City view from property

Reviews of Hyatt Place Lakeland Center

3 out of 5
Hyatt Place Lakeland Center
525 W Orange St, Lakeland, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brittney

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Brittney, thank you for taking the time to rate your stay with us. As there was no specific feedback, we encourage you to share your experiences during your next visit. We would also be happy to hear any suggestions you may have for improvements. We're committed to providing a top-notch stay, and your input is greatly appreciated.

10/10 Excellent

Suzanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient if having an event at RP Funding center- all the staff is so sweet as well!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Suzanne, it's wonderful to hear that you found the Hyatt Place Lakeland Center to be ideally situated for your needs and that you had positive interactions with our team members. We're glad we could make your stay enjoyable, and we hope to welcome you back whenever there are events at RP Funding Center in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Melinda, thank you for choosing Hyatt Place Lakeland Center and for your excellent rating! We're thrilled that your stay lived up to your expectations and sincerely hope to welcome you back for another fantastic experience in the future.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Hotel with friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Vanessa, it's wonderful to hear that you found Hyatt Place Lakeland Center to be immaculate and our team members warm and welcoming. We strive to provide a positive experience for all our guests. Your kind feedback is greatly appreciated, and we can't wait to welcome you back on your next trip.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice spot in the downtown area. Everything was within walking distance. The staff were very pleasant, and helpful. The breakfast was more than just a few muffins and cereal, they had the whole deal Eggs, bacon, sausage, and waffles... etc . I would suggest this hotel for a nice relaxing vacation.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Dennis, thank you for your glowing review of Hyatt Place Lakeland Center. We're pleased to hear that our prime location and warm, accommodating team members added a special touch to your vacation. It's also terrific that our inclusive breakfast options were up to your liking. We truly appreciate your recommendation and look forward to creating another relaxing experience for you on your next visit.

10/10 Excellent

Sinclair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Sinclair, it is affirming to hear that your experience at the Hyatt Place Lakeland Center is meeting your expectations so far. We are committed to delivering an optimal guest experience and are glad this is what you've encountered. Enjoy the rest of your stay.

6/10 Okay

Jay

Traveled with family
Liked: Cleanliness, staff & service
It was an “okay” stay. Slightly disappointed because it wasn’t worth the price point that we had to pay. Carpet was dingy and dirty looking, room smelled like dirty wet rug, breakfast food was ok, didn’t have a variety of options each day though, hallway lighting was dark and eerie-felt spooky, some of the furniture and designs in the room looked run down/broken, bathroom too small. Plus we didn’t know we had to pay for parking until we got there. Good idea to check in the future before booking another hotel. On a positive note, we felt safe. It was quiet and staff were very nice and courteous.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Jay, your feedback is noted. We value your comments regarding pricing and the room conditions. It's disappointing you found some elements to not meet your expectations and we apologize for any inconvenience this caused. Moreover, we're sorry to hear about the parking surprise. Our team members do strive to provide all necessary information up front, as your satisfaction is their main priority. Despite these minor drawbacks, we're pleased to hear that you appreciated the secure atmosphere and the courtesy of our team members. We hope you give us another opportunity to provide the quality stay you expected.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and staff
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Pamela, it's fantastic to hear that you appreciated the beauty of Hyatt Place Lakeland Center and enjoyed our dedicated team members. We strive to create a welcoming atmosphere and are glad it contributed to your positive experience. Thank you for your high rating and we look forward to hosting you again in the future.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Elena, thank you for highlighting the exceptional service at Hyatt Place Lakeland Center. Our team members are truly dedicated to providing the best experience for our guests. We hope to welcome you back soon.

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I came to this hotel with my family it’s amazing super clean the staff it’s very nice, one thing that I don’t like about is the parking lot you have to pay I think you pay enough money for the hotel room.but I love it.
Response from Customer Service on Mar 29, 2024
Juan, it's wonderful to hear that you had an amazing experience at the Hyatt Place Lakeland Center. We're glad you found our premises spotless and our team members welcoming. Noted your thoughts on the parking fee, and we understand where you're coming from. Despite this, we are thrilled you loved your stay overall. Looking forward to hosting you and your family again in the future.

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bad: 1- Next to train track so don’t expect to sleep well. This train route rumbled, ran throughout the night, screeched, and BLOWING HORN. No sound proof windows! 2- Plenty of parking yet no free parking. $10/night but still Not cool. 3- Bedside electric outlets don’t work. 4- Very slow elevators that rumbled. Felt like it’s on the last leg. Good: 1- Breakfast included. Fresh waffle maker, fruits, toasts, cereals, sausages, but powdered eggs. 2- Very roomy, good bed, good lighting.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Cindy, thank you for sharing your experience. It seems there were several elements of your stay that did not meet your expectations. We regret inconveniences with the noise from exterior sources and unanticipated parking fees. Furthermore, we are sorry to hear about the issues with the electrical outlets and elevator efficiency.On a brighter note, we're glad to know you appreciated our comprehensive breakfast offerings and the spacious, well-lit setting of your room. We hope that despite some setbacks, we can have another opportunity to serve you better in the future.

10/10 Excellent

ninochska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and closer to other things to do other than LEGOLAND.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ninochska, thank you for choosing Hyatt Place Lakeland Center. It's great to hear you appreciated our spacious rooms and convenient location close to a variety of attractions, within and beyond LEGOLAND. We hope to see you again soon for another memorable stay.

10/10 Excellent

Suzanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient if having an event at RP Funding Center- I loved, loved, loved this!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Suzanne, we're absolutely thrilled that you enjoyed the convenience of Hyatt Place Lakeland Center. Your enthusiasm speaks volumes, and it's delightful to learn that your experience was a wonderful one. We look forward to hopefully having you with us again in the future.

10/10 Excellent

Michael James

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Michael James, it's great to see you enjoyed your stay at Hyatt Place Lakeland Center. Our team appreciates your top rating. Thank you for choosing us and we hope to serve you again in the future.

2/10 Terrible

Gwen

Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 2, 2024
Gwen,Your rating indicates disappointment, which is unfortunate to see. Each guest's satisfaction is important, and we're sorry to observe that your experience did not meet your expectations. We'd value an opportunity to identify and rectify the issues for any future visits. Any details you'd care to share would greatly assist us. Thank you.

8/10 Good

molly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Thank you for the 4-star rating, Molly!It's great your time at Hyatt Place Lakeland Center was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Joel, thank you for taking the time to review the Hyatt Place Lakeland Center. It's wonderful to hear you had a positive experience with us and we look forward to welcoming you back in the future.

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fast check in. Friendly staff. Our room was big, bed was great. I did not like that we had to pay to park at yhe hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Darren, it's wonderful to hear you had a positive experience with the swift check-in process at Hyatt Place Lakeland Center and enjoyed the warm, welcoming approach of our team members. We're also thrilled you relished the spaciousness of your room and the comfort of your bed. We value all feedback and understand your point regarding parking. Please rest assured, we are working continuously to align ourselves with customer expectations. We look forward to your next stay!

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, your front desk woman there on Friday and Saturday morning was the most amazingly kind woman.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Anna, it's wonderful to hear that you enjoyed your stay at Hyatt Place Lakeland Center and that you appreciated the exceptionally friendly service provided by our front desk team member. Your praises provide motivation for our colleagues to continually offer top-notch service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and quite beautiful. Located very close to downtown Lakeland.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Tom, thank you for the amazing review. We're thrilled to hear that the room at Hyatt Place Lakeland Center met your expectations in terms of space and elegance. Our proximity to downtown Lakeland is indeed convenient and we're glad you took advantage of that. We look forward to hosting you again on your next visit!

10/10 Excellent

Zaby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Zaby, it's delightful to hear that you found Hyatt Place Lakeland Center to be conveniently located. We strive to provide our guests with prime access to the local area, and we're glad this had a positive impact on your stay. We look forward to welcoming you back in the future.

10/10 Excellent

KeAndra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 21, 2024
KeAndra, it's delightful to hear of your positive experience at the Hyatt Place Lakeland Center. Our team is always committed to providing top-notch service. We hope to welcome you again in the near future. Safe travels!

8/10 Good

Sheronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the $10/day parking was outrageous considering how much they charge for rooms.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Sheronda, thank you for your feedback. It seems you found our parking fees to be more than expected. We have ensured that they are competitive with the local area and provide convenience for guests. We do hope your stay at the Hyatt Place Lakeland Center was otherwise enjoyable and look forward to welcoming you back in the future.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s attached to the convention center which was super nice and convenient.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 12, 2024
Anna, we're thrilled to hear you found the connection to the convention center at Hyatt Place Lakeland Center convenient and advantageous. Thank you for sharing your experience, and we're looking forward to hosting you again in the future.

10/10 Excellent

Britnie, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Britnie, thank you for choosing the Hyatt Place Lakeland Center and leaving such an excellent rating. We appreciate your patronage and look forward to welcoming you back during your next visit. Safe travels!

10/10 Excellent

Lakedra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Lakedra, we're thrilled to hear you enjoyed your stay at Hyatt Place Lakeland Center! We're looking forward to welcoming you back for an equally great time. Safe travels until then!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Thanks, Javier! It's outstanding your time at Hyatt Place Lakeland Center was fantastic. We can't wait until your next visit!

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Crystal, we noticed your recent rating points towards some areas needing improvement. We're genuinely sorry to hear that your stay didn't meet your expectations and would appreciate further details to rectify any issues. It's our goal to provide the best experience possible for our guests, and your input can help us do just that.

4/10 Poor

Jill

Traveled with family
Disliked: Staff & service
Had to pay $11.77 for parking. This is not a large city and was not clear that parking was extra. Refrig doesn’t work and sink drains very slowly. Staff not overly welcoming.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Jill, we appreciate you sharing your recent experience. It seems there was a misunderstanding about our parking fee which is unfortunately quite standard, and some inconvenience with the functionality of amenities in your room. We regret if our team members did not meet your expectations with their hospitality. Nonetheless, your feedback is essential to us and we'll surely take it into account for improvements.

6/10 Okay

VALERIE AND JOHN

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were expecting a much nicer property. Although it is beside the convention center, there is nothing else nearby. The property is an older one with outdated amenities. Would not return.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Valerie and John, thank you for sharing your thoughts. It's regrettable that our location and the character of the property did not meet your expectations. We constantly strive to improve our amenities despite the vintage charm of our premises. Your feedback is crucial in this process and we can only hope for another chance to provide a more satisfying experience.

8/10 Good

Judson Ryan

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Judson, we're pleased to note your solid rating for the Hyatt Place Lakeland Center. It suggests your stay with us largely met your expectations. If there's anything you'd like to share about your experience or any areas to improve, your feedback is most welcome. We look forward to hosting you again for an even more rewarding experience next time.

4/10 Poor

john

Business traveler
Disliked: Amenities, property conditions & facilities
Response from Customer Service on Jan 22, 2024
We appreciate the feedback, John.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Joao

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Joao, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Lakeland Center!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and polite staff
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Aaron, thank you so much for choosing Hyatt Place Lakeland Center. We truly appreciate your positive remarks about our clean environment and our courteous team members. We look forward to hosting you again on your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the 10 out of 10 rating, Robert!We're thrilled to see how much you enjoyed staying at Hyatt Place Lakeland Center. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Alyson

Traveled with family
Liked: Staff & service, room comfort
Have stayed 2 times… nit
It’s clean! The staff is amazing. It can just start using using some updates. Walls peeling, moisture, but the beds and couches were very clean and comfortable. The “ kitchenette” was very clean. The bathroom and tub were been but the walls had rust ( not mildew) by the frames.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Alyson, thank you for sharing your feedback. It's great to hear you appreciated cleanliness and found our team to be wonderful. We're sorry you noticed some areas that could use some attention and refurbishment. This information is highly valuable as we constantly aim to enhance our property for an improved guest experience. We are glad you found comfort in our beds and cleanliness of the in-suite amenities. We hope to welcome you back so you can enjoy the changes we make.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
We're delighted to know that your stay at Hyatt Place Lakeland Center was enjoyable. Your high rating is greatly appreciated and we can't wait to welcome you back in the future. The entire team is committed to ensuring our valued guests have a memorable stay.

