In-room safe, desk, laptop workspace, free WiFi

Reviews of Quality Inn Lakeland North

2.5 out of 5
Quality Inn Lakeland North
3260 US Highway 98 N, Lakeland, FL

Reviews

6.4
Rating 10 - Excellent. 211 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 146 out of 1004 reviews" "
Rating 2 - Terrible. 179 out of 1004 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Was adequete for my needs.
Stayed 4 nights in Apr 2024

6/10 Okay

Marcus

Disliked: Property conditions & facilities
The property needs full renovation.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Marcus,We appreciate your feedback and will share it with our team for consideration. Our goal is to continuously enhance our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

Bobby, Port Saint Lucie

Disliked: Property conditions & facilities
To me this property is outdated. Its wasn’t what I expected seeing the pictures on Expedia and then showing up to the hotel. The room was clean but clearly outdated. The tv was improperly mounted on the wall. There was not light switch and no usb ports for electronics. The ceiling had water damage stains in both the bedroom area and in the bathroom. The furniture was all old and dated.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Bobby, We appreciate your feedback and regret to hear that you found the property outdated. We take guest comments seriously and will share your concerns with the appropriate teams for review. We strive to provide comfortable accommodations for all our guests and will look into the areas for improvement mentioned in your review.

10/10 Excellent

Leslieann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Leslieann,We are thrilled to hear that you had a wonderful stay at our hotel! If you ever decide to visit us again, please don't hesitate to contact us directly with any specific requests. We look forward to welcoming you back soon!

4/10 Poor

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was shabby and in need of updating and redecorating. Staff were unhelpful and uncommunicative. On checking in we were told breakfast times but when we went down in the morning we were told there was no breakfast because the kitchen was being renovated. I would not stay in a Quality Inn again
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Joan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the team for further improvements. It is important to us that all guests are provided with accurate information regarding our services. Thank you for bringing this to our attention.

2/10 Terrible

michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the picture up top of page does not match what we pulled up to. the lobby was the only nice part.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello michael,We appreciate your feedback and are glad to hear that you enjoyed our lobby. Your comments will be shared with our team for future improvements. Thank you for choosing to stay with us.

2/10 Terrible

Rahulkumar

Business traveler
Disliked: Cleanliness, property conditions & facilities
unsafe, dirty, noisy, no breakfast, loud.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Rahulkumar,We apologize for your experience and value your feedback. Please reach out to our management team to further discuss your concerns.

2/10 Terrible

Jossue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Jossue, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay. Your satisfaction is important to us, and we would love the opportunity to address any concerns you may have.

6/10 Okay

Henry, Centennial

Traveled with partner
Liked: Staff & service
The room was ok but it felt grimey. No hot breakfast. Sketchy area around the hotel. Tiny TV. Loud creaky beds. Ac/heat was building ran not controlled in room
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Henry, We're sorry to hear about your experience and appreciate your feedback. We strive to improve our services constantly and will address your concerns internally for further evaluation and improvement. Feel free to reach out to our management team with any additional comments or queries.

2/10 Terrible

Charlene

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Advertise Pictures doesn’t match the actual Hotel. Rust in the Bathroom
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Charlene, We appreciate your feedback and regret to hear about your experience. We strive to accurately represent our property through photos but apologize if there was any discrepancy. Your comments on the bathroom will be shared with our team for review. Thank you for bringing this to our attention.

2/10 Terrible

Ja’Dayshia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ja’Dayshia,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us so we can address any concerns you may have.

8/10 Good

Steffon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steffon, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please feel free to reach out to us. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Elvin J

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Elvin J,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Karla,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience! We hope to welcome you back soon for another enjoyable visit.

8/10 Good

Johnny

Liked: Staff & service
Property was nice. Room was nice. The people were great. It was probably SUPER nice in the 90s but it has aged. It was good for the price.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Johnny,We are delighted to hear that you found our property, room, and staff to your liking. Our team works hard to ensure a pleasant experience for all our guests. Your feedback about the aging infrastructure is duly noted as we strive to make improvements continually. Thank you for choosing to stay with us at our hotel.

2/10 Terrible

Lauren M

Stayed 4 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Lauren M, We're sorry to hear that your stay did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.

2/10 Terrible

Rosa

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this property and there was a misrepresentation of the double bed rooms on the website and the reservation confirmation.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Rosa,We apologize for any confusion regarding the room descriptions. Your feedback is valuable and will be shared with the relevant team for review and improvement. Let us know if there is anything else we can assist you with.

