Turkish bath

Reviews of Grand Durmaz Hotel

4 out of 5
Grand Durmaz Hotel
Kemalpasa Mah.Ataturk Bulvari No:4, Aksaray Fatih, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 104 reviews" "
Rating 8 - Good. 49 out of 104 reviews" "
Rating 6 - Okay. 14 out of 104 reviews" "
Rating 4 - Poor. 10 out of 104 reviews" "
Rating 2 - Terrible. 7 out of 104 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Faiz

Stayed 1 night in Jul 2023
Response from Sales Manager on Aug 31, 2023
Thank you for your rating.

10/10 Excellent

MAJID

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023
Response from Sales Manager on May 24, 2023
Hi Dear Guest ,Thank you very much for your comment.Best Reagrds.

8/10 Good

Temorshah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 7 nights in Jan 2023
Response from Sales Manager on Jan 26, 2023
Hi Dear ,Thank you so much for your comment.We will be happy to welcome you again.Best Regards.

8/10 Good

TAREQ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2022
Response from Sales Manager on Dec 21, 2022
Hi Dear,Thank you so much. We'd like to see you again with us.Best Regards.

4/10 Poor

Ahmad

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
They didn’t give the room which we booked, 3 night we was in the room there was no window same like prison and after 3 days discus with the hotel they change our room, please talk with this hotel manager to be honest with customers and which they booked the room please give them. And don’t disturb them.Regards
Stayed 6 nights in Nov 2022

8/10 Good

Louai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Sep 2022
Response from Sales Manager on Oct 13, 2022
Thank you for your rating.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Overall a pleasant stay
Stayed 7 nights in May 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Not a good experience
It was not a good expierence, had to change room because of smoking smell. Washroom was not up to mark. Breakfast was ok. Will not stay again
Stayed 1 night in Feb 2022

8/10 Good

Nabil

Traveled with family
Liked: Cleanliness, staff & service
I liked the stay. But room temperature was bit cold. Location great
Stayed 2 nights in Jan 2022

8/10 Good

Arjan

Liked: Staff & service
Stayed 5 nights in Dec 2021

8/10 Good

Ghulam mustafa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021

10/10 Excellent

ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the best hotel in istanbul, the staff so pleasure ,
Stayed 6 nights in Dec 2021

10/10 Excellent

Khethiwe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

ALAA ALDEEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To the price it’s we
Stayed 2 nights in Oct 2021

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to this place
Updated very clean prof staff
Stayed 1 night in Sep 2021

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The room was small and the light was dim. When we checked in there was an issue with the water but they fixed it an hour later. The Internet connection was almost non existing.. However, the staff were all nice and welcoming and the hotel is close to the tram station.
Stayed 3 nights in Aug 2021

2/10 Terrible

Ahmed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dirty
Everything is dirty bed sheets, carpet , towels washroom and poor customer service
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
nice location within walking distance of major attractions Staff excellent, couldn't do enough to help the guests breakfast was phenomenal...something for everyone had dinner on a couple of occasions and wasn't disappointed only downside was that the A/C was a bit noisy for small periods of time but this would in no way put off returning to this hotel
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 6 nights in Mar 2019

4/10 Poor

Verified traveler

Disliked: Room comfort
Worst area in Istanbul. AVOID. Aksaray - the area of the hotel - may seem like the perfect area to stay in for tourists - it is anything but.
Stayed 11 nights in Sep 2018

8/10 Good

ioakeim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor breakfast
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistancy is key!!
I think this was my fifth stay at grand durmaz-consistantly awesome! We walked in as the cleaning crew were cleaning our room!! Wow!! What a great job they did! Thanks to the entire grand durmaz team
Stayed 4 nights in Mar 2018
Response from YAVUZ on Mar 22, 2018
Thank you very much . see you next trip . have nice days..

2/10 Terrible

a, istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tertible staff
They are people that dont understand and dont have an experience for hospitality never try this hotel if you are looking for a good experience in istanbul
Stayed 4 nights in Jan 2018
Response from YAVUZ on Mar 1, 2018
thank you , you are very kind!

8/10 Good

Zaher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Frank, Virginia, USA

Liked: Staff & service
Gran Durmaz Hotel
Clean and Comfortable hotel. very close to tramway. located in a very busy area of Lalalli. staff very responsive and nice. Good selection of foods for breakfast. Clean and orderly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Even though from outside it looks like an average accommodation but it is much better than that. Rooms and lobby is very clean. Staff is very helpful and most of them speak good English. Breakfast has adequate choices. Tram station is a couple of hundred yards away. Very easy to get to all of the area attractions via the Tram.

