Ratings based on 553 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Saratoga county, new York

Accommodations

Posted Oct 13, 2017
The vending machines didn't work and we were not informed that the streets would be closed due to the marathon. The room also smelled like mildew. Staff were very nice and room was very clear.
4 out of 5
Recommended
for Everyone
by A verified traveler from fargo,nd

Posted Sep 28, 2017
~I’ve stayed here 3 times in less than a year,good every time ~Everything is in walking distance and parking right next door. The L line and 🚌 makes it easy to get downtown Chicago 👍
4 out of 5
Recommended
for Everyone
by A verified traveler from Leamington Spa, UK

Good hotel in great location.

Posted Sep 19, 2017
Overall hotel was very good. I had a suite in the Annex and the concierge at reception was a bit surly and didn't say that the room was in the Annex so I spent some time searching for the room which wasn't a great start! However other staff were really good, especially housekeeping. Room was good and safe and fridge were good. They also provided bottled water which was convenient. Great location for Wrigley Field - only 15 minute walk. Lots of decent places to eat nearby as well. All in all would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Perfect location to catch a Cubs game and enjoy the north side !!
Comment from Hotel Management
Sep 18, 2017 by GM, Hotel Management
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen, Scotland, UK

Great location for Wrigley Field for baseball fans

Posted Sep 14, 2017
Excellent facilities and efficient friendly staff. Decor might be a little tired but all equipment in good working order.
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Cloud Florida

Posted Sep 5, 2017
Great place to stay! Close to everything. The rooms are very clean and the breakfast in the mornings is perfect. This is a very safe place to stay and you will feel comfortable here!
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Nice boutique hotel, with a few shortcomings

Posted Aug 30, 2017
Cons: A bit of signage. One asking people to keep their voices down in the hallways. Another, on the DND tag, that asks Housekeeping to make up the room.
Overall this hotel was pleasant. The location is great. A few small issues: noisy hallways were one, as I was awakened each night. Also some electric outlets in my room needed replacement. I told a housekeeper that she could get into my room at 10:30 AM on a Saturday. Came back at 3:30 to find that the room hadn't been made up. Hung out the DND sign for a half hour nap, and by 4 they'd left a note under my door saying that they couldn't clean the room ... even though I'd been out for 5 hours and had mentioned it to the housekeeper on my way out. A simple "Please make up the room" sign on the flip-side of the DND door tag could help solve that.
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for sharing, I would like to personally ensure that there is no doubt that we appreciate your choice in choosing BWHT, and the trust that goes along with this. We will share your constructive comments with our staff to demonstrate the importance of appreciating "every guest, every time". It will also enlighten our team to understand how very important they are with our guests, simply not enough to be a "nice hotel", but an overall "Guest experience". Please know that we strive to consistently achieve this, and in almost all cases do, however, We aren't immune to a slip here and there, and truly appreciate the time you have taken to advise us of such. We hope you will give us an opportunity in the future to show you that we take your comments to heart and have improved to win back your trust.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great place to stay if you want to walk to Wrigley

Posted Aug 22, 2017
I rented a room with two king beds. It was almost perfect with the exception of poor lighting in the living room (no lamps, only a dim ceiling fixture) and some small stains on the sofa. The kitchenette and bathroom were very clean. Huge walkin shower was awesome. Beds were very comfortable. Three TVs. 7 blocks from Wrigley. Will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Charming hotel with front patio.

Posted Aug 7, 2017
Pros: Complimentary breakfast, very comfortable beds, good large tv in room,m great bathroom.
Cons: Fine the way it is.
Location: Very good for "boystown" visits, also a few blocks from Wrigley field.
Very clean and comfortable hotel. Very much updated....I had stayed there over ten years ago. It is great for someone who wants the Lakeview area. Every convenience is nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 3, 2017
Great location - within walking distance of Wrigley Field and numerous restaurants. The suite was spacious. While the breakfast space was small, the hotel was able to provide a nice selection of breakfast items. The only recommendation I would make is that it would be nice if the shower stall had a bench seat. I will definitely come back!
Comment from Hotel Management
Aug 11, 2017 by GM, Hotel Management
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon