Ratings based on 394 Verified Reviews

2.9 out of 5
44% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap Hotel in Convenient ARea

Posted Nov 15, 2017
Pros: Location and price.
Cons: Room cleanliness, especially drawers.
Location: 15 minutes to the mountains, 15 minutes to Denver, close to shops and resturants.
This hotel was exactly as expected. It's an inexpensive long term hotel used by travelers, business folks, and people unable to secure a lease for whatever reason. It could be cleaner (be sure the vacuum out the drawers!), the rooms could be more well maintained (broken outlets, scratched furniture), and it could provide at least a few eating utensils and/or better main office hours so that guests can have instant access to their kitchens. Aside from that, customer service was generally superb. Those assisting with check-in and check-out were very friendly and helpful. The only annoyance was that I received so many emails asking me to review the hotel, while I was there, while I was in transit home, the day after I returned home. Would be nice to be able to enjoy my visit and have a moment to rest before being inundated with this spam.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you liked our location and found us to be a good value in the area. However, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Montreal

Nice place but hotel is not great

Posted Oct 25, 2017
Pros: The area where the hotel is, is nice but there are 3 other hotels in the same area that I will use next time.
Cons: Cleanliness of the room is a must and open up the parking spaces so we can fit a car.
The place is nice because is close to restaurants, highway and other places like Walmart and gas stations, but the room was a little disappointing. Room was dirty when I came in, I use to leave the AC on so the room could be at a good temperature when I come back but everyday when I arrived it was OFF. The garbage bags that I left at the door where not picked up for 5 days and there was no garbage bin where I could go to put them myself. Parking spaces are so tight that when parking the minivan 2 times someone parked so close that I could not open the door and had to come in by the other side.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Carlos, thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an overall food stay. That being said, we regret the inconvenience you experienced while here and have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
3 out of 5
by Becki

Not worth the price

Posted Oct 16, 2017 on Hotels
Shabby looking outside and inside . Needs updating
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Becki, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!    Sincerely, Hotel Management
1 out of 5
by candice

Wosrt place to stay.

Posted Sep 28, 2017 on Hotels
Horrible from the start. I went to check in the lady didn't know how to work the computer. She had to wait for a manger I assume. I had to go back online resubmit my reservations. I requested a smoking room king bed and the room in the back of the building. Didn't get that. The water pressure was low the toilet didn't flash right the nightstand was broken. Called the lobby told them my concerns they told me to contact Hotels.com so I did. I was told by Hotels.com I was getting my room changed. I waited all day for the extended stay to call me back with a new room they never changed my room. I call the manager asked about the room change she then tells me that she wasn't aware it was to be changed and that if I want a room with my requests she can kick out a guest from the room that has what I want I told her that's rude. The staff very unprofessional the rooms are dirty broken furniture. I'm very upset. I have stayed in other extended stays and this one by far is the most disgusting.
Comment from Hotel Management
Sep 30, 2017 by Manager, Hotel Management
Candice, thank you for taking the time to evaluate your stay. Please accept our sincere apologies for the issues you experienced in your room and for the unsatisfactory response from our staff. We have shared your concerns with the appropriate departments and ensure a revisit of our training procedures. We hope you will consider giving us a second chance so that we can make it up to you. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Sep 22, 2017
Overpriced and dirty. Worst hotel I've stayed at. Wouldn't recommend to anyone.
Comment from Hotel Management
Sep 24, 2017 by Hotel Management, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Sep 20, 2017 on Hotels
Comment from Hotel Management
Sep 22, 2017 by Manager, Hotel Management
We can’t thank you enough for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
4 out of 5
by Bernice

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
Thank you for your nice rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
It was a pleasure having you as our guest at the Extended Stay America. We are glad to know you were impressed with most aspects of our hotel and had a pleasant time with us. We look forward to being of your service again whenever your plan brings you our way! Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible

Posted Sep 7, 2017 on Hotels
This was probably the worst hotel stay I've ever had!!!! I checked in and within 3mins there was no one to be found in the office or on the grounds. The room was a mess, no towels and about a half gallon of water on the bathroom floor. The next morning the manager came to the door to remins us we had ro be out by 11am. When I brought these things to his attention, he told me to come speak to him at his office. Again he was no where to be found. Ive calles 10 times and left a measage everytime.
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
It's never our intention to disappoint our guests. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
3 out of 5
by A verified traveler from lakewood co

Pick another place

Posted Sep 4, 2017
Picture and towel bar fell off the wall. This place needs maintenance. I didnt take any pics because YUK!! Looks ok from outside. Will not be staying here ahain.☹
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Karen, thank you for staying with us. We are sorry for the maintenance issues you experienced in your room. I have shared your feedback with my maintenance team to check and fix it immediately. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager