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Reviews of Quality Inn St. Louis Airport Hotel

2.5 out of 5
Quality Inn St. Louis Airport Hotel
10232 Natural Bridge Rd, St. Louis, MO

Reviews

6.0
Rating 10 - Excellent. 169 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 188 out of 1005 reviews" "
Rating 4 - Poor. 205 out of 1005 reviews" "
Rating 2 - Terrible. 205 out of 1005 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 17, 2024
Comfortable and clean accommodations are what we want to deliver to our guests. Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

2/10 Terrible

Miguel, Eden Prairie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The conditions of sheets, carpet, rooms, doors, hallways are terrible.
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 14, 2024
We're sorry you were unhappy with your stay at the Quality Inn St. Louis Airport Hotel. We hope to leave you with a better impression on your next visit.

10/10 Excellent

Loyda, Swansea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, good communication , and helpful! We walked over an Italian restaurant a few minutes away on foot and got caught in a rainstorm. The hotel airport shuttle graciously offered to pick us up and bring us back to the hotel . This generous kindness was VERY much appreciated!!
Stayed 1 night in Apr 2024

4/10 Poor

Maryann

Liked: Staff & service
Disliked: Property conditions & facilities
Being renovated. Bits of construction materials in hall. I was given a room with flourescent tubes on the bed and the bathroom exhaust fan on the bathroom floor. Otherwise clean, but ask to see the room first.
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 11, 2024
We apologize for your inconvenience during our construction. We hope to welcome you back in the future for a much improved stay at the Quality Inn St. Louis Airport Hotel.

10/10 Excellent

Dallas, Rawlins

Liked: Cleanliness, staff & service, property conditions & facilities
They need higher-capacity commodes. Stubbed toe entering the bathroom on sharp edge of raised tile.
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 10, 2024
Thank you for being our guest and sharing your review with us. We have shared your feedback with the management team. We apologize for your stubbed toe and hope you will return to us again in the future.

4/10 Poor

Jarry

Disliked: Cleanliness, property conditions & facilities
Very poor quality accommodations. Duct tape on the bathroom mirror, dried paint all over the window, very stained bead spreads. Thankfully the sheets at least smelled clean. I do NOT recommend.
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 10, 2024
Your feedback is important and we apologize for not meeting your satisfaction. We would like to have another opportunity to improve your next visit to us.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very short stay abd everything was fine.
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 8, 2024
What fantastic feedback, Robert - we are so happy you enjoyed your visit. We look forward to having you stay with us again at the Quality Inn St. Louis Airport Hotel the next time you are visiting the area.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn St. Louis Airport Hotel on Apr 7, 2024
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at the Quality Inn St. Louis Airport Hotel.

4/10 Poor

Trivesaya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 26, 2024
We apologize for not meeting all of your expectations during your stay at the Quality Inn St. Louis Airport Hotel. It is our hope that you will consider staying with us again in the future for a much better experience.

4/10 Poor

Carlene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 26, 2024
We're sorry that you were unhappy with us during your time spent at the Quality Inn St. Louis Airport Hotel. Thank you for your feedback.

6/10 Okay

Kamisha

Traveled with family and small children
Disliked: Amenities
Unprofessional and rude staff
Stayed 2 nights in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 22, 2024
We're sorry to hear this. If you have any additional feedback to share please don't hesitate to reach out to management. Thank you.

8/10 Good

Robert

Liked: Cleanliness
Ok
Stayed 1 night in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 19, 2024
Thank you for sharing a review of your recent experience. Our team here at the Quality Inn St. Louis Airport Hotel is committed to providing quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Tomina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My sheets were dirty and smelled. They must have been very used to smell like this. The bed was very uncomfortable. A local told me that a lot of crime happens at this hotel and to not leave my room. I couldn’t turn on the A/C unit because it smelled so bad. The filter must not ever get changed. I couldn’t get out of this hotel fast enough and would have switched to a new hotel if my payment wasn’t already final when I arrived.
Stayed 1 night in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 15, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

4/10 Poor

Audrey

Business traveler
Run down. Noisy. Window faced a parking lot and cars right outside the window. A/C was inconsistent. Asked for a wake up call and was told “the phones are broken” so they couldn’t do that.
Stayed 1 night in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 11, 2024
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

6/10 Okay

Matthew

Liked: Staff & service
No show curtain shower barely works
Stayed 3 nights in Mar 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 11, 2024
Matthew, thank you for staying with us recently. Your concerns have been sent to the General Manager. We'd love to welcome you back again in the future.