8/10 Good

Alexander

Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Alexander, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Samuel, We appreciate you taking the time to share your experience with us! We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities
Happy with the stay. Pool is pretty rooms are clean but dated.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Karen,We're delighted to hear you enjoyed your stay with us and that you found our pool and rooms to your liking. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Feel free to reach out to our management team for any further assistance or feedback.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Close to event. Nothing unique about property.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Juan,We appreciate your feedback and are glad you found our hotel's location convenient for your event. Each guest's experience is valuable to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Older gentlemen at check-in was rude and grumpy. The mattress on both beds was worn out and felt like sleeping directly on springs. The carpet was dirty and stained. There was no hot water the next morning. When I told the gentlemen at the front desk when checking out, his only response was that he had the same complaint from other customers. I guess it was supposed to make me feel better that I was not the only one who had a cold shower. He made no attempt to make things right and did not even offer an apology. This was a Low Quality Inn.
Stayed 1 night in Feb 2024
Response from Manager on Mar 7, 2024
Hello James, We are sorry to hear about the aspects of your stay that did not meet your expectations. Your feedback will be shared with our team for improvement. If you would like to discuss your experience further, please feel free to contact our management team directly. Your insights are valuable to us as we strive to enhance our guests' experiences.

2/10 Terrible

Heather

Traveled with family and small children, Business traveler
Dead roach in bathroom. Hole in bathroom door. Smoke detector broken with wires exposed. Other guests in parking lot area with lawn chairs drinking beer. One came inside & started arguing with the employee that was checking us in & when my husband told him to take care of his issue after we were checked in the guy raised his voice & was rude. The other employee possibly the manager told the employee helping us to finish with us & took the guy arguing away from The desk to talk to him. The overall cleanliness of room was bad. The mattress was dirty with stains. Towels had stains. Shower curtain was stained with mold. Windows had black residue around them. We only stayed 1 night & it was too late to look for another hotel as we were there for a local Soccer tournament our child was playing in & the next morning the game was very early. Horrible & uncomfortable experience all around. Would give 0 stars & do not recommend!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Heather, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Christina

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Very outdated, borderline sketchy. Thank god it was only for one night.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Christina, We value your feedback and will share your comments with our team for further review. Your insights are crucial to our ongoing improvement efforts.

2/10 Terrible

Adasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Adasha, We're sorry to hear you did not completely enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value your input and hope to have the opportunity to make it right for you in the future.

8/10 Good

daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo pasamos 1 noche. Estuvo ok. La muchacha del front desk muy atenta.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello daniela, Agradecemos sus comentarios positivos sobre nuestro personal de recepción. Esperamos que disfrutara de su estadía y que considere regresar para experimentar más de lo que nuestro hotel tiene para ofrecer. ¡Esperamos darle la bienvenida de nuevo en el futuro!

4/10 Poor

Lise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Lise, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We strive to provide excellent service to all our guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk lady big rooms clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 24, 2024
Hello Michael,We appreciate your positive feedback regarding our front desk staff and room cleanliness. We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience, and we hope to welcome you back in the future.

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the positive the mattresses were comfy and the sheets were clean. In the negative side this hotel is very dated. The bath tub is old school with dirty tiles, the toilet is old and chipped, the breakfast is nonexistent. It’s a bag breakfast with an orange, mini muffins, and a juice. Not as pictured in the ad. The parking lot feels sketchy. The
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Ashley, We appreciate your feedback regarding the comfort of our mattresses and cleanliness of the sheets. We regret to hear that the hotel's aesthetic did not meet your expectations. For a modern experience, we recommend reaching out directly to hotel management to address your concerns further.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT VALUE. My room was beautiful and very clean and furnishings and carpets, etc., were in excellent condition! I was very very comfortable. Bed and mattress was very upscale, luxury. Elevator carpet was very dirty and back entrance, side entrance needs some cleaning, paint touchups, carpets replaced or deep cleaned! Employees were very nice. BREAKFAST was disappointing. Coffee with a brown bag take away of 1 orange, 2 small muffins, a small juice. NOT what I expected at all. Should put out even the smallest buffet selections like granola bars, breakfast bars, bowl or fruits, coffee, milk, boxed cereals, pop tarts, etc. LOTS of IDEAS to do an affordable selection of breakfast bits.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Leslie,We appreciate your detailed feedback and are pleased you enjoyed the comfort and condition of your room. Our team strives to maintain our high standards. We'll share your observations about the elevator and entrances with our maintenance team for review. Your input on breakfast will be shared with our management for consideration on enhancing our offerings. Thank you for choosing to stay with us.

8/10 Good

Robert

Liked: Amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Robert,Thank you for staying with us! We're glad to hear that you found our hotel to be a good place to stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Michael, Thank you for taking the time to write a review of your recent stay with us. We appreciate your feedback and apologize for any inconvenience caused. We strive to provide excellent service to all our guests and we will share your comments with our team to improve our offerings. We hope you will consider staying with us again in the future for a more seamless experience.

2/10 Terrible

trica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello trica, We regret to hear that your recent stay did not meet your expectations. We encourage you to please contact our hotel directly with any specific feedback you have, so that we can address any issues and improve our services. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. The room was clean and comfortable. Breakfast was good. A very nice experience.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello John,Thank you for sharing your thoughts on your recent stay. We're thrilled to hear that you found our staff to be friendly, the room to be clean and comfortable, and that you enjoyed our breakfast. We aim to provide all of our guests with a pleasant experience, and we're glad we succeeded with you. We hope to have the opportunity to welcome you back in the future.

8/10 Good

vanessa

Traveled with partner
Liked: Cleanliness, staff & service
It’s was for one night.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello vanessa,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize if there were any inconveniences during your visit. Our team values guest satisfaction and we regret if we fell short of your expectations. We encourage you to reach out to our management team so they can address any concerns you may have.

8/10 Good

Edfort

Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Edfort, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Leundro

Stayed 1 night in Jan 2024
Response from Manager on Feb 13, 2024
Hello Leundro,We are delighted to hear that you had an excellent experience during your stay with us! We are committed to providing exceptional service and we're glad that you enjoyed your time at our hotel. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Terrence

Disliked: Property conditions & facilities
I didn’t like that it was 40 degrees outside and my hot water didn’t work for a shower
Response from Manager on Jan 20, 2024
Hello Terrence,Thank you for sharing your experience with us. Our apologies for any inconvenience caused. We appreciate your feedback and will address this matter with our maintenance team to ensure a more pleasant stay for future guests.

4/10 Poor

Thomas

Traveled with family
Very old not like pictures only breakfast bags
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Thomas,Thank you for sharing your feedback. We appreciate your comments and apologize for any discrepancies between the photos and your experience. We strive to provide accurate representations of our property. We apologize for any inconvenience caused and will work diligently to address this issue and ensure that future guests have a pleasant stay.

2/10 Terrible

Joseph

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Their was no hot water. They want a large deposit at check in witch never ever stayed at a hotel that required a deposit instead of just a card on file. I will personally never stay their agin. Recomed spending the extra 20-30 and geting a better place than this one to stay at for a night or 2
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Joseph, Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of hot water during your stay. Regarding the deposit, it is a standard policy that some hotels implement. We appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, please feel free to reach out to our management directly.

10/10 Excellent

Shantania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Shantania,We're thrilled to learn that you had such a wonderful experience during your stay at our hotel! Your satisfaction is our top priority, and we're glad that we were able to provide you with unsurpassed service. We hope to have the pleasure of welcoming you back again in the future.

4/10 Poor

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dingy and outdated
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Erin, Thank you for taking the time to share your feedback. We strive to create a comfortable and enjoyable experience for all our guests. We appreciate your comments and will take them into consideration as we continue to improve our facilities.

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Rebecca, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly. We value your input and look forward to serving you better in the future.

8/10 Good

Tania

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Tania,Thank you for choosing to stay with us and for rating your experience. We appreciate your feedback and would love to hear more about your stay. Please feel free to reach out to our hotel directly so we can address any specific concerns you may have had. We hope to have another opportunity to welcome you back in the future.

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Joseph, We appreciate you taking the time to leave a rating for our hotel. If you have any specific feedback or concerns about your stay, please don't hesitate to contact us directly. We value each guest's experience and would like the opportunity to address any issues you may have had. We hope to welcome you back in the future for an improved stay.

8/10 Good

Ashley

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Ashley, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Alfonso

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Alfonso, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience so that we can improve in any areas necessary. Please don't hesitate to reach out to us with any feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Rachel, We appreciate you taking the time to provide your rating. We apologize if your experience did not meet your expectations. We encourage you to reach out to us directly with any specific feedback you may have so that we can address any concerns. Your satisfaction is important to us.

2/10 Terrible

Robert

Liked: Cleanliness, staff & service
The breakfast was a joke. The hotel says they have breakfast but they don't.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Robert, Thank you for sharing your feedback with us regarding the breakfast. We apologize if it did not meet your expectations. Your comments will be passed along to the appropriate department for further review. We appreciate your input and take your comments seriously as we continuously strive to improve our services.

6/10 Okay

Sherlyn

Traveled with partner
Liked: Staff & service
They haven’t return our deposit yet.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
Hello Sherlyn, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced regarding your deposit. Please contact our management team directly so that they can assist you with resolving this matter.