10/10 Excellent

Alexandra, Cernavoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was a great experience. The hotel staff are very welcoming. The hotel was small but very chic.

6/10 Okay

Riham, Canada

Liked: Cleanliness, room comfort
Not as expected
The location is very close to Istanbul's major attractions. However, the neighbourhood is very poor with people selling clothes and bags on the curbs. The breakfast is the same everyday, we stayed for 11 nights and was fed up with the repetition, no fresh juice, one or two types of fresh fruits. My dad got the royal suite, it was vey smelly, the jacoozi had a problem and for their whole stay, it didn't get fixed. One time it rained and the whole room floor was flooded with water.

8/10 Good

LA, Toronto, Ontario

Liked: Cleanliness, property conditions & facilities
Nice hotel, good complimentary breakfast.
The room was nice, bathroom was modern & clean, good access to public transportation. Close to shops & restaurants. Do not use laundry service, they washed all the whites with darks & ruined my white clothes without apology & still made me pay for the service!!

4/10 Poor

Amin, Yanbu

Disliked: Staff & service
Good hotel in bad-bad location
Actual the hotel room is good condition for 4 star hotel, but beds is strong for back and not comfortable while sleeping. I put in my recommendation I need my room for honeymooners but nothing happen, also the people they working are not professional and bad communicate for every thing, once I stayed and other guy by front desk around 5 minutes until an employee finish from his mobile phone call. when I need to ask them for every thing talking not good and like they don't like to talking " Bad Concierge Service". Location was very bad of hotel but is good for tram station is next of door for hotel. Breakfast restaurant was very small and little things by breakfast...

8/10 Good

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abdulla, Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Intresting time with family in this hotel

6/10 Okay

Danielle Thibodeau, Adana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The manager was not very friendly, but the rest of the staff was wonderful. The room was very small for the price. The breakfast was nice and we enjoyed eating out on the balcony. I also thought the price of the food was very good especially what we paid when we ate out on the town. My daughter and I did a Turkish Bath and were very pleased. The maid who cleaned our room was very friendly and did a great job making sure our room was clean. All in all the hotel was alright. It was definitely not one of my favorite mainly due to how unfriendly the manager was.

8/10 Good

Ayman, baghdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for businesd
The hotel location in very good place and near to main road and city centre. Whom looking for stay in trade nearby in Istanbul, I advice to book in this hotel

2/10 Terrible

Xiao, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely messed up our trip
Stayed 5 nights, didn't get a single night of good sleep. Was in a bad mood all week and didn't have a good time in Istanbul at all in consequence. Jackhammering all day makes the entire building shake. And the sound resonates loudly in every room of the concrete building. Even high tech-ish solutions like a pink noise generator at high volume in earplugs can't block the noise out. There's no way of getting any sleep here. They also repeatedly lied to us saying the demolition will stop the next day and without fail, start hammering away next morning. The hotel manager is also just a Grand Bazaar pusher in suit and have no trouble throwing all honor out the window and saying anything to keep your money. Refused to let us cancel the reservation so we can get a good night's sleep somewhere else. Horrible attitude and swears in Turkish which talking to clients. Intense cigarette smells all day long. They don't enforce non smoking rooms either. It's somehow also common practice in Istanbul for hotels to use violently HDR'ed pictures and CGIs in the advertising so you have no idea what you actually get. It's also in a messy part of town so you have to be in full combat mode the moment you leave the front doors.

4/10 Poor

Verified traveler

Disliked: Room comfort
Decent hotel, but awful area.
I read a lot of reviews about the hotel's 'great condition,' and I am left incredibly confused. The hotel was 2 miles from the main tourist hotspot of Sultanahmet, roughly a 45 minute walk or a 30 minute ride in a cab (the traffic is so bad, a 2 mile journey takes this long). The hotel was decent enough and the room was modern enough, but the area that it was in was so incredibly sketchy and I did not feel safe. I was the only non-turk in the area. I would receive glares every time I walked outside the hotel, it wasn't good! The room was ok, with modern enough fixtures, but the bed was like a wooden plank and the A/C didn't work. This led to me waking up at several times throughout the night, literally dripping with sweat and having to change the bed sheets. The bed did not come with any kind of top sheet/duvet/comforter, purely because it was so hot that one wasn't needed. The purpose of my visit was business and tourism, and this hotel would be recommended for neither.

8/10 Good

Philip C, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and modern hotel
We stayed in mid-June and found the hotel to be very modern and new. Good breakfast on the top floor with a balcony area overlooking the local skyline. Complimentary water was a nice touch as Istanbul gets very hot in summer. We also found the staff to be very helpful and friendly. The location was very convenient - less than one minute from Aksaray Tram Station and a few stops to most of the places you want to go to as a tourist: Sultanahmet for the Blue Mosque, Beyazit for the Grand Bazaar and Eminonu for the local ferries to the Asian side, Princes' Islands and Bosphorus cruise. It is also close to the metro station for the direct line to Ataturk Airport.

8/10 Good

Rodrigo, Connecticut, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very comfortable. Not luxurious, but nice decoration, clean and new. Bathroom is very spacious and functional. Essentially impeccable in these basic senses. Neighborhood not very quaint, but just few steps away from the metro that takes you everywhere you'll need to go. Staff very nice, EXCEPT FOR THE MAN who seem to be the manager at the reception area. Got a sense he tried to allow us to check in early, perhaps pushing us a cheaper room than the one I paid for. When we asked if they were the same rooms, he was not being clear. Also did not help us make a phone call from the reception desk to try make a reservation at a restaurant. He said we should do ourselves in our room. And I asked if we would be charged for making such a LOCAL phone call, he said we would probably be charged 2 dollars, which is not a big amount of course, but is still outrageous.

8/10 Good

Kevin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you get a good price
Great location near tram and nice restaurants. Away from the tourists but close enough to the Grand Bazaar and Blue Mosque.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in wonderful location.
Hotel is centrally located and beautifully appointed.

8/10 Good

Itzik, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean hotel
Very nice and helpful stuff. Location is not the best in Istanbul, but within 20 minutes you can get anywhere.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
All around good - mattress too firm however
Good location- right near to the tram. Not easy location for taxi to get to if taxi is trying to avoid traffic and avoid a circling of main roads just to get to the front of the hotel. Taxi had to drop us off at connecting main road, and we had to walk down maybe a block to get to hotel. Good service; Modern room which was maintained well and kept clean. One thing, however, mattress was way too firm.

6/10 Okay

daz, uk

Liked: Property conditions & facilities
Good location, but would expect more for the money
I would recommend this hotel only due to its location otherwise i was not particulary impressed with the hotel or its service compared to price.

10/10 Excellent

Majed, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable for couples
Very friendly staff,if you want shopping you are their ,our flight was late front desk manager offered free turkish bath.

2/10 Terrible

Abdul Mukhtar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bij aankomst geen welkomstgevoel, er wordt een formulier op de tafel gegooid en geroepen dat we het moeten tekenen. Kamer bleek niet schoon te zijn, tevens was kamer kleiner dan de beschrijving. Veel stof in de kamer, ramen zagen er erg vuil en vettig uit. Tegels van de badkamer zaten onder de spetters van tandpasta of wat dan ook. Beide gemeld bij de receptie, waarna een medewerker (man van /- 50 jaar oud) direct in de verdediging schiet en aangeeft dat de kamer schoon is. Gevraagd of hij een andere taal spreekt dan Engels, gaf aan “only English”. Echter staat in de omschrijving van het hotel dat er Engels, Duits, Spaans, Russisch wordt gesproken. Klopt dus voor geen meter. Enkele dagen later troffen we dezelfde medewerker, Russisch sprekend met iemand aan. Niet te geloven dat hiervoor hierover gelogen is. Een zeer onprettige man, respectloos en totaal niet service-gericht. Schreeuwt continu tegen klanten, roept dan “go to another hotel”. In 12 dagen tijd is 3 keer het beddengoed verwisseld. Zogenaamd schone handdoeken echter met een vieze geur. In de omschrijving van het hotel staat dagelijks schoonmaak, echter is er geen enkele dag schoongemaakt m.u.v. het verwisselen van het beddengoed drie keer. Water in de badkamer wordt pas na een kwartier warm. Zeer gehorige kamer en zeer slechte WiFi verbinding. 1400 euro weggegooid geld, slechtste hotel wat er bestaat met de slechtste service. Is de absoluut de 4 sterren niet waard.
Stayed 12 nights in Sep 2022
Response from Sales Manager on Sep 22, 2022
Dear Sir,Thank you for your feedback.We will work to improve processes.Have a nice day.Regards,

10/10 Excellent

Karim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022