2/10 Terrible

Ariana

Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 22, 2024
We regret not meeting your expectations. Thank you for taking the time to share your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Bathroom was in bad shape. The sink faucet was not even attached, the shower faucet was very very loose, however the water pressure was absolutely wonderful.
Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Feb 27, 2024
Thanks for staying with us recently. We appreciate your feedback.

6/10 Okay

Francis

Traveled with partner
Liked: Cleanliness, staff & service
There's no arguing that this place is good value for the money when you're just looking for a quick overnight stop on the way to the airport. We chose it because we booked long term parking through Global and it was the most cost effective. The rooms are very large and well-appointed but the building itself looks tired. We didn't notice it but we overheard another guest complaining that the car cleaners at the Hertz rental place next door blared loud music all night long and kept her awake. The shuttle is very reliable and the driver is great. he passed out cards at the end of the run and told us to call him when we arrived back in St. Louis, where to meet him and when to call (after we had cleared immigration and baggage).
Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Feb 26, 2024
Thank you for your feedback. We appreciate your recommendation and valued business.

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Mar 22, 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

6/10 Okay

Thomas

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice people working front desk. Room was dirty when we checked in. Bathroom toilet ran all the time. The sink was extremely dirty. No way it could be missed someone cleaning room.
Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Feb 14, 2024
Your feedback is important to us and we have shared your comments with the housekeeping leadership team for necessary improvements. We hope to welcome you back in the future.

4/10 Poor

EVELYN

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Other than the room smelling like smoke and pot, the phone and clock did not work. The majority of the other guests looked like they were there for one night to smoke pot in their rooms, hang out in the hallways to get out of the 30 degree weather. Wont stay there again.
Stayed 2 nights in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Feb 4, 2024
We're very sorry to hear this, Evelyn. Thank you for your feedback. Safe travels to you.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First room, refrigerator didn’t work. 2nd room, heat didn’t work. 3rd room sink was loose and shower didn’t have hot water
Stayed 1 night in Feb 2024
Response from Quality Inn St. Louis Airport Hotel on Feb 3, 2024
We regret not being able to meet your expectations. Thank you for being our guest and we hope you will consider giving us another chance to improve your next stay with us.

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You should be ashamed of the property holes in wall toilet didn’t work,television was broken lamps didn’t work and had to request towels after staying several days rugs dirty so not up dated need to report this best part was leaving
Stayed 2 nights in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 30, 2024
We're sorry you were unhappy, Denise. Thank you for being our guest.

10/10 Excellent

Delonzo

Ok
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 26, 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

4/10 Poor

Rosalyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Be aware if you’re booking this motel for the airport shuttle! They max out at 8 ppl and only run every half hour. They don’t make any exceptions or accommodations! We ended up getting a Uber.. as for the rooms, the pillows are like little cubes and the beds hard…
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 18, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

8/10 Good

Kelli

Traveled with group
Liked: Staff & service, room comfort
Near airport
This hotel worked well for us when our flight was canceled and we had ti spend an extra night in St. Louis.
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 17, 2024
We really appreciate you taking the time out to share your experience with us! It was a pleasure having your company and we look forward to welcoming you back again soon!

2/10 Terrible

Luke

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 18, 2024
We sincerely apologize for your experience with us. And we value your business and hope you both will give us another chance to provide you with a better experience.

2/10 Terrible

Tyanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 17, 2024
We regret not meeting all of your expectations. Thank you for being our guest.

