Invermere, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor hot tub and pool were great
Stayed 2 nights in Apr 2024
Response from Joel Menezes on Apr 22, 2024
Dear Hugo,We're delighted to hear that you enjoyed our outdoor hot tub and pool! We aim to provide a relaxing and enjoyable experience for all our guests, and we're thrilled that you had a great time. Thank you for sharing your positive feedback, and we hope to see you again soon!Kindly,

10/10 Excellent

MOHAMMED

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic view,amenities, cleanliness, One of the best hotels would definitely come back
Stayed 1 night in Apr 2024
Response from Joel Menezes on Apr 22, 2024
Dear Mohammed,We're truly grateful for your kind words! Providing a scenic view, top-notch amenities, and a clean environment are top priorities for us. It's wonderful to hear that you consider us one of the best hotels, and we would be honored to welcome you back anytime. Thank you for your glowing review, and we look forward to your next visit!Kindly,

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were well above average and spacious- well equipped. Restaurant was a bit of a let down - but apparently the menu is being changed soon.
Stayed 1 night in Apr 2024

6/10 Okay

Angie, Fruitvale

Business traveler
Liked: Staff & service
Room was dirty, coffee mugs were used and dirty bathroom had remains of previous occupants Coffee maker didn’t work. Fire alarm disrupted sleep
Stayed 2 nights in Apr 2024
Response from Joel Menezes on Apr 22, 2024
Dear Angie,I'm truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the cleanliness issues with your room and the inconvenience caused by the coffee maker and fire alarm. This does not meet our usual standards, and we take your feedback very seriously. We'll address these issues immediately to ensure they're not repeated in the future.Kindly,

10/10 Excellent

Frank

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here a few times. Always enjoy our stay, quiet, relaxing, swimming, hot tub, food hikes. Very enjoyable
Stayed 2 nights in Apr 2024
Response from Joel Menezes on Apr 22, 2024
Dear Frank,Thank you for your continued support and for choosing us for your stays! We're delighted to hear that you've consistently enjoyed your time with us, taking advantage of our tranquil atmosphere, swimming facilities, hot tub, delicious food, and nearby hikes. It's always a pleasure to provide you with a relaxing and enjoyable experience, and we look forward to welcoming you back for many more memorable visits!Kindly,

8/10 Good

Gary

Traveled with partner
Liked: Staff & service
bad smoky odour in room......opened window to fix that.........sticky dining table......cleaned with wet dish rag.........both hot tubs by pool complex were not maintained at all......very dirty and jets not working.......everything else was very nice......verg comfortable bed.....very nice kitchen and washrooms.......beautiful view from balcony
Stayed 3 nights in Mar 2024
Response from Joel Menezes on Apr 22, 2024
Dear Gary,I'm sorry to hear about the challenges you encountered during your stay. We apologize for the smoky odor in your room, the cleanliness issues with the dining table, and the lack of maintenance on the hot tubs by the pool complex. Your feedback is invaluable, and we'll address these issues promptly to ensure they're rectified. We're glad to hear that you found the bed comfortable, and you enjoyed the kitchen, washrooms, and balcony view. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Kindly,

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Basketball/tennis court was a bonus for the kids.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was bad, I paid 45 dollar for a small bowl of wheat cereal, two pieces of toast and a dried up croissant that didn't end up getting eaten. It was very disappointing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Reginia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Great place to stay. Rooms are huge and clean.
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Stayed 2 nights in Mar 2024

8/10 Good

Juergen

Traveled with partner
Liked: Staff & service
The Hotel was not very clean
Stayed 3 nights in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. The spa was wonderful and the restaurant was delicious. Mexican spice wings were amazing!
Stayed 2 nights in Mar 2024

8/10 Good

Sharla

Stayed 1 night in Mar 2024

6/10 Okay

Debbie

Traveled with family and small children
Liked: Staff & service
Was there with our four grown children and granddaughter. Staff was wonderful. Restaurant was really good. Rooms are needing some tlc and the beds were much to hard for everyone.
Stayed 2 nights in Mar 2024

6/10 Okay

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff very friendly. Options for food were terrible for a resort and also dining hours. Breakfast everything offered was cold and stale. No portion options or sit down dinning. The dining room in the evening was expensive and poor quality food for what you paid for. Unsure if I will return.
Stayed 1 night in Mar 2024

8/10 Good

Angie, Fruitvale

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Patricia, Mansfield

Stayed 1 night in Mar 2024

10/10 Excellent

jufen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aa
Stayed 3 nights in Mar 2024

4/10 Poor

Brenda

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed at how noisy it was with young children running up and down the halls yelling until 10:45 pm and then started again at 6:30 am. Shower worked but tub didn’t. Waited for breakfast seating but left when nobody helped us, as did the couple us. Rather disappointed
Stayed 1 night in Mar 2024

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great, but the standard room is quite small. We ate at the restaurant where the service was good and the food was decent. There was a hot water issue the weekend we stayed so one of the mornings of our stay the water was just warm. In terms of value for money, this place did not meet my expectations. This place is probably more suited to families and large groups because the loft suites looked spacious.
Stayed 2 nights in Feb 2024
Response from Joel Menezes on Mar 10, 2024
Dear Rita,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be great and enjoyed the service and food at our restaurant. We apologize for any inconvenience caused by the size of the standard room and the hot water issue you experienced during your stay. Your feedback regarding the value for money is important to us, and we will take it into consideration as we strive to improve our offerings. We understand your observation about our loft suites being more spacious and suitable for families and large groups. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience in the future.Kindly,

10/10 Excellent

Fredrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well appointed property. Only downside was thin walls, could hear the neighbors, but I would definitely recommend.
Stayed 2 nights in Feb 2024
Response from Joel Menezes on Mar 10, 2024
Dear Fredrick,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our property and found it to be well-appointed. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.Kindly,

6/10 Okay

michel

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Joel Menezes on Feb 12, 2024
Dear Michel,Thank you for taking the time to provide your feedback and rating our services. We appreciate your honesty and perspective. Your feedback helps us understand areas where we can improve to better meet our guests' expectations.We acknowledge your rating and apologize for any shortcomings you may have experienced during your stay. We value your patronage and hope to have the opportunity to exceed your expectations in the future. If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing our services, and we look forward to welcoming you back for a more enjoyable experience.Kindly,Joel Menezes

6/10 Okay

Desiree

Traveled with partner
No ice machine in the hotel, no coffee in the lobby. Staff in the morning do not acknowledge until after I say hello/good morning. Hot tub is nice, would have been more convenient to have bathrobe in room to use to go to the pool/hot tub.
Stayed 1 night in Feb 2024
Response from Joel Menezes on Feb 5, 2024
Dear Desiree,Thank you for sharing your feedback with us. We appreciate your insights as they help us enhance the guest experience at Copper Point Resort.We apologize for any inconvenience caused by the absence of an ice machine and coffee in the lobby. We understand the importance of these amenities for our guests' convenience and will take your feedback into consideration for future improvements.Regarding the interaction with our morning staff, we apologize if there was a delay in acknowledgment. We aim to provide attentive and welcoming service to all guests, and we will address this with our team to ensure consistent friendliness and responsiveness.We appreciate your suggestion about having bathrobes in the room for use at the pool/hot tub area. This is a valuable suggestion, and we will consider implementing it to enhance the comfort and convenience of our guests during their stay.Thank you for choosing Copper Point Resort, and we hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations.

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and we were able to check in early. Room was very nice and facilities were very good. Our stay was very pleasant.
Stayed 1 night in Feb 2024
Response from Joel Menezes on Feb 5, 2024
Dear John,Thank you for your positive review! We're delighted to hear that you had a pleasant stay at Copper Point Resort. It's wonderful to know that our staff were friendly and accommodating, allowing you to check in early and making your experience enjoyable from the start. We're glad you found the room very nice and the facilities very good. We strive to provide a comfortable and welcoming environment for all our guests, and we're thrilled that you had a great experience with us. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Copper Point Management on Jan 24, 2024
Thank you for the perfect score! we look forward to your next visit!

10/10 Excellent

Blair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Copper Point Management on Jan 24, 2024
Thank you for the perfect score! we look forward to your next visit!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed over the Christmas break for two nights and were very pleased with the resort. The Loft room had plenty of space for our family of 4 with a kitchenette. The pools & hot tubs were amazing the first night we stayed however, the second night hot tubs were freezing both inside & outside. I will certainly return in the spring for a golf getaway. Overall very happy
Stayed 2 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the perfect score! We are really glad you enjoyed your Christmas Holiday with us here at Copper Point Resort. We look forward having you visit us again in the summer for your golf getaway.

