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Reviews of La Quinta Inn & Suites by Wyndham Lakeland West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lakeland West
1024 Lakeland Park Center Drive, Lakeland, FL

Reviews

6.4
Rating 10 - Excellent. 256 out of 1006 reviews" "
Rating 8 - Good. 225 out of 1006 reviews" "
Rating 6 - Okay. 176 out of 1006 reviews" "
Rating 4 - Poor. 149 out of 1006 reviews" "
Rating 2 - Terrible. 200 out of 1006 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Marcio Sergio

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
The place is run down needs maintenance no smoke detectors in rooms front desk never answers the phone the key card maker is very old keys constantly don’t work.
Stayed 6 nights in Apr 2024

4/10 Poor

Aurora

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are not very helpful ; especially the manager customer service are poor. The breakfast not great. I think customer need to treated well and nice. Breakfast should always a hot meal. Paying amount of money to stay for each night, Customer should treated well.
Stayed 2 nights in Apr 2024
Response from Jessica Medina on Apr 11, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have done updates since the last time I was here. That was nice to see. The staff was very polite. Great location.
Stayed 1 night in Apr 2024
Response from Jessica Medina on Apr 10, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable stay. Please come visit us again!

2/10 Terrible

CHARLTON, Duluth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Good. Staff was nice however the hotel room was gross. Lets start with multiple stains on the carpet. The pillows on the bed were lumpy and half filled with cotton, like sweat got in and shucked them after a wash. The under the toliet had do do splash underneath the seat. Gross. The a/c unit is noisy and it will wake you ups at night. I didnt ask for a refund or try to find a better hotel because i there for funeral and it was already a stressful time. I was only they for 8 hours each. Check out was easy. Why they take a $100 deposit for such a trash. Oh they had roaches. I had to video record them crawling the morning i checked out. Maybe i should have gotten a refund im just not that type of person because i chose this hotel. However, person need to know this before they go.
Stayed 2 nights in Apr 2024
Response from Jessica Medina on Apr 10, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

2/10 Terrible

Korin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled like urine. We left. Front desk lady was nice.
Stayed 1 night in Apr 2024
Response from Jessica Medina on Apr 10, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came down to visit family. We had a great time in the pool. The weather was beautiful. The employees are very nice and always there to help. We will be returning. We will also recommend you to our family and friends.
Stayed 1 night in Apr 2024
Response from Jessica Medina on Apr 4, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable experience. Please come visit us again!

10/10 Excellent

Andi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the very very very most convenient. We were right off of Inerstate 4/ It was half way between Tampa and Orlando. Got to go to the Tampa zoo and to Disney.
Stayed 1 night in Apr 2024
Response from Jessica Medina on Apr 4, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable experience. Please come visit us again!

10/10 Excellent

Heath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
kind employees great area good breakfast
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 21, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable stay. Please come visit us again!

6/10 Okay

Sammy

Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 22, 2024
Thank you for taking a moment to leave feedback, I want to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

6/10 Okay

Yosleidy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was in a very good location closed to the center. I did not like that the sheets and pillows had a really bad smell. They looked like many people slept in there and were never replaced or cleaned. The bathroom was clean , but we had a hard time sleeping in that sweaty smell.
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 22, 2024
Thank you for taking a moment to leave feedback, I want to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 14, 2024
Thank you for taking a moment to leave feedback. I was pleased to see you had an enjoyable stay. We hope to see you again

10/10 Excellent

Bernyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, Good WiFi
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 14, 2024
Thank you for taking a moment to leave feedback. I was pleased to see you had an enjoyable stay. We hope to see you again!

