Ratings based on 946 Verified Reviews

3.4 out of 5
72% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Good price, friendly staff, clean

Posted Dec 11, 2017
Hotel is in decent shape but is need if some small updates and repairs. Staff was excellent to deal with. They has waffles, apples, and muffins for breakfast. Overall it was well worth the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
Hotel was an older facility, but in a decent neighborhood. Room could have been a little cleaner, but was very serviceable! Shower was excellent. Staff was very nice. Breakfast was minimal, but worked.
3 out of 5
by A verified traveler from Lakewood, Ohio

Slamming doors

Posted Nov 15, 2017
I didn't sleep at all due to slamming doors. We were right across from the storage room and staff in and out slamming the door was loud and made my stay very intolerable. Very disappointed.
Comment from Hotel Management
Nov 16, 2017 by Kelli, Hotel Management
Thank you for taking the time to post your review. We are sorry for the difficulties you experienced during your stay and will look into it further. Thank you again for your feedback!
3 out of 5
Recommended
for Families
by A verified traveler from texas

Posted Nov 13, 2017
Pros: The beds were comftable
Cons: Decent breakfast at an earlier hour. 6:30 to 9:30 Os not that good. Many people are up very early to get on the road before 6:30
Location: No coment
No bag to put laundry into, no luggage rack for suitcase.personnel was very polite and helpful. Breakfast , besides making your own waffles was all cold cereal or bread and day old muffins.
Comment from Hotel Management
Nov 16, 2017 by Kelli, Hotel Management
Thank you for taking the time to post your review. We are sorry for any inconveniences you experienced during your stay. Thank you for mentioning our wonderful staff! We will look into the problems you experienced.
3 out of 5
by A verified traveler from new jersey

A place to stsy

Posted Oct 24, 2017
We were visting Cleveland Ohio and needed a place to stay. Just looking for a nice clean room and atmosphere. The people at the desk told us about a nearby place to eat that we could walk to. Turned out to be a good meal and looking out on Lake Erie was nice. As we just needed a place to stay so would to stay it worked out for us.
Comment from Hotel Management
Nov 13, 2017 by Kelli, Hotel Management
Thank you for your review! We are happy you enjoyed our wonderful city!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient parking; staff was friendly and helpful

Posted Oct 16, 2017
Pros: Convenient to the family we were visiting. Staff was friendly and the desk clerk was outstanding. Hotel was about what we expected for the price.
Cons: A VERY LARGE chair was crammed into a corner next to the bed that should be replaced; crumbs visible between chair arm and wall
Location: Some restaurants and gas stations nearby.
Hotel lobby was neat, clean and inviting. Staff was very helpful and friendly. It is an older facility so the room furniture (chairs) should be replaced. There were some pretzel crumbs in the chair but the rest of the room seemed to be clean. The beds were comfortable and clean. It was nice to have a refrigerator (that worked) and a small microwave. Parking was very convenient.
Comment from Hotel Management
Nov 13, 2017 by Kelli, Hotel Management
Thank you for your positive review. We appreciate you mentioning our cleanliness and our wonderful staff! We strive on ensuring all of our guests are happy and comfortable. We look forward to seeing you again!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Do not set your expectations too high.

Posted Oct 2, 2017
Pros: clean and quiet room
Cons: Curb appeal, breakfast, staff
Location: not a bad location to base your stay in Cleveland, like to go to Indians or Browns or RRHOF
This place has absolutely ZERO curb appeal. We almost drove away without going in it was that ugly. Lobby was ok, check in process was ok. Room was clean comfortable and quiet tho, which is really what matters. The free breakfast was an absolute joke. Bottom line, if you're just looking for a place to sleep while doing other things that are not hotel related, it was affordable and in a decent (not a good, just decent) neighborhood, then this should be ok. Just ok.
Comment from Hotel Management
Oct 2, 2017 by Management, Hotel Management
I am glad you enjoyed your room. We are in the process of getting everything updated and fixing the outside. We do hope you will give us another chance.
3 out of 5
by A verified traveler

Posted Sep 28, 2017
Pros: Convenience to luthern hospital
Cons: Cleanliness of bath..dirty wash rag left on shower rod. Dirt all around light switch in bath.
Great guy at front desk..very helpful and courteous
Comment from Hotel Management
Sep 29, 2017 by Management, Hotel Management
I am glad we were convenient for you. I am sorry about the bathroom. We do hope to see you again.
2 out of 5
by A verified traveler

Posted Sep 26, 2017
Pros: nothing
Cons: cleaning, breakfast
Location: few restaurants and bars
the hotel is not clean, smelly, breakfast is basic and if you are not an early riser you can not find anything after 7:30am
Comment from Hotel Management
Sep 27, 2017 by Management, Hotel Management
I am sorry you found our breakfast basic. We offer the normal complimentary items. We are always willing to refill if you let the front desk know something is out. We hope you stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to my destination

Posted Sep 19, 2017
visiting in Lakewood area, close,convient, clean,safe off street parking. Looks better on inside than outside
Comment from Hotel Management
Sep 20, 2017 by Management, Hotel Management
Thank you! We hope you come back.