10/10 Excellent

Janice, Drumheller

Stayed 3 nights in Dec 2023
Response from Copper Point Management on Jan 24, 2024
Thank you for the perfect score! we look forward to your next visit!

10/10 Excellent

Ysidora

Stayed 5 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the perfect score! Your feedback is very important to us at Copper Point Resort. We will see you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced. Unclean. Awful food. Rude staff.
I’ve stayed at Copper Point dozens of time, and when I lived in Invermere we regularly recommended CP as the place to stay when visiting if our house was full or if someone wanted an extra special experience. Until now every experience had been great. This time it was evident that the CP we were accustomed to had changed for the worst. Upon checking in, we were told that we had a nice room on the forth floor - but we knew that couldn’t be right because we had made a booking for a pet friendly room. We were told “we were lucky” that they had a pet friendly room left (in spite of the fact that we had booked a month in advance), and were moved to a tiny room in the basement. Upon checking in the room was dirty, the floors had not been vacuumed and there was a noticeable unpleasant smell. We tried to contact the front desk but could not get a hold of them and gave up after multiple attempts. The next morning we ordered breakfast from Elements, $80 for two tiny eggs Benedict’s with no hash browns or side of any kind that were served cold. Again we tried to contact someone to voice displeasure and could not get a response. On the last night we walked up to the restaurant and after waiting for 15 minutes without seeing a hostess we approached the bartender to ask if the bar side seating was open service or required reservations. Before we could ask anything he rudely and snobbily shouted over the people at the bar that the restaurant was booked and we’d have to leave. Terrible.
Stayed 2 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the review, Looking into your reservation there must have been some confusion with the third party website you booked with because it was not showing a pet friendly booking. The weekend you stayed with us was extremely busy and the front desk agent was glad we still had a pet friendly room available. All our pet friendly rooms are located on the first floor to give access outside directly from the room. We do apologize for the negative experience you had while you visited us. We hope you give us another chance at the resort to show you why Copper Point is the most beautiful place to stay in the Valley.

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool only positive
Feces left in toilet, hair in coffee pot, dog hair all over furniture, sauces left all over fridge door handles and counters. Hotel is getting run down nothing like it use to be only positive is the outdoor heated pool but they refuse to fix the second hot tub and built a deck over it instead 😂
Stayed 2 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the review, We are very sorry for the experience you had at our resort. I will personally pass this review over to our housekeeping managers to ensure our extremely high standards are being followed. We hope you give us another chance in the future.

6/10 Okay

Ginger

Traveled with family
Disliked: Property conditions & facilities
We love the locations and outdoor pools but we were disappointed that the jets on both hot tubs were broken. Our experiences in the past have been wonderful but this trip fell a bit short. Both toilets in our suite were not working properly and one ended up busting completely and spraying water everywhere. The dishawasher wasn’t properly mounted and kept falling open and causing the racks to fling out and all the dishes to crash. The fireplace also made a really loud sound. Nobody replenished our coffee and no one ever answered the phone when I called for services. We will stay there again because we like the pool and atmosphere but hope our experience is more positive next time.
Stayed 2 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the review Ginger, We are really glad you love our property, we have built an amazing reputation in the valley and want to keep it positive. We will pass this along to the appropriate departments to ensure your next visit is nothing but magical.

10/10 Excellent

Richelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the perfect score! We are very glad you had such a great time at our Resort. We will see you again in the future.

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Copper Point Management on Dec 18, 2023
Thank you for your review, We appreciate the positive feedback. We look forward welcoming you back to the property on your next visit to the valley.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't that happy with the restaurant - they didn't even have any Bacon for burgers or breakfast. Very Nice rooms though - and very clean rooms.
Stayed 2 nights in Nov 2023
Response from Copper Point Management on Nov 14, 2023
Thank you for you review, We are currently running in the shoulder season a continental breakfast throughout the week and a 'la carte breakfast on weekends. We are very glad to hear you enjoyed our clean suites, we strive for ultimate satisfaction for our guests. We hope to see you again at Copper Point.

8/10 Good

Atikullah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Copper Point Management on Nov 14, 2023
Thank you for the high score. We hope to see you again at Copper Point

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copper Point losing its Luster
I stay in the hotel often (over 30 nights this year, so far) Front desk is always very pleasant and rooms are typically nice and quiet, although beds could use some new mattresses. Also two days I did not have much hot water, apparently a boiler problem. I will say I was surprised at the rates showing up for this time of year. Typically they have dropped to off season rates which are much more reasonable ($110-$135per night). This year they have hardly dropped at all ($200-$220). There were 5 vehicles in the parking lot during one night of my stay. After asking many staff they all agreed it had been very very quiet. This is not because of time of year, as much as it is a reluctance to go to off season rates. If Copper Point does not reduce their prices soon to offseason rates, IMO it would make it difficult to keep staying there as there are other nice places in the valley providing more value. This would be a shame for much of your staff who ultimately will be the ones paying the price. I have had some wonderful trip to Copper Point and the valley, and have always left feeling I have received full value. I did not get this feeling after my last stay. Hopefully management recognizes some of the shortfalls and corrects them soon. Lovely resort, with great staff, but value isn't there anymore.IMO
Stayed 5 nights in Oct 2023
Response from Copper Point Management on Nov 21, 2023
Thank you for your review, We really appreciate your kind words in regards to our hotel and our staff. We strive to ensure we are giving our guest the best experience possible. I will pass this information along to our management team. We hope to welcome you back to the hotel in the near future.

8/10 Good

Sashi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was very nice overall. Unfortunately, we had a bad experience with a very loud, obnoxious drunk couple disturbing our sleep till 3am. We didn't report it but should've, and know the property would've handled it for us. We would stay again for sure.
Stayed 2 nights in Oct 2023
Response from Copper Point Management on Oct 28, 2023
Thank you so much for your review, We are glad to hear you enjoyed our property. We do apologize for the noise disturbance you experienced while staying here at Copper Point. Please in the future if your having any issues don't hesitate to reach out to our front desk. We will ensure it's taken care of promptly. We look forward welcoming you back in the near future. Copper Point Management

10/10 Excellent

Shawn

Stayed 2 nights in Oct 2023
Response from Copper Point Management on Jan 12, 2024
Thank you for the perfect review! your feedback is important to us at Copper Point Resort. We look forward welcoming you back to the resort in the future.

10/10 Excellent

Doug

Stayed 1 night in Oct 2023
Response from Copper Point Management on Oct 28, 2023
Thank you for a perfect score on your review! We look forward welcoming you back.

8/10 Good

Lafleche

Stayed 2 nights in Oct 2023
Response from Copper Point Management on Nov 4, 2023
Thank you for the positive review, We hope to welcome you back in the near future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Copper Point Management on Oct 28, 2023
Thank you for a perfect score on your review! We look forward welcoming you back.

10/10 Excellent

elodie

Stayed 1 night in Oct 2023
Response from Copper Point Management on Oct 28, 2023
Thank you for a perfect score on your review! We look forward welcoming you back.

8/10 Good

Tanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with clean and modern rooms. The golf course was nice to walk in the morning. My room was a little noisy, it was a shared suite and I could hear my neighbor through the door. Also the blinds were warped in let in a bit of light. Fixes that would elevate the stay to a 5/5.
Response from Copper Point Management on Oct 28, 2023
Thank you for your review, We are glad to hear you enjoyed our rooms and the golf course, its a little piece of heaven. We apologize for the noise disturbance you experienced while staying here. We thank you for the feedback, we will share it with our team to ensure your next visit is perfect.

8/10 Good

Tracy

Liked: Cleanliness, staff & service
The restaurant was closed the two days I was there which was not noted when I booked . There weren’t other dining options nearby .
Stayed 1 night in Sep 2023
Response from Copper Point Management on Oct 28, 2023
Thank you for your review, We do apologize our restaurant was closed on Tuesday and Wednesday. We have listened to our guests. We have changed our hours of operation at Elements, to seven days a week for dinner from 5 pm to 10 pm. We look forward to welcome you back in the near future.

6/10 Okay

Holly, Canmore

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Beautiful surroundings, however the price for the stay does not reflect how tired the property is (carpet, furniture etc). The change rooms to the pool & hot tub were also very dirty.
Stayed 1 night in Sep 2023
Response from Copper Point Management on Oct 28, 2023
Thank you for your review, Thank you for your positive words. We will share your feedback with our team in hopes to improve your experience on your next visit.