4/10 Poor

Derith

Rooms need repair and updating . Common area very nice Breakfast menu limited
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 14, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as you stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

8/10 Good

Dominick

Stayed 2 nights in Mar 2024
Response from Jessica Medina on Mar 29, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

2/10 Terrible

paul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up at this property after a long day of driving and impending thunderstorm. I should have risked the drive in the rain. Well worn sheets, almost threadbare, dirty floors and dresser drawers with leftover food. One bed was missing the comforter and blanket. There were no toiletries or coffee (despite the brewer).
Stayed 1 night in Feb 2024
Response from Jessica Medina on Mar 9, 2024
Thank you taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Jagdeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and bathrooms Front desk was very professional and helpful
Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 9, 2024
Thank you taking a moment to leave feedback. I was pleased to see that you had an enjoyable stay and I share this with me staff. We would love for you to come visit us again!

6/10 Okay

Steven

Stayed 1 night in Mar 2024
Response from Jessica Medina on Mar 29, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

2/10 Terrible

Jaimee

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was not clean or modern for the price I paid. Also Expedia said they had a hot tub this was a lie. The only reason I booked this hotel was for the hot tub. I’m not happy at all. I would like a refund.
Stayed 1 night in Feb 2024
Response from Jessica Medina on Mar 2, 2024
Thank you for taking a moment to leave feedback. I would like to apologize to you as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

6/10 Okay

Jose

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jessica Medina on Mar 2, 2024
Thank you for taking a moment to leave feedback. I would like to apologize to you as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick trip. Plenty of shopping and dining. Only wish I had more time.
Stayed 1 night in Feb 2024
Response from Jessica Medina on Mar 2, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you enjoyed the hotel. Please come visit us again!

6/10 Okay

Bill, Cohutta

Traveled with group, Traveled with pets, Traveled with family
Liked: Amenities
Could use some updates for property maintenance,
Stayed 3 nights in Feb 2024
Response from Jessica Medina on Feb 8, 2024
We apologize for your negative experience at our establishment. This is certainly not our standard of service and we are disappointed to hear about the issues you encountered. We take the safety and cleanliness of our property very seriously, and we apologize for falling short in meeting your expectations. We value your feedback and will address these concerns with our team to ensure a better experience for all of our guests. Thank you for bringing this to our attention and we hope we can regain your trust in the future.

10/10 Excellent

Milagros

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Jessica Medina on Feb 8, 2024
Thank you for your positive review! We're glad to hear that you enjoyed our hot breakfast and our friendly staff who go above and beyond to make you feel welcomed. We would love to have you stay with us again in the future!

4/10 Poor

Allen

Traveled with partner
Liked: Amenities, property conditions & facilities
I asked for room service, and never got it!!
Stayed 2 nights in Feb 2024
Response from Jessica Medina on Feb 8, 2024
We apologize for your negative experience at our establishment. This is certainly not our standard of service and we are disappointed to hear about the issues you encountered. We take the safety and cleanliness of our property very seriously, and we apologize for falling short in meeting your expectations. We value your feedback and will address these concerns with our team to ensure a better experience for all of our guests. Thank you for bringing this to our attention and we hope we can regain your trust in the future.

2/10 Terrible

Benjamin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I got this property specifically for the hot tub. There was no hot tub at all. It was filled with rocks and out of service permanently. Still listed as an amenity online. Room was dirty and stained. Also very loud
Stayed 1 night in Feb 2024
Response from Jessica Medina on Feb 8, 2024
We apologize for your negative experience at our establishment. This is certainly not our standard of service and we are disappointed to hear about the issues you encountered. We take the safety and cleanliness of our property very seriously, and we apologize for falling short in meeting your expectations. We value your feedback and will address these concerns with our team to ensure a better experience for all of our guests. Thank you for bringing this to our attention and we hope we can regain your trust in the future.

8/10 Good

Alsonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the breakfast, but there is an IHOP next door.
Stayed 1 night in Feb 2024
Response from Jessica Medina on Feb 8, 2024
Thank you for your positive review! We're glad to hear that you enjoyed our hot breakfast and our friendly staff who go above and beyond to make you feel welcomed. We would love to have you stay with us again in the future!

2/10 Terrible

Ruth

Traveled with family and small children, Business traveler
I left one day early because there was bedbugs in the bed
Stayed 2 nights in Feb 2024
Response from Jessica Medina on Feb 3, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measured to correct the issues encountered during your stay.

