Ratings based on 402 Verified Reviews

2.9 out of 5
44% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Paula was awesome & helpful!

Posted Feb 27, 2018
Got here after hours and was still let in and treated great by paula
Comment from Hotel Management
Feb 28, 2018 by Hotel Management, Hotel Management
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Paula. We will be sure to share your compliments with her. Thanks again from all of us at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from dillon colorado

Probably the worst hotel I have ever stayed in

Posted Feb 26, 2018
They overcharder my by 164 dollars they said they would refund the money, but that doesn’t excuse the inconvenience they caused. Couldn’t sleep because there were people fighting in the room next me. They were actually fighting a man and a women. I’m not very pleased with this hotel. The staff is horrible!
Comment from Hotel Management
Feb 28, 2018 by Hotel Management, Hotel Management
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guest in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
It did the trick . Needed a play to stay , moving.
Comment from Hotel Management
Feb 5, 2018 by Hotel Management , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, Hotel Management
3 out of 5
by Dustin

Posted Dec 20, 2017 on Hotels
Comment from Hotel Management
Dec 22, 2017 by Manager, Hotel Management
Dustin, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap Hotel in Convenient ARea

Posted Nov 15, 2017
Pros: Location and price.
Cons: Room cleanliness, especially drawers.
Location: 15 minutes to the mountains, 15 minutes to Denver, close to shops and resturants.
This hotel was exactly as expected. It's an inexpensive long term hotel used by travelers, business folks, and people unable to secure a lease for whatever reason. It could be cleaner (be sure the vacuum out the drawers!), the rooms could be more well maintained (broken outlets, scratched furniture), and it could provide at least a few eating utensils and/or better main office hours so that guests can have instant access to their kitchens. Aside from that, customer service was generally superb. Those assisting with check-in and check-out were very friendly and helpful. The only annoyance was that I received so many emails asking me to review the hotel, while I was there, while I was in transit home, the day after I returned home. Would be nice to be able to enjoy my visit and have a moment to rest before being inundated with this spam.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you liked our location and found us to be a good value in the area. However, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Colorado

Emergency

Posted Nov 10, 2017 on CheapTickets
Rooms or not child-proof. The chairs for the dining room table and stains all over him as well as the carpet. The mattress sheets have blood all over them as in they had bed bugs, I've been moved rooms three times. But I don't have a choice so I have to stay here for another 2 weeks
Comment from Hotel Management
Nov 14, 2017 by Management, Hotel Management
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
3 out of 5
by A verified traveler

Posted Nov 8, 2017 on Orbitz
Lisa saved e day but the rest of the employees are rude
Comment from Hotel Management
Nov 11, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. Although you like the service provided by Lisa, we apologize for the inconvenience you had here. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by Leslie

No customer service

Posted Oct 30, 2017 on Hotels
Room was freezing and heater barely worked. Neighbor held a loud phone conversation for over an hour on the balcony right outside my door...at 3 am! Asked the front desk to handle it and they ignored the request twice. Room was okay, but not great.
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
Leslie, thanks for being our guest. We apologize for the lack of attention towards your needs and the maintenance issue with the HVAC of your room. This is not the level of service we provide, so your feedback is taken seriously and it is discussed with our front desk and engineering team in an effort to improve our service moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Montreal

Nice place but hotel is not great

Posted Oct 25, 2017
Pros: The area where the hotel is, is nice but there are 3 other hotels in the same area that I will use next time.
Cons: Cleanliness of the room is a must and open up the parking spaces so we can fit a car.
The place is nice because is close to restaurants, highway and other places like Walmart and gas stations, but the room was a little disappointing. Room was dirty when I came in, I use to leave the AC on so the room could be at a good temperature when I come back but everyday when I arrived it was OFF. The garbage bags that I left at the door where not picked up for 5 days and there was no garbage bin where I could go to put them myself. Parking spaces are so tight that when parking the minivan 2 times someone parked so close that I could not open the door and had to come in by the other side.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Carlos, thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an overall food stay. That being said, we regret the inconvenience you experienced while here and have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
3 out of 5
by Becki

Not worth the price

Posted Oct 16, 2017 on Hotels
Shabby looking outside and inside . Needs updating
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Becki, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!    Sincerely, Hotel Management