Nice idea, bad experience
Posted Apr 8, 2017
My wife and I just had a baby and experienced a major death in the family. We planned this trip last minute as our first getaway since our son was born and it was to getaway and regroup. While having adult only fun.
The room was a little dated but nice, the personal in room pool, sauna, and jacuzzi were excellent features. A microwave would have been a great addition as well as a second tv to watch from the oversized jacuzzi. Also another food option would be great as well.
My complaints start with the "love machine", the gentleman was extremely rude and the van had an absolutely atrocious odor. The next thing we experienced was extreme homophobia from some other guests, including slurs in front of staff (who did nothing) and causing us to be extremely uncomfortable. At dinner we were sat at a group table and the other couples would not even speak to us and kept requesting to switch tables, the dining staff did absolutely nothing. This ne
After dinner we were so upset we went to the office to make a complaint and they said "oh we are very LGBT friendly." And that was it. No change even though the homophobic people making slurs at my wife and I were in the room next door making it extremely uncomfortable for us to even leave the room.this never ended the rest of the trip, staff did NOThINg. After my trip I emailed the company only to be told how LGBT friendly they are, no compensation offered for a trip that ruined our spirits and we can't afford to make up. Don't go here.
Comment from Hotel Management
Apr 10, 2017 by Manager, Hotel Management
We're sorry to read that your experience did not match up to the experiences of previous guests from the LGBTQ community. We are looking into the issues you dealt with but do want to reassure you and other guests we are a LGBTQ friendly property and the safety and comfort of our guests come first. We apologize for the inconveniences you dealt with.