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
I just have to say disgusting
Stayed 1 night in Feb 2024
Response from Jessica Medina on Feb 3, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measured to correct the issues encountered during your stay.

2/10 Terrible

Irene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here.
Stayed 1 night in Feb 2024
Response from Jessica Medina on Feb 3, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measured to correct the issues encountered during your stay.

8/10 Good

Lee

Property could use some updating. The breakfast could have some eggs/bacon/sausage or egg sandwiches
Stayed 3 nights in Jan 2024
Response from Jessica Medina on Feb 1, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

4/10 Poor

Gary

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
staff tried to be nice but they didn't have much to work with. Room needed a new bed(it was sunk in on open side and the way it faced there was only 18 inchs between wall and side of bed. I had to lift the bed and put buffer in to stop the squeaking. The light above mirror in bathroom didn't work. The tub dripped and the hardware at door needed a new screw. Breakfast buffet was unimaginable, no selection or utensils...they need complete redo inside and out...they put dogs all over the floors instead of on the first...understaffed...
Stayed 2 nights in Jan 2024
Response from Jessica Medina on Jan 29, 2024
We apologize for your negative experience. We strive to provide the best service possible and would like to hear more about what went wrong. Please reach out to our customer service team so we can address any issues and make things right. Thank you for your feedback.

10/10 Excellent

Jerek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really decent room for a decent price
Stayed 1 night in Dec 2023
Response from Jessica Medina on Feb 1, 2024
Thank you for your positive review! We're glad to hear that you enjoyed our hot breakfast and our friendly staff who go above and beyond to make you feel welcomed. We would love to have you stay with us again in the future!

4/10 Poor

Billy

Business traveler
Disliked: Cleanliness, amenities
Poor cleanliness and moldy shower
Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 29, 2024
We apologize for your negative experience. We strive to provide the best service possible and would like to hear more about what went wrong. Please reach out to our customer service team so we can address any issues and make things right. Thank you for your feedback.

4/10 Poor

J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok in a pinch. Not really worth the price we paid and killed three roaches.
Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 29, 2024
We apologize for your negative experience. We strive to provide the best service possible and would like to hear more about what went wrong. Please reach out to our customer service team so we can address any issues and make things right. Thank you for your feedback.

10/10 Excellent

Krishna

Ease of checking in.
Stayed 1 night in Jan 2024
Response from Jessica Medina on Feb 1, 2024
Thank you for your positive review! We're glad to hear that you enjoyed our hot breakfast and our friendly staff who go above and beyond to make you feel welcomed. We would love to have you stay with us again in the future!

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were old blood stains on the bathroom towel, elevators/hallways smell aweful. Walls are not insulated you can hear your neighbors easily.
Stayed 2 nights in Jan 2024
Response from Jessica Medina on Jan 20, 2024
Thank you for your feedback. We are sorry to hear that our service was not up to your expectations. We would love to know more about your experience so we can improve and provide better service in the future. Please feel free to reach out to us with any concerns or suggestions. Thank you for choosing us and we hope to have another opportunity to exceed your expectations.

2/10 Terrible

Shirley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpeting in the room was beyond dirty and bug ridden.
Stayed 2 nights in Jan 2024
Response from Jessica Medina on Jan 18, 2024
We apologize for the negative experience you had at our hotel. Our team strives to provide a clean and welcoming environment for all our guests, and we are sorry that we fell short of your expectations. We take all guest concerns seriously and we will address these issues with our staff to ensure that they are properly trained and that our security measures are enhanced. Thank you for bringing this to our attention.

2/10 Terrible

Johnny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comforters had holes in them, sheets had holes, water constantly dripped in shower making noise, love seat so stained looked like it had been rolled around in dirt and mud, I don’t smoke and had a non smoking room but all you smell is cigarette smoke from hall way also you can see the hall way from the door, meaning people can see in your room
Stayed 1 night in Dec 2023
Response from Jessica Medina on Jan 18, 2024
We apologize for the negative experience you had at our hotel. Our team strives to provide a clean and welcoming environment for all our guests, and we are sorry that we fell short of your expectations. We take all guest concerns seriously and we will address these issues with our staff to ensure that they are properly trained and that our security measures are enhanced. Thank you for bringing this to our attention.

