Ratings based on 180 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Magnificent view

Posted Mar 19, 2017
I love to stay in this hotel again. That's relaxing!
Comment from Hotel Management
Apr 10, 2017 by Remko, Hotel Management
Dear venus, Thank you for staying with us and I am delighted that you had an exceptional holiday with us. It would be our pleasure to welcome you once again for your next visit to Samui. With kind regards, Remko Kroesen General Manager
2 out of 5
by A verified traveler

Don't trust the pictures

Posted Mar 8, 2017
Pros: Privacy
Cons: Staff
Location: The beach was private and close
Rooms are nice. The pools are nice. My big issue is that you cannot trust the views you pay for are what you are going to get. We paid for full ocean view and only had a partial ocean view at best. Even when they switched our room (the next day BTW) our view was still poor. We could only see the ocean if we were at a certain angle on our balcony or shower. The spa is great. The beach is nice.
Comment from Hotel Management
Apr 3, 2017 by Remko Kroesen, Hotel Management
Dear Traveler, Thank you for choosing Banyan Tree Samui for your recent holiday. I am delighted that you found the design of your pool villa to be wonderful, our spa services to be great and that you enjoyed the close proximity and relaxing setting of our the beach. I regret to read that you felt that the view from your villa did not match with your expectations. We aim to communicate realistic views with the photos shown on our brand website. For our Partial Ocean View Pool Villa and Ocean View Pool Villa types, we have showcased the various vantage points for the villas in each category as the villas are located in differing areas of the resort and situated at various angles. Some feature more direct views of our private bay, some feature more expansive views of our headland stretching out to the Gulf of Thailand and still others feature southwardly views of Lamai. I hope this shall not deter you from considering our property once again for your future travels to Samui. Thank you once again for your stay. It would be our pleasure to welcome you back and to ensure your satisfaction with your selected villa and all aspects of your holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Exceptional service standard

Posted Jan 30, 2017
Expedia badges the hotel as 'VIP'. It definitely is. Nothing was impossible to organise or too much trouble. Staff polite, friendly and ready to engage. Every attention to detail given. Definitely a well managed hotel in a superb location.
Comment from Hotel Management
Feb 24, 2017 by Remko, Hotel Management
Dear Margaret, Greetings from Banyan Tree Samui, your escape to tropical splendor! Thank you for making our resort your holiday destination and for sharing your experience. I am pleased to read that our level of service exceeded your expectations and created a relaxing, memorable stay. We strive to deliver service excellence at every opportunity and it is great that you felt our personal touch as well as our attentiveness to detail and guest-specific needs. Margaret, thank you once again for making Banyan Tree Samui your preferred destination. It would be a delight to welcome you back in the future to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Dec 29, 2016 on Orbitz
Pros: Hotel staff and rooms Tik was the best, we liked her a lot.
Cons: Boat trip was good but the beach we had been, I didn't like Was that one the best?we had been there to find a better and cleaner water....
WE really like Banyan Tree Resorts, WE had been to Mayakoba also. But the sea, WE didn't like that much.
Comment from Hotel Management
Apr 20, 2017 by Remko Kroesen, Hotel Management
Dear Valued Guest, Thank you for your stay at Banyan Tree Samui. It is a pleasure to read that you had a relaxing holiday and that both our team and your pool villa exceeded your expectations. I am glad that you enjoyed your private marine excursion with our Guest Experience Agent, Tik. Unfortunately, during the period of your stay in late December 2016, the island had experienced a period of inclement weather. As a result, debris typically washes ashore and the clarity as well as the cleanliness of the water is not ideal. I regret to read that the experience did not meet your expectations and I hope this did not detract from the overall comfort of your stay. I have passed your constructive feedback on to our Recreation team for their acknowledgement and to reassess the destination you visited in order to improve the experience for future guests. Thank you for continuing to choose our brand for your travels. It would be our pleasure to welcome you back under better weather conditions and to provide the marine excursion you were seeking. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very accommodating and nice resort

Posted Dec 15, 2016
The resort is one of the best at Koh Samui. It's secluded and staff are helpful and friendly. The room was clean, the only negative I would say is the bed sheets used - they only use a flat sheet for the mattress instead of fitted then flat to cover between you and the duvet. The shower stall also had a weird smell, otherwise it was a great place to stay. Mario was our host, he let us check in early and check out late which was so helpful because we had a late flight back home. He also arranged for buggy and taxi to the airport without us asking. Excellent service! Thank you Mario!
Comment from Hotel Management
Dec 30, 2016 by remko.kroesen@banyantree.com, Hotel Management
Dear judy, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort for your recent and for taking the time to extend your comments. I am delighted that you found the comfort and privacy of your villa to be excellent and that the space provided an ideal location to enjoy a relaxing and rejuvenating holiday. I regret to read of the minor drawbacks you found in your villa and I have already shared this with our Housekeeping team for their review and appropriate action. I trust from your overall review that these minor issues did not detract from the overall comfort of your stay. I have already passed along your comments to your Villa Host, Mario, as well as our entire team for added motivation to continue delivering the highest standards of service which is a trademark of our brand. It is an absolute pleasure to learn that the level of service provided to you during your stay is what stood out the most among the various highlights you mentioned. judy, thank you once again for staying with us. It would be our sincere pleasure to welcome you back and to be of service to you once again. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from perth, WA

5 star all the way

Posted Nov 1, 2016 on Wotif
Pros: The super relaxed atmosphere
Location: There's plenty to do with the hotel offering a selection of Watersport activities available at their private beach.
This hotel was AMAZING! The staff were always so willing to assist in anyways they could without hesitation. The villa was always spotless, comfortable and have been well designed to take advantage of the beautiful views.
Comment from Hotel Management
Nov 10, 2016 by Remko Kroesen, Hotel Management
Dear Anna, Thank you for choosing Banyan Tree Samui for your recent holiday on Samui. I am delighted to read that you had a wonderful retreat to paradise and that you found our setting to be tranquil and relaxing. From the variety of complimentary marine activities on offer at our private beach to the outstanding service provided by our team to the design of your villa and the attentive care provided by our Villa Attendants; it is fantastic that all combined to create a memorable stay at our Sanctuary for the Senses! Anna, thank you once again for your stay with us. It would be our sincere pleasure to welcome you once again for your future holiday and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Villas, Disappointing Grounds

Posted Oct 31, 2016
Pros: Villa interior and infinity pool.
Cons: Maintenance, landscaping and gardening leaves much to be desired.
The villas are wonderfully appointed and well laid out. You'll love how picturesque everything seems through the bright and airy windows that peer into the cove. The only disappointment is really the rest of the resort. The grounds are unkempt and the architecture and maintenance uninspiring. Come here for the villas and the wonderful views and try to ignore the rest.
Comment from Hotel Management
Nov 4, 2016 by Remko, Hotel Management
Dear Valued Guest, Thank you for choosing our resort for you holiday on Samui. I am pleased to read that the interior design of your pool villa as well as the spacious, private infinity pool and sweeping views exceeded your expectations and combined to create a space for you to relax and unwind. I regret to read of the drawbacks you have mentioned. I absolutely respect your opinion; however, I do feel the need to highlight that the areas which disappointed you the most – the architecture, maintenance, and landscaping – are quite usually praised by our guests. The architecture for the spacious villa layout and seemingly impossible placement of the villas perched on our hillside and being seamlessly integrated within the natural surroundings. The maintenance of the resort for our facilities being kept in top condition. Lastly, the landscaping which been vastly enhanced over the last few years making most areas of our resort lush and attractive. Naturally, everyone is entitled to their own opinion and it is unfortunate that you were not as impressed as others with these areas. I hope these drawbacks did not detract from having an enjoyable stay in your villa, at our dining outlets and at our private beach. Thank you once again for your stay. It would be our pleasure to welcome you back in the future; however, should you prefer another destination, we would be delighted if you continued to choose our brand for your travels. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Great experience

Posted Oct 11, 2016
Pros: The service is amazing.
From arrival to departure, the Banyan Tree Samui team has given us a wonderful experience. We were really spoiled by the staff there. There were slight miscommunication between the Villa Host and spa teams, but all sorted out very quickly and professionally. We will definitely stay at the Banyan Tree Samui if we visit Koh Samui again later.
Comment from Hotel Management
Oct 19, 2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Ms Kwan, Thank you for staying with us recently and for sharing your feedback. It is wonderful that the comfort and location of your Pool Villa, the service from your Villa Host and our entire team, the cuisine at our dining outlets as well as the tender touch of our therapists at Banyan Tree Spa Samui combined to create a relaxing and rejuvenating holiday retreat. Ms Kwan, thank you once again for choosing Banyan Tree Samui. As returning to our property is the highest compliment we can receive, it is wonderful that you have made Banyan Tree your first choice while traveling. It would be our sincere pleasure to welcome you once again and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2016 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

private beach

Posted Sep 17, 2016
Location: If you like to get 'local', Lamai night market on Sunday evening is a must. There is shuttle bus to Chaweng beach ( town centre) everyday
Many years, Banyan tree always look after us well. Extremely helpful staff, always make us feel welcomed. Great facilities. Mom and me enjoyed the yoga class. Dad enjoyed the beautiful beach. Thank you, banyan tree, gave us a wonderful quite family time.
Comment from Hotel Management
Sep 21, 2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Han, Thank you for staying at Banyan Tree Samui for your recent travels and for sharing your comments. From our warm, attentive team to the complimentary yoga sessions on offer from our in-house instructor, Bikram, to the serene setting of our private bay to the sights and tastes found at the Sunday Night Market in Lamai, just 10 minutes away; I am delighted to read that all combined to create a relaxing family getaway. Han, thank you once again and it would be our pleasure to welcome you back for another memorable stay. With kind regards, Remko Kroesen General Manager