The people at the front desk were very helpful. My only complaint is that the phone system was not working, so I couldn't get a wake-up call as a back up to setting the alarm on my phone. I almost missed the shuttle. Also the shuttle quits running at 11:00 pm, but my plane comes in at 11:15 which causes me to have to call a cab. I would like to see them run the shuttle until midnight at least.