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Reviews of Fairfield Inn & Suites Denver Southwest/Lakewood

2.5 out of 5
Fairfield Inn & Suites Denver Southwest/Lakewood
3605 S Wadsworth Blvd, Lakewood, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 200 out of 305 reviews" "
Rating 8 - Good. 62 out of 305 reviews" "
Rating 6 - Okay. 24 out of 305 reviews" "
Rating 4 - Poor. 5 out of 305 reviews" "
Rating 2 - Terrible. 14 out of 305 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here
Stayed 1 night in Apr 2024

8/10 Good

Cydney

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Below average for fairfield inn. Very small room Their breakfast was.It was nothing but a continental breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good temporary residence on leisure travel trips
Stayed 1 night in Apr 2024

6/10 Okay

Chandy, Blaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service from Edwin. Made us wait over an hour. Served a lot of customers before us. He gave our reservation away to another party and then said he didn’t want to upgrade us but will. Unprofessional.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Chandy,Thank you for being our guest and sharing your feedback. Our team is usually known to be one of the best and most professional in the business, so we are sorry to hear about your concerns at check-in. We will be sure to review our high standards with the staff to ensure we are always offering our best. We hope that otherwise you enjoyed your stay and will choose us again on future trips to the area.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean rooms and the breakfast was very nice
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Jimmy,Thank you for your perfect rating and for staying at Fairfield Inn & Suites Denver Southwest/Lakewood! It's good to hear you had the clean, peaceful, and comfortable visit we strive to provide to our guests. We look forward to welcoming you back for another relaxing time.Warm regards,Shawn MillerGeneral Manager

8/10 Good

Rhianna

Stayed 4 nights in Apr 2024

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environmental staff was very friendly and helpful. Would have appreciated more communication from front desk around check in time.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Nora,Thank you for choosing Fairfield Inn & Suites Denver Southwest/Lakewood and for sharing your feedback. Our team is usually considered one of the best in the business, so we are sorry to hear the front desk staff may have dropped the ball during check-in. We will be sure to review our high standards to ensure we are always offering our best. We hope you enjoyed your stay otherwise, and we look forward to welcoming you back and impressing you further.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth a return trip
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Joe,Thank you for staying with us and for your feedback. We're glad you had a five-star experience with us and that you'll return. I look forward to welcoming you back soon for another great stay.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Zachry, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel safe its parkings around this ereas
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Jose,Thank you for sharing your feedback! Ensuring our guests' safety and security is our top priority, and we're glad we could deliver an excellent stay for you. We look forward to welcoming you back to Fairfield Inn & Suites Denver Southwest/Lakewood for another comfortable experience!Warm regards,Shawn MillerGeneral Manager

8/10 Good

Cheryl

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Cheryl,Thank you for your recent stay at Fairfield Inn & Suites Denver Southwest/Lakewood. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit. Thank you again for your review.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Perry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Paul, Kalispell

Traveled with family
Liked: Cleanliness, amenities
We had a reservation for two rooms. At check-in, we asked for rooms on the same floor and the best they could do were rooms at the exact opposite ends of the floor. My room was next to the back exit door which people were slamming all night. Also the rooms had no available electric outlets next to the beds and the bathroom doors automatically closed and could not be kept open
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Paul,Thank you for your review. Please know that we do our best to accommodate all guest requests, and we apologize that we were unable to do so in this instance. Your feedback about noise, outlets, and the bathroom doors will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating. Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Omar,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Fairfield Inn & Suites Denver Southwest/Lakewood!Warm regards,Shawn MillerGeneral Manager

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and we had an easy check in and check out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Paul,It was a pleasure hosting you while you were in the area. We're glad our clean rooms and smooth check-in/out process impressed you, and we look forward to seeing you again soon.Warm regards,Shawn MillerGeneral Manager

6/10 Okay

Brent, Lavon

Traveled with partner
Disliked: Staff & service
Room was very cramped for the price. Parking was bad. Staff was rude at times.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Brent,Thank you for taking the time to leave a review. We are disappointed to hear about the unsatisfactory stay you had and any lapse in service received. We will use your feedback to help improve the comfort of guests and also take the time to refresh our team about the importance of delivering only the best in customer service. Thank you again for sharing your concerns.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

L'Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Madelyn

Great stay!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Madelyn,Thank you for choosing Fairfield Inn & Suites Denver Southwest/Lakewood for your recent stay. We're delighted to hear that you had a wonderful experience, and we look forward to welcoming you back for another fantastic stay!Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

AM, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay used for family visiting from out of town..they loved it
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
It was such a pleasure having your family as our guests recently. We are delighted they thoroughly enjoyed staying with us! Thank you for your perfect rating, and we'd be delighted to welcome all of you to Fairfield Inn & Suites Denver Southwest/Lakewood for a great experience anytime!Warm regards,Shawn MillerGeneral Manager

8/10 Good

Huy, Elk Grove

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean walls are thin
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Huy,We always appreciate hearing from our guests, and we're glad our attention to cleanliness impressed you. However, we apologize for any concerns about noise, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Christine

Traveled with partner
Recently renovated, very nice rooms and spaces, clean, good breakfast, very good rates.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Christine,We are glad you took a moment to let us know about your experience staying with us at Fairfield Inn & Suites Denver Southwest/Lakewood. Thank you for highlighting our comfortable accommodations, clean facilities, great value, and tasty breakfast. It was nice to have you as our guest, and until we see you again, safe travels.Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

David

Stayed 3 nights in Mar 2024

10/10 Excellent

Jose Alonzo

Liked: Staff & service, property conditions & facilities
Right on the Main Street close to dining easy access
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Jose,We appreciate you reviewing your stay at Fairfield Inn & Suites Denver Southwest/Lakewood. It's great to read that you loved our convenient location near restaurants. Should your travels bring you back to town, we hope you will depend on us again for your accommodations. Warm regards,Shawn MillerGeneral Manager

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop on a cross-country road trip. The hotel was nice and roomy. Breakfast was excellent-lots of choices!
Stayed 1 night in Mar 2024

10/10 Excellent

carlos

Stayed 2 nights in Mar 2024

10/10 Excellent

Andrea Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really glad we chose this hotel. Very friendly and helpful staff. Daily breakfast and wifi included. Also, they have a complimentary computer to use for printing boarding passes!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area has really improved. The lady at front desk was excellent. The room is my 2nd perfect 5. Only one complaint- the names of Fairfield Marriot......there are three of them. Only 9 miles apart. ONLY. No car but worth it.
Stayed 1 night in Mar 2024

10/10 Excellent

Thiyagarajan, SAN ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin. Friendly staff. Well maintained property, squeaky clean.
Stayed 1 night in Mar 2024
Response from Heather- AGM on Mar 20, 2024
Dear Thiyagarajan,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with he entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather- AGM on Mar 20, 2024
Dear Kristin,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with he entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfield was in a nice neighborhood; the property was very clean, modern and comfortable. Hotel staff was professional and helpful. Breakfast (Sunday) was well-appointed: egg souffle, egg croissant sandwiches, waffles, oatmeal and toppings, yogurt and more. Would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Heather- AGM on Mar 20, 2024
Dear Kirk,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with he entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was great! room was clean
Stayed 2 nights in Mar 2024
Response from Heather- AGM on Mar 14, 2024
Dear Sydney, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Chris, Menasha

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Mar 2024
Response from Shawn M. on Mar 17, 2024
Dear Chris,Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood.We appreciate your feedback, and are delighted you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, clean spacious rooms with a great breakfast. Staff were very welcoming on arrival. Only downside was no cots for the baby.
Stayed 2 nights in Mar 2024
Response from Heather- AGM on Mar 14, 2024
Dear Lisa, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We do not have any rollaway beds but we do have pack n play cribs available to our guests. I sincerely apologize if there was any miscommunication. We look forward to welcoming you back again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Heather - AGM on Mar 14, 2024
Dear Michelle, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

George M

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Great place to stay
Stayed 4 nights in Mar 2024
Response from Heather -AGM on Mar 14, 2024
Dear George, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 4 nights in Feb 2024
Response from Heather- AGM on Mar 14, 2024
Dear Joshua, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon.

8/10 Good

amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was well kept. Lots of parking options and easy check in. Continental breakfast was a plus. TV in rooms and lobby could be updated, not smart tvs. Only had Netflix and prime options. Ice machine on our floor was down our entire stay. Family friendly hotel
Stayed 3 nights in Feb 2024
Response from Heather- AGM on Mar 14, 2024
Dear Amber, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We will take your constructive feedback into the improvement of our hotel and apologize for the inconvenience of the broken ice machine. The ice machine issue has been addressed by our maintenance team. We look forward to welcoming you back again soon.

8/10 Good

Michael, Pueblo

Liked: Cleanliness, staff & service
Gym needs some work. Breakfast was scarce.
Stayed 2 nights in Mar 2024
Response from Heather- AGM on Mar 14, 2024
Dear Michael, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We use your constructive feedback to improve our hotel. We look forward to welcoming you back again soon.

6/10 Okay

Charles, Aurora

Liked: Cleanliness, staff & service
The bathroom door could not stay open, and the desk chair not on wheels stubbed my toe several times on it. Breakfast was sub par for Marriott.
Stayed 2 nights in Feb 2024
Response from Heather- AGM on Mar 14, 2024
Dear Charles, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad to hear you enjoyed your stay, and appreciate you sharing your feedback. We have shared your comments with our team, as we are always striving to improve upon our service. We hope your travels bring you back around our way again soon.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay per usual
Stayed 2 nights in Feb 2024
Response from Heather - AGM on Mar 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Makayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my birthday trip at the hotel, had a really nice view and wonderful staff.
Stayed 4 nights in Feb 2024
Response from Heather- AGM on Mar 14, 2024
Dear Makayla, Thank you for choosing the Fairfield Inn & Suites Denver Southwest/Lakewood. We're so glad you enjoyed your stay with us, and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Kevin Shawn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location several times, and have always felt comfortable. The property has always been clean, the staff always have been friendly. I definitely recommend this place.
Stayed 4 nights in Feb 2024
Response from Heather B - AGM on Feb 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location. The staff was helpful and even remembered by name. I felt safe and the room was comfortable. No complaints!!
Response from Heather B - AGM on Feb 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ronnie, CLIFTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms next to Wadsworth Boulevard, traffic noise is loud
Stayed 2 nights in Feb 2024
Response from Heather B - AGM on Feb 24, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of traffic noise is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Luke

Stayed 1 night in Feb 2024
Response from Heather- AGM on Mar 20, 2024
Dear Luke,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is concerning, and we apologize for the issues you encountered.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Heather B - AGM on Feb 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather - AGM on Feb 9, 2024
Dear Jenny,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Fairfield Inn & Suites Denver Southwest/Lakewood.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.