Ratings based on 178 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing hotel - luxurious villa with private pool

Posted Sep 13, 2017
Pros: All the staff were so friendly and provided great service. Cookies we received daily were delicious. The gifts were a nice touch.
Cons: The '"free" Rain Forest Walk treatment was disappointing cutting out one key treatment and clearly using it as a money grab to upsell.
Location: The resort is located on a remote part of the island - and one would need a cab to get around. Not alot to do within any walking distance.
Our stay at the Banyan Tree was enjoyable. Loved the luxurious villa accommodation with the private pool. Would have been nice to have an ocean view though. All villas are very private and you do not see or hear your neighbours. The buggy pick up was very efficient and we never waited longer than 15 minutes. I would imagine that during peak season one would have a longer wait time. Our host Amy was so hard working and always available. She arranged a taxi to drive us around the island at very short notice. Breakfast choice was extensive - and staff very efficient. The Chef at the Sand Restaurant was fantastic - we ate all our meals there, as we liked the location right on the beach and it was more casual. Every meal we had was excellent and very tasty. The drinks were a little pricey. The spa was very disappointing as they offer a "free" Rain Forest treatment but then cut out one of the key treatments once we were there, plus making the two of us use the different stations together where clearly it should have been one at a time to get the benefit of the treatment. They clearly want to upsell their services - so this was disappointing as it cheapened the whole experience.
Comment from Hotel Management
Sep 21, 2017 by Remko, Hotel Management
Dear A, Thank you for your stay with us and for sharing your comments. I am pleased that the attentive service from your Villa Host, Amy, and our entire team exceeded your expectations and that you enjoyed the special touches provided throughout your stay. I am glad that the design of your pool villa provided you with a private space for relaxation. Perhaps on a future visit, you can experience the same level of comfort paired with scenic views of our bay looking out across the Gulf of Thailand. We continue to receive positive comments for the prompt, efficient service of our buggy service and it is great that you were able to move around the resort with ease. Our culinary team works hard to provide a range of options at our breakfast buffet at The Edge and I am glad you enjoyed the variety of selections on offer. Moreover, it is great that you were impressed with the setting, service and cuisine of Sands. I regret to read of your disappointment with your experience at The Rainforest. Unfortunately, I could not fully understand the point you are emphasizing, so I followed up directly with our spa team and your Villa Host, Amy. They noted that we do not have any direct feedback on record in regards to your displeasure and it is disappointing that we were not aware of this during your stay, so we could be afforded the opportunity to adequately address your concerns. With all due respect to your comments, this is the first time that we have receive feedback such as this regarding The Rainforest. There was never any intention whatsoever by our spa team to mislead you or to find a clever way to reduce our services and manipulate you for a profit. It is unfortunate that this marred what seems to have been a memorable stay overall. Should you care to provide additional clarification on your comments or discuss further on this matter, then please contact m
5 out of 5
Recommended
for Families
by A verified traveler from London, UK

Absolute luxury

Posted Aug 29, 2017
Pros: Breathtakingly beautiful, warm staff with smiles always on their faces, the beach, THE VILLAS, the personal attendants on hand anytime, ...
Cons: Maybe one more food option on site, although it is extremely easy to taxi into town for different selection of food. Food and drinks were expensive.
Location: Easy (300 bht) taxi ride (10 mins) to city and more eating options.
Our stay at Banyan Tree was an absolute dream. The property, villas and beach were perfect and the staff made each moment pleasant and easy. On top of the breathtaking resort, the little extras made this holiday feel completely pampered. Timely buggy rides to/from our villa, a daily selection of fresh fruits replenished, a nice handbag to use while we were there and the smiles. THE SMILES and greetings from every-single staff member was what made everyday bright and sunny! We have two kids who were treated very well, including high quality kids-club activities. All around, the trip was 5 stars and I would absolutely return!! Loved the trip and LOVED Amy, our villa personal attendant. She was wonderful!
Comment from Hotel Management
Sep 12, 2017 by Remko, Hotel Management
Dear Jen, Greetings from Banyan Tree Samui! Thank you for your recent stay with us and for sharing your comments. I am glad to read that you found your pool villa to be the perfect setting to relax and unwind. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and it is truly fantastic that the warm, attentive service from your Villa Host, Amy, as well as our entire team is what stood out the most from your stay. I have already passed along your generous comments to all as recognition for their continual dedication toward delighting our guests. Our Kids’ Club hosts a wide range of fun and educational activities every day of the week and each area of the resort caters to our youngest guests with their own special initiatives. It is great that your two children had a fantastic holiday and took home memories to last a lifetime. We take pride in delivering special touches at every opportunity and it is wonderful these combined to make your stay even more comfortable and memorable. I have taken note of your constructive feedback regarding the cuisine in the resort and I have passed this on to our management for their review. I trust from your generous comments that this minor drawback did not detract from the overall enjoyment of your stay with us. Jen, thank you once again for your stay with us. It would be our sincere pleasure to welcome your family back for your next retreat to tropical splendour. With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from h

Like paradise, the super location for relax

Posted May 29, 2017
The best beach I ever , exquisite and impeccable location, fascilities , in room pool as well.
Comment from Hotel Management
Jun 2, 2017 by Remko Kroesen, Hotel Management
Dear rock, Greetings from Banyan Tree Samui! Thank you for your stay with us and for sharing your praise with others. It is an absolute pleasure to read that we exceeded your expectations and delivered an unforgettable experience at our Sanctuary for the Senses! From the privacy of our beach to our secluded, yet convenient, location to the comfort of your pool villa; I am thrilled that all combined to create a relaxing and rejuvenating stay. rock, thank you once again for staying with us and we look forward to your return visit and to delivering another memorable tropical escape. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted May 28, 2017
5 stars,Our second time staying at Banyan Tree Koh Samui will be returning!!
Comment from Hotel Management
Jun 2, 2017 by Remko Kroesen, Hotel Management
Dear sarah, Thank you for choosing Banyan Tree Samui once again for your tropical getaway and I am delighted to read that you had another memorable stay. sarah, thank you once again for your stay. As returning to our property is the highest compliment we can receive as a resort, I appreciate your decision to return in the future and we eagerly anticipate delivering another fantastic holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
by Daniel

Loved it

Posted May 22, 2017 on Hotels
Overall would say the banyan tree is the best hotel we have been in. We enjoyed it thoroughly. Service was exceptional 99% of the time. Will only say as a negative, the destination dinner on the beach was not good value for what you get. The food was good but not excellent, service could be better.
Comment from Hotel Management
May 25, 2017 by Remko Kroesen, Hotel Management
Dear Daniel, Thank you for your stay with us and for sharing your comments. I am thrilled to read that your retreat to tropical splendour was exceptional and that our team was able to cater to your each and every need. I regret to read that the cuisine and service at our Destination Dining on the beach did not meet your expectations. I have already passed your comments on to our F&B team for their review and to made improvements as necessary. It is unfortunate that this was the only minor drawback from your stay; however, I trust from your overall comments that this did not mar your perception of our resort. Daniel, thank you once again for choosing Banyan Tree Samui. It would be our sincere pleasure to welcome you back in the future and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager
5 out of 5
by Lawrence A from Sydney, Australia

Best hotel stay ever!

Posted May 22, 2017 on Hotels
We had the pleasure of staying at the Banyan Tree Samui for 4 nights. This was by far the best hotel experience we've ever had. The private beach was amazing and the complimentary snorkeling equipment, paddle boards, and sea kayaks made it a perfect experience. But in essence, it is the always friendly and service minded staff that truly makes this resort exceptional. Will definitely come back again.
Comment from Hotel Management
May 25, 2017 by Remko Kroesen, Hotel Management
Dear Lawrence A, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for staying with us recently and for sharing your experience. I am delighted that your holiday was beyond what you had imagined and that you returned home with lasting memories. Our private beach delivers the perfect setting to simply relax and unwind or to partake in the variety of complimentary marine activities on offer, and it is great that you enjoyed your time spent there. As a Banyan Tree property, we take pride in delivering the highest standards of service and delighting our guests at every opportunity. I have already shared your comments with our entire team as it is comments such as yours that provide added motivation to continue exceeding our guests’ expectations. Lawrence A, thank you once again for making Banyan Tree your preferred choice. It was a pleasure to have you with us and we look forward to welcoming you back for your next visit to Samui. With kind regards, Remko Kroesen General Manager
5 out of 5
by Alain

Posted Apr 21, 2017 on Hotels
Came out here to relax and distress and mission has been accomplished . Happy to come back again.
Comment from Hotel Management
Apr 28, 2017 by Remko Kroesen, Hotel Management
Dear Alain, Thank you for choosing Banyan Tree Samui for your holiday and for taking the time to share your comments. I am thrilled to read that you had a relaxing stay and that our Sanctuary for the Senses provided you with the perfect place to forget the outside world and to simply unwind. Alain, thank you once again for staying with us and it would be our sincere pleasure to welcome you back for another memorable holiday on Samui. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

This place is out of this world! Heaven on earth..

Posted Apr 21, 2017
Pros: Great service, amazing view from the villa, large pool right at the villa
Cons: There is 600 baht charge for breakfast even for a 6 year old which makes no sense. child menus are available and dinner costs 250 which is reasonable
Location: you almost not want to leave this place ;) there is a lot of activities you can do at the beach..
We stayed at many places but this was was just a dream place to be... The villas are really big and the swimming pools at each villa are huge! We stayed for 8 nights and interaction with every single person from the hotel was truly amazing. It was visible they want to take every possible step to make our stay memorable. This is for sure one of the top places we have ever been! The general manager was very approachable and was regularly helping his peer - for example collecting dishes during breakfast - very impressive!!
Comment from Hotel Management
Apr 28, 2017 by Remko Kroesen, Hotel Management
Dear Simon, Thank you for making Banyan Tree Samui the destination for your recent family getaway. It is a pleasure to read that our resort delivered a most memorable holiday for you and that you returned home feeling relaxed and rejuvenated. It is great that you were impressed with the design and spaciousness of your pool villa, and that it offered a perfect place to your family to spend time together and unwind. As a Banyan Tree property, we are committed toward supporting one another, regardless of position or department, to ensure the utmost comfort of our guests. It was a pleasure to meet your family and thank you for your kind note regarding the assistance I offered to our team at The Edge during breakfast. I have taken note of your feedback regarding the breakfast price for children ages 4-12 and will discuss with our F&B team on this matter. I regret that this was a minor blemish on the overall enjoyment of your tropical getaway. Simon, thank you once again for choosing Banyan Tree Samui. It would be our sincere pleasure to welcome your family back in the future for another memorable escape to paradise! With kind regards, Remko Kroesen General Manager
5 out of 5
by ian

Perfect Weekend Getaway

Posted Mar 27, 2017 on Hotels
This is a fabulous resort hotel . The room was amazing , incredibly spacious and impeccably appointed. We stayed in the lowest grade villa which was the same in almost every respect to all others in the resort , differentiated only by the view and orientation . Our room was an "A villa" , conveniently close to reception and breakfast enjoying the afternoon sun whereas those on the opposite hillside enjoy sun until early afternoon . The beach was immaculate , with a great team on hand to settle you in and keep the iced water flowing > there are plenty of free water-sports , football, table tennis even an outdoor pool table to keep the less passive entertained . The food was excellent if somewhat limited in scope , there was still plenty enough choice for Lunch and Dinner to satisfy over the long weekend . Breakfast is included in the room rate and has a huge variety of delicious options . In all I would heartily recommend this hotel ......I am already booking a friend to visit next month !
Comment from Hotel Management
Apr 10, 2017 by Remko Kroesen, Hotel Management
Dear ian, Greetings from Banyan Tree Samui! Thank you for staying with us for your weekend escape and for sharing your feedback. I am thrilled that you found your Deluxe Pool Villa to be comfortable and well-appointed. It is great that you enjoyed the additional sun that our villas southwestern-facing villas in zone A receive as well as the added convenience of being closer to The Edge for breakfast. Our private beach delivers the perfect space to relax and unwind and it is fantastic that the complimentary marine and beachside activities provided enjoyment for you, and that our team kept you feeling comfortable and well cared for during your time spent there. I am pleased that the choices on offer for lunch and dinner met your expectations and that you were satisfied with the dining experiences had. It is great that you enjoyed the variety of selections on offer at our breakfast buffet at The Edge. ian, thank you once again for choosing our resort and for becoming a brand ambassador of ours. We appreciate you booking a friend to experience our resort and hope that we have the opportunity to welcome you back in the near future for another short (or extended) escape to tropical splendour. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Magnificent view

Posted Mar 19, 2017
I love to stay in this hotel again. That's relaxing!
Comment from Hotel Management
Apr 10, 2017 by Remko, Hotel Management
Dear venus, Thank you for staying with us and I am delighted that you had an exceptional holiday with us. It would be our pleasure to welcome you once again for your next visit to Samui. With kind regards, Remko Kroesen General Manager