8/10 Good

Kenneth, Crawfordville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for this lovely rating, Kenneth!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Lakeland Center. We'd like to share an even better experience with you soon.

6/10 Okay

Delmy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not very clean, there's a lot of humidity and bad odors, I don't recommend it
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Delmy, it's unfortunate to hear about your experience. Please know that upholding cleanliness and comfort in our premises is of utmost importance to us, and we regret that your stay did not reflect this. We value your feedback and assure you that it'd be considered constructively. We hope you would reconsider giving us another chance to provide you with an improved service.

4/10 Poor

Mike

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
I have been charge 2 times for one stay and both charges are different prices and i can not get anyone on the phone to try and issue a refund. Why?
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Mike, we regret to hear about the billing issues you encountered recently. It's disappointing to know you had trouble reaching out for clarification. This certainly isn't indicative of the high standards we strive to uphold. We encourage you to contact our accounting department directly, as they are well-equipped to handle such matters and ensure guests are charged appropriately. Thank you for bringing this matter to our attention. We value your positive resolution and satisfaction moving forward.

10/10 Excellent

ORTAVIA

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for sharing, Ortavia!At Hyatt Place Lakeland Center, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the amazing rating, Geoffrey!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Lakeland Center soon!Thanks again for leaving your feedback!

10/10 Excellent

Delores, South Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, they called room to make sure all was well. Check in was quick. Overall- no complaints. Will definitely rent again if in the area.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Delores, it's delightful to hear that you had an outstanding experience at Hyatt Place Lakeland Center. We're thrilled our team members ensured your comfort and that the efficient check-in process added to your positive stay. We eagerly anticipate your next visit.

10/10 Excellent

Brandon

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the perfect rating, Brandon!We are very pleased to hear that you had a wonderful stay at Hyatt Place Lakeland Center. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Dorothy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Mini fridge and microwave was convenient. Breakfast was good, scrambled eggs, ham, sausage , make yoyr own waffles. Buffet style.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Dorothy, it's delightful to know that you had an enjoyable experience at Hyatt Place Lakeland Center. Your highlights on the spacious room and the convenience of having a mini fridge and microwave are much appreciated. We’re also pleased to hear you enjoyed our hearty breakfast options. Thanks again for choosing to stay with us, and we look forward to welcoming you back in the future.

8/10 Good

Verified traveler

Traveled with group
Need to clarify advertisement of restaurant
The only thing I was disappointed that it advertised a restaurant, which it did not have
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
We appreciate your feedback. It seems like there may have been some confusion about the dining facilities at the hotel. We aim to provide accurate information so that our guests can fully enjoy their stay and your insights will be reviewed to ensure better clarity. Nonetheless, we're glad you chose to stay with us and hope everything else met your expectations.

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
Jeffrey, thank you for choosing the Hyatt Place Lakeland Center and allocating your time to rate us. We trust your stay was pleasant and we look forward to welcoming you back in the near future.

4/10 Poor

Mark

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
Mark, we regret to see that your latest visit didn't meet your expectations. Please feel free to share further comments or reach out directly, as your feedback is crucial for us to deliver an improved service in the future.

2/10 Terrible

Barbara

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We paid for a non-smoking room. Our room was filled with cigarette smoke from previous renter and room wasn't properly cleaned. Check in was horrendous. Took 3 people to check me in, they charged me TWICE for the room. 500.00 dollar hold on my card versus the 1 hold t should've been. We left the hotel right after smelling the room only because they wouldn't switch our rooms. Not going there again! EVER!
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 11, 2024
Barbara, it's regrettable to hear of your recent experience. Cleanliness and precision in operations are matters we take seriously, so it's disappointing to know they fell short during your stay. Concerning the double charge and difficulty during check-in, this is far from the seamless process we aim for. We're glad to have been able to refund your stay. We regret any frustration you faced over the room odor and room change. We hope one day you might reconsider, and allow us another opportunity to deliver the experience you rightfully anticipated.

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Rebecca, it's wonderful to know that your stay at Hyatt Place Lakeland Center was remarkable! We treasure your positive rating and eagerly anticipate serving you again in near future. Thank you!