Ratings based on 64 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from South Carolina
Hotel good for a short stay.Posted Nov 6, 2015
Hotel was nice, clean & comfortable. It is a good choice if you are there for a short stay. The problems I encountered were all front desk related. I had reserved a couple of rooms for my family & as each one of them arrived & checked in they were: 1) given a room by front desk employee Ken that smelled like smoke even though we specifically requested to not let that happen 2) refused a room by the front desk supervisor Anessa because my sister in law checked in at 6 am in the morning (even though I had called and notified the front desk employee Estavan that their flight doesnt get in until 4:30 am therefore they will check in around 6 am; I reserved the room 1 day ahead to guarantee the room & to avoid this problem) 3) when the last of my family checked out, they were told they didn't pay for the full 3 nights to which they had to call me at work (I left for home the day before) & I had to find my receipt & email to Comfort Inn. What made it worse was the Supervisor Anessa demanded I call Expedia to correct the situation. I did not agree with this because I believe once I gave them my reciept as proof then it is their job to rectify the problem since the miscommunication of payments was between Comfort Inn & Expedia. Finally, I requsted to speak with the GM Charles & he was gracious enough to take care of it. Overall, customer service was terrible. Stay at your own risk. Facility is good but not so sure about customer service.
for Everyoneby A verified traveler from south florida
aconveinient to interstate, close to eventPosted Oct 22, 2015
Pros: beds were comfy and clean
Cons: noise level, more towels, get rid of people hanging around outside that are not staying at hotel
Location: hotel is right off interstate , close to soccer fields we had a tournament at
There was a sketchy homeless drunk man asking for money and no one asked him to leave , you could hear noise from other rooms
for Familiesby Malvin A from kissimmee
Dinosaur dayPosted Aug 28, 2015 on Hotels
Nice Week end
for Everyoneby A verified traveler from Orlando, FL
Nice hotel for an overnight stay.Posted Aug 24, 2015
We needed a place to stay for the night and this hotel was available. It's immediate access to the interstate was convenient. The hotel was clean, the staff polite, and the rooms adequately furnished. Complimentary hot and cold breakfast was a bonus before setting off. Overall, this was a good overnight hotel for the traveler passing thru.
by A verified traveler
Posted Aug 12, 2015
Gave our room to another party even though we booked for and paid for 2 nights. Misplaced our belongings that were left in our room. Moved is to another room then magically found our belongings. Will not trust ratings at Expedia any longer
for Everyoneby A verified traveler
Posted Aug 6, 2015
Convenient location for our purposes & staff was very friendly & accommodating.
for Personal Eventby A verified traveler
Posted Aug 3, 2015 on Hotels
for Familiesby Melanie
Posted Jul 25, 2015 on Hotels
for Business Travelersby Juan from Miami
Posted Jun 28, 2015 on Hotels
Hotel should be rated at 3.5
for Couplesby Jacqueline
Posted Jun 25, 2015 on Hotels