Nice, but could be better
Posted Sep 12, 2016
Great concept (especially the Garden of Eden package we selected), but the place is not managed very well. Worn out carpeting, lots of walls and tiles that need patching, bugs in the rooms (found 3 dead spiders inside our in-room pool), etc downgrade this place significantly and takes away from what should be an awesome experience. Our last night at the hotel, we reported a strong smell of smoke. They sent a maintenance worker to our room who smelled it, but said he wasn't sure what he could do. The front desk responded by saying we could either deal with the smell, or go home (with no refund for the night). Ultimately they sent 2 guys to our room who looked miserable and gave us a ton of attitude to install an air purifier, a fan and some air fresheners. It got us through the night, but the overall experience was not what I expected.
Comment from Hotel Management
Sep 14, 2016 by Manager, Hotel Management
Thank you for your feedback. We're glad your overall stay was nice but we agree, there are some things we can tweak to make sure your stay is pleasant from beginning to end. We know how important a good night's rest is. We'll share your feedback with the resort manager.