Ratings based on 323 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

Hotel check in

Posted Sep 18, 2017
My check in was suppose to be 4pm. My room was not ready till 4:20pm. There was another client waiting on her room to be ready also. If you say check in is at 4pm, then check in should be 4pm.
Comment from Hotel Management
Sep 22, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am sorry to hear that you room was not ready by our posted check in time. This is certainly not the type of experience we want any of our guest to have. I will be sure to share your comments with the staff, especially our housekeeping department. We appreciate your business and look forward to seeing you again soon.
5 out of 5
by Florence Allen

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your stay with us. We always strive for the perfect guest experience and I hope we delivered this to you. I will be sure to share your comments with the staff. We appreciate your business and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Very convenient to shops and highways

Posted Jul 10, 2017
Pros: Close to shops and highways.
Cons: Nothing.
Location: Located essentially within an outdoor mall.
We had a fantastic stay. We have stayed here on several occasions and have always had a good experience. The staff are friendly and helpful.
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed the hotel, the location and the staff. It is a great compliment to us that you continue to stay with us when in the Lakeland area. I will be sure to share your comments with the staff. We appreciate your business and look forward to seeing you again soon.
5 out of 5
by A verified traveler

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your stay with us. We always strive for the perfect guest experience and I hope we delivered this to you. We appreciate your business and look forward to seeing you again soon.
2 out of 5
by A verified traveler from tallahassee

bad beds

Posted Jul 6, 2017
Pros: The rooms were clean, staff nice.
Cons: Beds beds beds!!!!
Location: Close to campus.
The beds are like sleeping on jagged rocks! Everything else is good.
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. We appreciate all feedback, good or bad, as we use it to improve our hotel. I am glad to hear that you enjoyed the hotel, the staff and the location. I am sorry to hear that you were not satisfied with our beds. I will be sure to share your comments with the staff, especially our maintenance department. We appreciate your business and look forward to seeing you again soon.
5 out of 5
by Stasia

Posted Jun 26, 2017 on Hotels
My stay was amazing, awesome,as always. I love staying here and I encourage others to stay as well.
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your stay with us. It is a great compliment to us that you would use the words Amazing and Awesome to describe your stay. I will be sure to share your comments with the staff. We appreciate your business and look forward to seeing you again soon.
5 out of 5
by Susan

Posted Jun 22, 2017 on Hotels
Staff so helpful and nice. Shopping mall across the street with plenty of eating places!! Close to college we were here for orientation.
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed the hotel, the staff and the location. We always strive for the perfect guest experience and I hope we delivered this to you. I will be sure to share your comments with the staff. We appreciate your business and look forward to seeing you again soon.
4 out of 5
by A verified traveler

Great if you ignore the sofa bed!

Posted Jun 11, 2017 on Hotels
We regularly stay at Hampton Inns while traveling, and we always appreciate the amenities and the value. This location was no exception ... the room, the breakfast, the location, the parking and the wifi were as expected. Our only concern this trip was the sofa bed, which we do not typically utilize. U fortunately, this specimen was trouble all around. The mattress was thin and lumpy, the frame squeaked, the sheets did not appear to be fresh, and there were no additional blankets or pillows available for the sofa bed. A call to the front desk quickly produced two pillows and a dingy blanket (used as padding rather than warmth), but there was no remedy for lack of comfort. While arranging everything, we also noticed that it had apparently been a while since a vacuum had been used under and behind the sofa. A disappointing find in our favorite chain, but hopefully the staff will pay attention to these things in the future.
Comment from Hotel Management
Jul 19, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. We appreciate all feedback, good or bad, as we use it to improve our hotel. I am glad to hear that you enjoyed your stay with us. I am sorry to hear that you were not satisfied with our sleeper sofa or the upkeep of it. I will be sure to share your comments with the staff, especially our maintenance and housekeeping department so we can learn from this. We appreciate your business and look forward to seeing you again soon.
5 out of 5
by A verified traveler from Lakeland

Graduation

Posted Jun 8, 2017 on Hotels
Always a great stay
Comment from Hotel Management
Jun 12, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your stay with us. We always strive for the perfect guest experience and I hope we delivered this to you. We appreciate your business and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lakeland, FL

Nice hotel, convenient.

Posted Jun 7, 2017
Pros: Convenience
Location: Convenient to shopping, movies, restaurants, etc.
Uneventful, which is how it should be. Everything was fine.
Comment from Hotel Management
Jun 12, 2017 by Steve, Hotel Management
Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your stay with us. We always strive for the perfect guest experience and I hope we delivered this to you. We appreciate your business and look forward to seeing you again soon.