Ratings based on 219 Verified Reviews

2.0 out of 5
24% of guests recommend
2.2 Room cleanliness
2.5 Service & staff
2.2 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Jersey

No frills

Posted Jul 14, 2017
Wallpaper was really peelung. At leadt keep the property in decent repair. Too bad because the price is right.
Comment from Hotel Management
Jul 21, 2017 by angela, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence . We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.
1 out of 5
by A verified traveler

Ugh!

Posted May 20, 2017
Nothing in the room but a bed, nightstand, and tv. Hair left in the shower. Shower alternates between somewhat cool to sporadic bursts of scalding hot water. Fortunately it was only 1 night and we had an early flight the next day.
Comment from Hotel Management
Jun 28, 2017 by angela, Hotel Management
Thank you for taking the time to tell us about your experience at the Airport Inn St Louis Airport . Your feedback is very important to us. At Airport inn, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.
2 out of 5
by Simin

Posted May 3, 2017 on Hotels
Comment from Hotel Management
May 8, 2017
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb location - on transit line

Posted May 3, 2017
Pros: location, location
Educational and enjoyable. A great place to live, work and play I might add....
Comment from Hotel Management
May 8, 2017 by Angela, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
5 out of 5
by A verified traveler

good deal

Posted May 2, 2017 on Hotels
good value for your money
5 out of 5
by A verified traveler

Good service

Posted May 1, 2017 on Hotels
It was a nice place
Comment from Hotel Management
May 8, 2017
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, The Guest Experience Team
2 out of 5
by A verified traveler from kansas city, mo

Posted May 1, 2017
You get what you pay. Cheap. Smells like drugs. Crazy person lurking outside the corridor.
Comment from Hotel Management
May 8, 2017 by Angela, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Close to the airport at least.

Posted Apr 29, 2017
Pros: bed was comfortable; hot water in the shower
The wifi was down so I couldn't Netflix anything. The room was very, very old. No shampoo or body was in the shower dispensers. Towel was so rough that I considered stealing it so no guest would ever have to use it.
Comment from Hotel Management
May 8, 2017 by Angela, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
The person behind the desk was very rude and obnoxious and would not comply with Experian recommedations.
Comment from Hotel Management
May 8, 2017 by Angela, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by Jeffrey

Cheech and Chong give 5 stars

Posted Apr 20, 2017 on Hotels
First room smelled like Cheech and Chong just stepped out. Second room had huge wet spot on head of bed and room was dirty and smelled of urine. Third room since no refund available was barely tolerable. Again elevator smelled like urine so use stairs .
Comment from Hotel Management
Apr 24, 2017
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.