Ratings based on 1,493 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Room service debacle

Posted Feb 19, 2018
When i wanted room service I thought I should just push room service button on phone: but no answer, so I looked in amenities directory and it said to dial 2330 : but no answer, so we didn’t order room service at that time. Then later we asked bartender what the room service number was he said to dial “0”. So we ordered one burger and fries and a glass of wine later and they brought us a BLT and fries instead, so not only was our order messed up but someone else’s was too obviously. They need to be more organized in their room service area.
2 out of 5
by A verified traveler

Posted Feb 17, 2018
Unresponsive front desk. WiFi only in lobby. Old decor. I have better service elsewhere
Comment from Hotel Management
Feb 19, 2018 by dwight, Hotel Management
Dear Valued Guest , Thanks again for staying with us and for taking the time to provide feedback on your experience. We are saddened that we failed to provide you with the Hilton Brand experience you have come to expect. I do hope you will consider that this is not indicative of the quality and service we typically provide, especially from our front desk team. I did also want to point that we do have wifi in our guest rooms, which is complimentary for Honors members. I hope you will consider giving us the opportunity to serve you again in the future. At Your Service Dwight Luna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
I came in on a late flight my husband picked me up and due to bad weather we chose to stay with you. We ate st the bar and everything was good the staff very friendly and helpful. The room was nice and clean and the bed super comfortable!
Comment from Hotel Management
Feb 19, 2018 by dwight, Hotel Management
Awe, Thanks so much! We appreciate your business, and that you took the time to provide positive feedback on your stay with us. I know how hard our team works to provide great service and the best reward is to know that it was appreciated by valued guests like you. We look forward to the opportunity to serve you again in the near future. Sincerely Dwight Luna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Excellent stay; other guests were loud

Posted Feb 12, 2018
Pros: Comfortable, inviting, warm, employees are friendly
Cons: Pool area could use an update
Location: Smack dab in the middle of it all, we were close to everything
Great room, pool and fitness area. The bar was packed without enough seating for all guests so I took my drink to the pool and enjoyed it there. Didn't sleep well due to other guests in the hallway throughout the night being extremely loud but no fault to the hotel. The next morning on our way out we wanted to grab coffee except they were out (we waited about 10 minutes for a new pot) then they ran out of half & half and the vanilla syrup so that was a disappointment. However, the overall stay and comfort of the room made up for the small inconveniences. We will stay there again while in STL.
Comment from Hotel Management
Feb 14, 2018 by Dwight, Hotel Management
Dear Sara, Thanks again for your recent visit and for taking the time to rate your experience. We are pleased that you enjoyed your stay, but will continue to focus on ways to improve our service and hotel until every guest experience earns 5 stars, including updates to the pool that should be coming soon. We hope you will give us the opportunity to earn that 5th star from you again in the future. At Your Service Dwight Luna General Manager
2 out of 5
by A verified traveler

Executive floor upgrade disappointing

Posted Feb 11, 2018
The upgrade to the executive 9th floor put us in a small room next to the elevator machinery. It resulted in a terrible night's sleep. Overall, the hotel is overdue for an updating,
Comment from Hotel Management
Feb 14, 2018 by Dwight, Hotel Management
Dear Valued Guest, Thanks again for your recent visit and feedback. I'm sorry to see that you were dissatisfied with the size and location of your room. Please do remind us on your next visit that you would like an upgrade to a suite away from the elevator to ensure a good nights rest. At Your Service Dwight Luna General Manager
2 out of 5
by A verified traveler from St Louis

Not happy

Posted Feb 11, 2018
Very upset for what I paid. I want $100 back to my card. I was ignored when I visited the counter because my issue was not fully reviewed. I had to visit the counter again. The room was not cleaned throughly at all. The same sheets/pillowcases were placed onto the bed. There’s crumbs under the nightstand that look like they never vacuum from a previous guest, our glass and ice bucket was not removed/or emptied. And there was a dead bug on the sink. Last, I need a free 2 night stay at another Hilton anywhere with complimentary breakfast.
Comment from Hotel Management
Feb 14, 2018 by Dwight, Hotel Management
Dear Tracy , Thanks again for staying with us and for taking the time to provide feedback on your experience. We are saddened that we failed to provide you with the Hilton Brand experience you have come to expect. I do hope you will consider that this is not indicative of the quality and service we typically provide and reconsider giving us the opportunity to serve you again in the future. At Your Service Dwight Luna General Manager
2 out of 5
by A verified traveler from St Louis

Too Cold to be unhappy

Posted Feb 11, 2018
I expected a very pleasant process and it was a little complicated. The room was cleaned with the same sheets and pillow cases. I am highly disappointed and want $100 of my money back. Second, the glass we left was still on the nightstand, food under the nightstand (not ours), sheet/pillowcase that was used, and a dead bug on the bathroom sink. I reported part of the story and was feeling like they did not want to hear the rest. I have pictures to prove my issue. Room 639 guests are appalled because I rank Hilton in the top 10 of my fav hotels.
Comment from Hotel Management
Feb 14, 2018 by Dwight, Hotel Management
Dear Tracy , Thanks again for staying with us and for taking the time to provide feedback on your experience. We are saddened that we failed to provide you with the Hilton Brand experience you have come to expect. I do hope you will consider that this is not indicative of the quality and service we typically provide and reconsider giving us the opportunity to serve you again in the future. At Your Service Dwight Luna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Nice hotel close to the Airport.

Posted Feb 5, 2018
Pros: Ease of mobility.
Cons: Regular maintenance on your dryers so that they don't catch on fire in the middle of the night and cause an evacuation.
Location: Really like the close proximity to the airport.
I went for a conference at the hotel. Food was fantastic, rooms and staff were also fantastic
Comment from Hotel Management
Feb 8, 2018 by dwight, Hotel Management
Dear Lynne, Thanks again for staying with us and for taking the time to provide feedback. We appreciate the warm comments and your understanding during the evacuation. While you are right and we do maintain a strict preventative maintenance program on all of our equipment this was not the cause of the fire. At Your Service Dwight Luna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
The receptionist at the front desk was very friendly and professional. Never stayed at this location before but I will be a return costumer.
Comment from Hotel Management
Jan 30, 2018 by dwight, Hotel Management
Dear Valued Guest, Thanks again for staying with us and for taking the time to provide feedback on your experience. We are pleased you enjoyed your stay and look forward to the opportunity to welcome you back again in the future. At Your Service Dwight Luna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, Missouri

Nice hotel close to airport.

Posted Jan 29, 2018
Front desk staf very friendly and efficient. My only concern was that the leather on the headboard was torn and I didn’t notice it until the next morning. I reported it and they assured me that they were replacing all of the headboards. Also the website doesn’t inform you that parking was an extra charge.
Comment from Hotel Management
Feb 1, 2018 by dwight, Hotel Management
Dear Sue, Thanks again for you recent visit and for taking the time to provide feedback. It is true that we are in the process of replacing the headboards, but they have started to fail faster than we can have them made. I do apologize for not getting to that one prior to your arrival. As for parking I can assure you that we do list this charge on the front page of our website as we certainly do not want anyone to be surprised or negatively impacted by this at the last minute. We do hope you will give us the chance to welcome you back again in the future. At Your Service Dwight Luna General Manager