2/10 Terrible

Sheryl A

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and in need of repair. No hot water in shower. Door keys never worked. Elevator out of order.
Stayed 4 nights in Jan 2024
Response from Jessica Medina on Jan 16, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

2/10 Terrible

HOWARD

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this horrible property-Hotel!
Avoid this horrible property! The list and photos of the problems detail a rundown place to AVOID! 1. Bugs on the bathroom sink area, fridge freezer frozen over-closed with ice/frost, phone was melted and burned, shower area caulking areas all brown, stained on carpet, stains on towels, metal “hooks” sticking out of bed frame..i kicked it, clock said 2;33pm when it was 11:19am. The smoke detector was missing…only wires it was formerly attached to were visible.
Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 16, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

2/10 Terrible

Marsha

Traveled with family
Took a while to get into room,door was stuck lights did not work. Truck in front of our window woke us up at 5:30 in the morning, Breakfast was terrible, toaster broken no hot water for grits, only thing to eat was cereal and waffles. I would not stay at a La Quinta again
Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 16, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jessica Medina on Jan 16, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had a good stay. We would love for you to visit us again!

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 16, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had a good stay. We would love for you to visit us again!

6/10 Okay

Ginette

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
My husband and i are disabled and we requested ground floor at the time the reservations were made. At check-in we were given 508. The clerk said no rooms available on 1st floor. The door on the back side did not close so anyone could enter. People not staying there came in at all hours. We had to take the dog out a few times during the night and saw people coming and going. For the most part the staff was kind and courteous.
Stayed 3 nights in Dec 2023
Response from Jessica Medina on Jan 9, 2024
I'm sorry to hear about your experience. We apologize for the inconvenience caused by our service. We take our customers' feedback seriously and will address the issues you mentioned to ensure a more pleasant stay for future guests. We hope you'll give us another chance to make it up to you in the future.

4/10 Poor

Balaji

Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 9, 2024
I'm sorry to hear about your experience. We apologize for the inconvenience caused by our service. We take our customers' feedback seriously and will address the issues you mentioned to ensure a more pleasant stay for future guests. We hope you'll give us another chance to make it up to you in the future.

4/10 Poor

Balaji

Stayed 1 night in Jan 2024
Response from Jessica Medina on Jan 9, 2024
I'm sorry to hear about your experience. We apologize for the inconvenience caused by our service. We take our customers' feedback seriously and will address the issues you mentioned to ensure a more pleasant stay for future guests. We hope you'll give us another chance to make it up to you in the future.

4/10 Poor

Marielena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed, and had a very negative experience. The room was dirty and unkempt. I would not recommend this hotel to anyone. When I arrived at the hotel, I was immediately disappointed by the state of the room. The carpet was stained and dirty, and the furniture was old and worn. I was very frustrated, as I had paid a lot of money for the room. I won’t recommend this hotel staying.
Stayed 1 night in Dec 2023
Response from Jessica Medina on Jan 9, 2024
I'm sorry to hear about your experience. We apologize for the inconvenience caused by our service. We take our customers' feedback seriously and will address the issues you mentioned to ensure a more pleasant stay for future guests. We hope you'll give us another chance to make it up to you in the future.

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica Medina on Jan 3, 2024
Thank you for taking a moment to leave feedback. I would like to apologize as your stay should have been better. Please rest assured we are taking appropriate measures to correct the issues encountered during your stay.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica Medina on Jan 3, 2024
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable stay. We hope to see you again!

10/10 Excellent

Shelia

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Jessica Medina on Dec 30, 2023
Thank you for taking a moment to leave feedback. I was pleased to see that you had an enjoyable stay! Please come visit us again!