2/10 Terrible

Obringer

Stayed 1 night in Aug 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 15, 2024
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope we have a future opportunity to restore your confidence in us.

6/10 Okay

Jessica

Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 13, 2024
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again, Jessica.

6/10 Okay

Donna

Stayed 3 nights in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 10, 2024
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 8, 2024
We really appreciate you taking the time out to share your experience with us! It was a pleasure having your company and we look forward to welcoming you back again soon!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities
This was a perfectly good place to sleep one night. Excellent value for the money. No frills but clean and great value. Id stay again.
Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 8, 2024
Thank you very much for your recommendation. We appreciate your review and look forward to your return.

4/10 Poor

Marquitta

Stayed 1 night in Jan 2024
Response from Quality Inn St. Louis Airport Hotel on Jan 8, 2024
Thank you for your review. We apologize for not meeting your expectations.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Hair in the bed. Hair dryer didn’t work. Place smelled so bad of weed.
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 8, 2024
Wendy, please let the front desk know if you are unhappy. This will give us an opportunity to offer you another room, fix an issue or find a resolution.

10/10 Excellent

Wendy

Stayed 5 nights in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 4, 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Quality Inn St. Louis Airport Hotel.

8/10 Good

Lanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 4, 2024
Thank you for your valued business. We look forward to your return.

2/10 Terrible

Viktor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
That hotel should not be called quality Inn It is in terrible condition
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Jan 1, 2024
We're sorry you were unhappy. Thank you for your review.

6/10 Okay

Vern, Clearfield

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Although I've seen other reviews have complained about the rooms being clean, our room was clean and reasonably comfortable for the cost. It is certainly aged and repaired areas look like they were done by an inexperienced home repairman. It needs a significant upgrade. But you can't ignore the convenience and shuttle. And staff were friendly. I would stay here again if I all I need is a place to sleep by the airport.
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 29, 2023
Thank you for your recommendation! We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 28, 2023
Thank you for your review. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 27, 2023
Thank you for including our hotel in your travel plans. We are happy you enjoyed everything during your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

2/10 Terrible

Suzette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not updated
There were big cracks on the ceiling and bathroom was old and not very clean. It felt like a dump.
Stayed 1 night in Dec 2023
Response from Palace Inn Blue Houston East Beltway 8 on Dec 27, 2023
We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area. We also apologize for not meeting your expectations. Your feedback has been shared with our team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
The staff was friendly and amazing...I see that they have upgraded their rooms and can't wait to see it all finished
Stayed 3 nights in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 26, 2023
Thank you for including us in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.

6/10 Okay

Saad

Liked: Staff & service
Disliked: Property conditions & facilities
Window is damaged.
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 25, 2023
Saad, thank you for being our guest. We will address the window. We hope to welcome you back again.

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Quality Inn St. Louis Airport
The people at the front desk were very helpful. My only complaint is that the phone system was not working, so I couldn't get a wake-up call as a back up to setting the alarm on my phone. I almost missed the shuttle. Also the shuttle quits running at 11:00 pm, but my plane comes in at 11:15 which causes me to have to call a cab. I would like to see them run the shuttle until midnight at least.
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 25, 2023
Thank you for including the in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.

6/10 Okay

Patrick

Business traveler
Not the worst I’ve stayed in recently
It was a inexpensive place to lay your head down and rest a few hours
Stayed 3 nights in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 22, 2023
Thank you for being our guest and sharing your feedback. We look forward to another opportunity to serve you in the future.

6/10 Okay

LaShon A

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 19, 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

6/10 Okay

Charise

Traveled with family
Liked: Staff & service
needs soundproofing.
This place loses for QUIET.I heard every car of the freeway all-night. Too bad because otherwise they were fine for a 1 night before flight..
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 12, 2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Quality Inn St. Louis Airport Hotel.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Stayed 1 night in Dec 2023
Response from Quality Inn St. Louis Airport Hotel on Dec 10, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.