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Reviews of Hampton Inn & Suites Lake Wales

2.5 out of 5
Hampton Inn & Suites Lake Wales
22900 Hwy 27, Lake Wales, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Stayed 4 nights in Jan 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Christi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I thought the property was nice until my alarm went off at 5am unnecessary. I turned on the light and saw roaches crawling up the wall. Later that morning I went to breakfast came back to find roach on my pillow. I told manager and he offered to refund my stay. I have yet to see refund. came back to

10/10 Excellent

Johana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Jul 2023

10/10 Excellent

Mary, Newnan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Fantastic staff, great restaurant recommendations, quiet, good HVAC, great shower.
Stayed 3 nights in May 2023

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Not what I expected for the price.
Stayed two nights. Rooms were not serviced after first night. Asked why upon check out and was told we were asked during check in if wanted our rooms serviced but no one asked. In fact, two rooms were reserved at the same time but woman checking us in had to "look" for the second room. TV in my room was really small. Not all of the remote functions/buttons worked. When I told desk staff I was told it problems with remotes were from the previous year's hurricane. This makes no sense.
Stayed 2 nights in May 2023

10/10 Excellent

Gilberto

Stayed 1 night in Apr 2023

8/10 Good

Daniel, Newport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not conveniently located.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Cynthia

Traveled with family and small children, Traveled with group
Liked: Staff & service
Good location for Bok Tower Gardens
Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and clean
Stayed 2 nights in Apr 2023

10/10 Excellent

Lester

6/10 Okay

frank

Business traveler
Liked: Cleanliness, staff & service
Reception was very slow
Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

4/10 Poor

Dianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was great. Staff was nice. Property was clean. The only complaint is the beds are very uncomfortable. Hard as a brick. And toliet to low to the ground and nothing to help you pull yourself up. They did get me a toliet riser but that didnt work for me either. I had called and asked for handicap room the day before. They said there was none available. There was one next to us and we never heard anyone or seen anyone come out of that room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Almi

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Exceeded our expectations. The room was clean and had everything we needed. The breakfast was amazing!
Stayed 1 night in Sep 2022

2/10 Terrible

Andrea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in experience was terrible to say the least. We were given an already occupied room! After about a 1-2 hrs check in process at 9pm with toddlers we finally got to a room. Clean and comfy and near legoland so it was convenient
Stayed 1 night in Sep 2022

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!!
Amazing room clean and close to Legoland . No complaints. Nice breakfast too love how they have coffee tea and even hot chocolate out at all times! My kids loved the hot chocolate
Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Spacious room. We were allowed early check-in when we arrived unexpectedly early.
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Trammell

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place obviously doesn’t know the difference between a queen and a full size. There was 2” of box spring left sticking out under the mattress
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Our check in was good and the concierge was very accommodating and friendly. However, the room was not totally clean. When we pulled down the bed comforter we found little hairs in various places on the sheets. As if the room was flipped without changing the linens. We don’t like to draw attention to ourselves, so we just asked for extra linens ourselves. I noticed the hotel could use some tlc overall. Paint chipping, rust marks in the bathrooms, etc. also the breakfast was ok. It’s seems the breakfast gets cheaper and cheaper as far as quality of food goes. Otherwise the stay was fair I suppose, but will not return to this property. The review on hotels.com gave this place a 9.8 which is why we booked it. That’s is inaccurate from our perspective
Stayed 1 night in Aug 2022

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jul 2022

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean rooms and friendly staff
Stayed 2 nights in Jul 2022

10/10 Excellent

Nazly

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great customer serve and excellent, clean room.
Stayed 1 night in Jul 2022

10/10 Excellent

Everett, Palm Beach Gardens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a reasonably priced and very comfortable hotel in an odd location yet reasonably close to my final destination. Breakfast buffet was very good. Staff friendly. Room quiet, clean, comfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

Miguel

Stayed 1 night in Jun 2022

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, awesome breakfast.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
2 guests = 2 towels
Overall the place was well kept and clean but the building, furniture, etc. are showing their age. got the feeling of aggressive cost cutting at this hotel, old everything, frugal approach to amenities in room extras (i.e. towels). side note: mattress covers are too small for current mattress (king) cover slid off reveling the bare mattress during my sleep, i was not able to slide back on (not fun when you have kids its the middle of night and would like to stay on top of the sheets).
Stayed 1 night in Jun 2022

10/10 Excellent

Shekelia, Jacksonville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast amd clean rooms.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lyner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 5 nights in Jun 2022

10/10 Excellent

INNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service and well managed.
Stayed 1 night in Jun 2022

4/10 Poor

Ellen, Summerville

Disliked: Cleanliness, property conditions & facilities
Needs a good cleaning
Stayed 1 night in May 2022

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what I’ve come to expect from Hampton Inn. However, the quality of the breakfast was a wonderful surprise - honestly much better than it should’ve been!
Stayed 1 night in May 2022

8/10 Good

Emily

Traveled with family and small children
Liked: Staff & service, amenities
This hotel was ok - I selected it because of the brand name. We were visiting Peppa Land, an area of the Legoland theme park. The city of Lake Wales is older and doesn’t have tons of options. This hotel definitely needed some updating. The wallpaper was peeling, the carpets in the hallways and elevators were old and dirty, and the hallway walls were scuffed up. The staff was incredibly nice, from the front desk to the breakfast staff. Free decent hotel breakfast and small shop behind the counter. They had a small pool that was separated from the hotel some that needed some help - no towels there, broken umbrellas and a little messy. The room we stayed in was a suite. It was huge ! Very spacious and the kitchen area has a small sink. It was also in need of an update. The drawers in the kitchen are were water damaged and stuck and there was mold in the corners of the bathroom and from leaks in the roof. It was overall decently clean except for the mold. There was no air conditioning in the hallway so it made for a kind of swampy humid feel with the room being so cold. Pretty location and across from shopping. Wasn’t my favorite but I would stay again.
Stayed 1 night in May 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Was ok
Stayed 1 night in Apr 2022

6/10 Okay

myrangelli

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Malissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The free breakfast had many options.
Stayed 4 nights in Apr 2022

10/10 Excellent

Gunilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the stay
Stayed 1 night in Apr 2022

10/10 Excellent

Asako

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, spacious and quiet stay. Thank you!
Stayed 1 night in Apr 2022

8/10 Good

Aubert, Huntsville

Stayed 2 nights in Apr 2022

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to two excellent restaurants
Stayed 4 nights in Apr 2022

8/10 Good

Ron, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 3 nights in Apr 2022

8/10 Good

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access after the main highway. Safe entrance and easy parking.
Stayed 2 nights in Apr 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place to stay
Stayed 3 nights in Apr 2022