Lobby sitting area

Reviews of Oran Hotel

4 out of 5
Oran Hotel
Harikzadeler Sk No:32, Laleli, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 96 reviews" "
Rating 8 - Good. 29 out of 96 reviews" "
Rating 6 - Okay. 15 out of 96 reviews" "
Rating 4 - Poor. 8 out of 96 reviews" "
Rating 2 - Terrible. 12 out of 96 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Belharet

Stayed 3 nights in May 2023

10/10 Excellent

Fadi

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Sep 2022

8/10 Good

BADR EDDINE

Stayed 2 nights in Jun 2022

10/10 Excellent

ademola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's fantastic
Stayed 4 nights in Apr 2022
Response from Gökmen KARAKAYA on May 9, 2022
Thank you so much hope to see you again as soon as possible. Best Regards,

6/10 Okay

Mohammad

Traveled with family
Liked: Property conditions & facilities
The room was too small, there was bad smell in the corridor and the toilet was uncomfortable
Stayed 2 nights in Jul 2021
Response from Gökmen KARAKAYA on Aug 17, 2021
Dear Guest; Thank you so much for your feedback.We are sorry that you felt uncomfortable at our hotel. Also we are so suprised that there was bad smell and the toilet was uncomfortable. We just renovated the hotel everything is new and we havent got any complaining about it before. Anyway thank you again for your feed back it helps us to know about it to not to have the same problem again hope to see you again. Best Regards

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
The are not respect there guest And no recomment this hotel at all Dont stay in this hotel
Stayed 2 nights in Feb 2020
Response from Gökmen KARAKAYA on Apr 2, 2020
Dear Guest; Thank you for your kind interest to Oran Hotel First of all, we wish you to accept our sincere apologies for the communication problem that does not reflect our service standards. The issue will be carefully examined by our management team and necessary measures will be taken to prevent repetition. Best Regards

8/10 Good

Muawiya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Oran hotel team on Dec 29, 2019
Dear Muawiya, Thank you for choosing Oran Hotel İstanbul for your stay. We appreciate your comments about our hotel. We hope to welcome you again soon. Best regards,

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Gökmen KARAKAYA on Dec 16, 2019
Dear Guest; Thank you for choosing us for your accomadation hope to see you again at our hotel. Best Regards Gökmen KARAKAYA Front Office Supervisor

10/10 Excellent

Fathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, quite and near to metro and tram way stations in addition to this it is in very good location lalali where every thing is available. The staff is very good
Stayed 10 nights in Jul 2019
Response from General Manager Bertuğ Arif KORULAR on Aug 18, 2019
Dear Guest, First of all, we would like to thank you for choosing Oran Hotel Istanbul. All our employees are trying to give you the best service with a smiling face and the fact that this effort is noticed by you makes us happy.

10/10 Excellent

Sief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Bertuğ Arif KORULAR - General Manager on Jun 17, 2019
Dear Sief, First of all I would like to thank you for choosing the Oran Hotel Istanbul for your accommodation needs during your visit to Istanbul. I would like you to know that as the Oran Hotel Istanbul, our first aim is to provide maximum guest satisfaction and for all of you to leave our hotel happy and thank you very much for your comments. We are looking forward to welcoming you again at the Oran Hotel Istanbul during your next visit to Istanbul and rest assure that we will do our utmost to make your stay the most comfortable and enjoyable one.

8/10 Good

Verified traveler

Liked: Cleanliness
We accidently double booked the same hotel, they would not refund due to cancellation policy. And when we requested a 5pm check out they also refused even though we paid for an extra room for 3 nights which we did not use :( . Also they put one bath towel for a 3 person booking
Stayed 3 nights in May 2019
Response from Gökmen KARAKAYA on May 13, 2019
Dear Guest; First of all thank you for your kind interest to Oran Hotel. İt was our pleasure to host you at Oran Hotel.As you know your reservation has been made as a non refundable meand it was not belong to us to cancel the reservation whic you made by mistake.Also regarding to your late c/out request as you know its 12:00 o clock for c out and if we do not have enough room unfurtunatelly we cant give late c/out also its not about to pay or not if we had we could give even free late c/out untill 5 pm. For the towels we are really so sorry that you had such a simple problem thanks for your understanding and hope to host you at Oran Hotel again. Gökmen KARAKAYA Front Office Supervisor

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice an worth it
The hotel is close approximately to all important and attractive places i wanted to visit. They had very nice staff and service
Stayed 6 nights in Dec 2018
Response from Oran Hotel Team on Jan 5, 2019
Dear valued guest, Thank you for choosing Oran Hotel for your stay. We appreciate your good comments about our staff and service. We hope to welcome you again soon. Kind regards, Oran Hotel Team

8/10 Good

wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from ORAN HOTEL TEAM, on Dec 25, 2018
Dear our valuable Guest, We had a great pleasure to welcome you at our hotel. Thank you for taking your timeto write review. We hope to see you soon again. Best regards,

2/10 Terrible

Jacqueline, istanbul,

Disliked: Staff & service, property conditions & facilities
Staff never picked me up from airport has agreed through Expedia and also double confirmed with me by email my flight time arrival and so on . After feeling stranded I was helped by airport staff to get a private car to airport . When ask manager at arrival he looked at the sticky note regarding my name and pick up but then say I can it here but I don’t know y they didn’t pick you up . I will let you know he saw me every day and said not a words , we would say And short chit chat but he never mentioned. 2ndly bath was more like a washtub not a full-size bathtub however shower was good fantastic pressure and perfect hot water gage as desired. I needed to change location closer to my hospital I was going to have op in But the refuse to refund me two nights I wouldn’t be there. I was also charged for an expired sprite date the 5/7/2018 that I left the full can there for evidence after a sip of the drink was how I enquirer after its date . I was still charge they say because I opened it . Charg was 6 times the cost for a can elsewhere
Stayed 5 nights in Dec 2018
Response from ORAN HOTEL TEAM, on Dec 18, 2018
Dear Mrs. Jacqueline, Thank for staying with us. We are very sorry that your stay did not meet your expectations. Your comments will be considered properly. Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review of hotel oran
I stsayed 5 days in this hotel. They have a travel agency on ground floor. They have 2 restaurants. They have a sauna but it wasn't working they we repairing it. They have a swimming pool to. They give you slippers. They don't have an iron to lend guests. I like their breakfast it's on the top floor. The front desk people speak good english. I will stay here again highly recommended
Stayed 5 nights in Oct 2018
Response from ORAN HOTEL TEAM, on Nov 15, 2018
Dear Daniel, thank you for sharing your experience at Oran Hotel. We work hard to make our guests happy and appreciate your feedback. We are looking forward to welcoming you again soon. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Lovely, polite and helpful staff. They made us feel very welcome and helped with directions, they also resolved any problems we had. Ridvan and co were excellent in helping and very friendly. Staff take pride in their work. Will recommend this hotel to family and friends. Thank you for your services from Asima and Maddi
Stayed 4 nights in Oct 2018
Response from ORAN HOTEL TEAM, on Oct 23, 2018
Dear guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We hope to welcome you again. Kind regrads, Your Hotel Team,

10/10 Excellent

Zinah, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ferhat on Oct 3, 2018
Thank You For your nice review. Kind regards,

8/10 Good

Maab

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2018
Response from ORAN HOTEL TEAM, on Jun 27, 2018
Dear Guest, Thank you for staying with us and taking time to get in touch with us to share your experience in Oran Hotel. We appreciate all comments made by our valued guests to achieve the highest standards.We hope to welcome you soon. Best regards,

6/10 Okay

VJ

Liked: Property conditions & facilities, room comfort
Good location - Room for improvement
Room was comfortable and clean when we checked in. Housekeeping on the remainder of the time was very poor. Bathroom was not cleaned properly. Tea and coffee sachets not replaced daily.
Response from Oran Hotel Guest Relations on Apr 10, 2018
Dear guest, Thank you for staying with us and sharing your recent experience in Oran Hotel Istanbul. I have just taken your notes and evaluate them with related departments. We are looking forward to welcoming you in our hotel and have the opportunity to make you happy during your star. Best regards,

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
It was good stay. Location also very nice. Breakfast v good
Stayed 6 nights in Mar 2018
Response from Ferhat on Mar 20, 2018
Dear Mr Adeel, On Behalf of the ORAN HOTEL Team I want to say Thank you for choosing our hotel for your acommodation in Istanbul. We will be poud to see you again at ORAN HOTEL. Kind regards, Ferhat ARGİN Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
nice
Stayed 4 nights in Dec 2017
Response from zeynep ORAN on Jan 30, 2018
Dear guest, thank you very much for your reviews.I am happy to know that you are satisfied with our services. We are looking forward to welcoming you in our hotel soon. Kind regards, Z.ORAN / Sales Manager

8/10 Good

Ghassan , beirut - Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is comfortable in location fir our buisness
I have been staying in this hotel for more than 4 years and this year I felt they have better hotel Managment
Stayed 5 nights in Oct 2017
Response from zeynep ORAN on Nov 9, 2017
Dear Mr. Ghassam, thank you for staying with us again and taking time to get in touch with us to share your recent experience in Oran Hotel. We work hard to make our guests happy and appreciate your feedback. We hope to welcome you soon. Best regards, Z.ORAN Sales Manager

10/10 Excellent

Jeff, Newark, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, walkable neighborhood
This lovely little boutique hotel is about 3 blocks off a main thoroughfare. Just far enough to be insulated from the noise yet close enough to walk. It's up a small hill but the climb isn't strenuous. The hotel is more European than American. That is, the rooms and public spaces are compact.
Response from zeynep ORAN on Jan 25, 2017
Dear Jeff, thank you for staying with us and taking the time to get in touch with us to share your recent experience in Oran Hotel. I am happy that you loved our hotel and service. We are looking forward to welcoming you in the near future. Best regards, Z. Oran/ Sales Manager

10/10 Excellent

Tatiana, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the place
I loved the place cause the personnel are very nice, they would always help you with a lovely smile and they are very polite. The rooms are clean and large. It is next to the laleli metro station and tramway.
Response from Onur GÜLERCE on Dec 11, 2016
Dear Hotel Guest, We had a great pleasure to welcome you at our hotel. Thank you for taking your time to write review. We hope to see you as soon as possible. Best regards

10/10 Excellent

Mike, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Best location within walking distance of metro and light rail , great breakfast
Response from Oran Hotel Team on Feb 29, 2016
Dear Mr.Mike, we had a great pleasure to welcome you at our hotel. Thank you for taking your time to write review. Hope to see you as soon as possible. Best regards,

6/10 Okay

faraaz, bahrain

Liked: Cleanliness, property conditions & facilities, room comfort
value for money
Location is gud..all the main attractions r very near.. metro n tram station is near...hotel staf is helpful specially counter staff.rooms r too small as compared wid the pics they have given... Family hotel...

2/10 Terrible

Yuriy, Chicago

Liked: Room comfort
Disliked: Staff & service
Terrible stay
Please avoid this hotel!!! If you have complain ,no one help you there, you on your own even if something missing from your room!

8/10 Good

Khalid, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Nice stay. I liked the neighborhood and the people working in the hotel. They are cooperative. However, following need to be reconsidered: - Weak internet connectivity - self ironing are not avaliable - breakfast variaties need to be reconsidered

4/10 Poor

carol, ames iowa

Disliked: Staff & service, property conditions & facilities, room comfort
Not four star hotel as your company posted
Room is tiny staff were not to friendly I have no good experience staying this hotel

10/10 Excellent

sodnomdash, Mongolia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and good breakfast
It was very good . Location service and breakfast is good .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and.good breakfast
It was very Good to stay . Hotels service , breakfast and conditions .

10/10 Excellent

Ghassan, beirut,lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back again
It is nice hotel I like the quick service and courtesy they have
Response from zeynepp oran on Jan 3, 2015
DEAR GHASSAN, THANK YOU VERY MUCH FOR TAKING YOUR TIME TO LEAVE YOUR NICE COMMENT ABOUT YOUR ACCOMODATION İN OUR HOTEL. BEST REGARDS,

2/10 Terrible

customer, customer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
all service
not good service,not good internet..

8/10 Good

Mark, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Sultanahmet
Booked this as a price/quality 4* hotel. The hotel is good, the breakfast was alot of choice and for this price fine. Rooms were clean, good beds. Tram 5 min walk and cheap to get around. Some other hotels are around this one with some bars. Its not a real luxury hotel in my opinion as ive stayed in a lot of 4/5* quality hotels. But for this price with friends its good. Wouldnt book this as a romantic hotel, but it all depends on your budget.

4/10 Poor

Antonio, Houston

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A 2 star pretending to be a 4 star
Phone in room did not work. Went downstairs to the lobby to be told that they don't have a iron and ironing board at night. That I will have to wait until 9am so they can borrow one from an establishment nearby (really!) Great buffet breakfast, however the 8 floor view of Istanbul was not very unflattering. The TV in the room was placed in a most horrible location so that it could not be swiveled and could only be watched from the sofa and not from on the bed. I got a deal at $55 on Expedia, so it was worth it for me. Anything more would have been an atrocity.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
found that the staff in reception not cooprative & flixable . /location of the hotel is poor as crowded not good for medile east nd gulf families enviroment

4/10 Poor

Disappointed Guest

Disliked: Cleanliness, staff & service, room comfort
Stay away from this hotel
I am very disappointed with the services and professionalism of hotel staff. After I checked in, I used the phone to make an international phone call and they charged me 10 times more than the actual cost. They state, there is free Wi-Fi in the hotel, but actually it works intermittently in the lobby only. The Wi-Fi signal in the room was not available so I requested a new room. The signal was available only in one corner of the room. Of course, the bed was not in that corner so using internet was very inconvenient. I spoke with the receptionists about this several times but they were not interested in resolving the issue. The sheets were changed only once in six days, and floor was not vacuumed at all. The garbage cans were emptied daily. Although the towels were replaced daily, they were not clean. I noticed many stains on the towels, and they did not smell fresh for a hotel with four stars. The night before my departure I asked them to arrange for a taxi and asked for the price. It was reasonable. Tomorrow, after I put my bags in the car, the hotel receptionist told me that the cost is double. I refused to pay more because I have been told a night before that the price is lower. All in all, unprofessional staff, dirty rooms and towels, and lack of Wi-Fi are major characteristics of this hotel. For the money they charge, you can get much better service elsewhere. Spend your money wisely and stay away from this hotel.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

10/10 Excellent

Lida, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back there again soon
Location perfect for shopping local and close to Grand Bazar. Very helpful staff and speaking english , very very friendly and nice people. Very clean room with Safe and TV and comfortable beds and we could control the AC in our room . Good breakfast .
Response from zeynepp oran on Jun 6, 2015
dear Lida , thank you very much for your nice comments . we are tryıng to serve best service to our guest. we hope to see you again in our hotel. best regards,

6/10 Okay

Tony, England

Liked: Cleanliness, property conditions & facilities, room comfort
Why charge in euros?
The hotel is reasonably comfortable but is in an area of Istanbul where you need to love shopping rather than the history of the city. The hotel promised a sea view but instead I was just looking at buildings from my window even though I was on the seventh floor. I also asked for a double bed but was given 2 singles so the hotel didn't seem to take any notice of your preferences. The strangest thing though was why was everything priced in euros when you have Turkish Lira to use? Maybe so that they can make more money from you?

10/10 Excellent

Latifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verrassend goed. Speciale dank aan dhr Galip voor zijn hartelijke ontvangst en het aanbieden van zijn hulp Het hotel bevind zich vlakbij de Metro en vlakbij alle bezienswaardigheden. Goed ontbijt en goed housekeeping. Bij problemen bellen naar de receptie er komt gelijk iemand naar de kamer
Stayed 7 nights in Oct 2023

6/10 Okay

Josef

Traveled with partner
Liked: Staff & service, property conditions & facilities
Bed was too hard to lie upon and too small (for 2 people). Breakfast was okay. Breakfast room was nice with its view over the city to the sea. The staff was willing and very helpful, both with information to pulic travel and organizign us the second transfer (back to the airport). The hotel is situated very close to the city centre. You can go by feet to reach a lot of the interesting places.
Stayed 5 nights in Oct 2023

2/10 Terrible

IBTISSEME, montreal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
C'était dégueulasse, la femme de chbre ne passait jamais biens que je lui ai remis un gros pourboire , bcp de bruits autour de la chbre , les lits sont minuscules

10/10 Excellent

Yacine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Super propre rapport qualité prix imbattable
Stayed 7 nights in Jun 2022
Response from Oran Hotel Team on Jun 13, 2022
Dear Mr. Yacine, Thank you for your feedback, we look forward to serving and welcoming you again soon. Kind regards,

6/10 Okay

Sabrine

Liked: Room comfort
Stayed 5 nights in May 2022
Response from Gökmen KARAKAYA on May 31, 2022
Dear Sabrine; Thank you for staying at Oran Hotel.Hope to see you again to give a much better service for you. Best Regards,

8/10 Good

Jessica, Sirault

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situation vraiment optimale , au centre de toutes les choses a voir . A deux pas du metro qui vous emmène partout , mais tout est aussi facilement accessible a pied . Personnel serviable , sympathique . Un peu déçu néanmoins car le bar de l hotel est inaccessible, hors service . On ne peut pas y prendre un verre un soir après une longue journee de visite . Il n y a pas de carte et le bar est vide . Obligé de sortir prendre un verre a l exterieur . Les chambres sont propres , la salle de bain aussi . Le linge est propre et est changé quotidiennement. Le petit déjeuner est relativement varié , mais gros point négatif sur les "jus de fruits" qui sont de vulgaires boissons chimiques horriblement sucrées et même pas fraîches. Pas un seul croissant ou petit pain au chocolat non plus . Dommage .
Stayed 4 nights in Mar 2022
Response from Gökmen KARAKAYA on Apr 2, 2022
Dear Jessica; Thank you for choosing Oran hotel and for your good comments. Hope to see you again here thanks. Best regards, Gökmen KARAKAYA Front Office Supervisor

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le petit déjeuner à revoir à par ça il es bien personnes tooop galip si vous avez besoin de quelques j'ose il vous aidera
Stayed 3 nights in Dec 2021
Response from Oran hotel team on Jan 10, 2022
Dear Mr. Mehdi, Thank you very much for your kind comments about our hotel and staff. We are happy to know that you have satisfied your accomodation. Hope to welcome you again soon. Best regards

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coool avec le réceptionniste GALIP
Stayed 1 night in Dec 2021
Response from Oran hotel team, on Jan 5, 2022
Dear Mr. Mehdi, Thank you very much for your score. We are very happy to see that you have enjoyed your stay at Oran hotel Istanbul. We hope to welcome you again soon. Best regards,