Ratings based on 1,200 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Great

Posted Nov 17, 2017
My stay was wonderful can't wait to stay again.the view from my hotel room was amazing.
Comment from Hotel Management
Nov 17, 2017 by Jeff, Hotel Management
Thank you for the great comments. The view is pretty amazing! Thank you again and we hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
The hotel was very nice, I had asked for 2 queen beds since there were 3 people. The room ended up having a king bed not the two queens, so we decided not to make a fuss and kept the room.
Comment from Hotel Management
Nov 17, 2017 by Jeff, Hotel Management
Thank you for the feedback and we do apologize for the room mix-up. Please do not hesitate to let us know in the future if you have issues and we will do our best to accommodate them. Thank you again for the review and we hope to see you back with us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from milford, michigan

Staff is amazing - very nice rooms

Posted Nov 14, 2017
Very nice staff at the desk, in the restaurant, even our maid was so nice and friendly when I requested extra towels. I'd stay here again in a heartbeat. The room too was clea, modern, everything in working order.
Comment from Hotel Management
Nov 14, 2017 by Jeff, Hotel Management
Thank you for the great review. We truly appreciate your kinds words. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield illinois

Very nice place the beds are incredible

Posted Oct 30, 2017
Pros: Drove right to it, very easy to find
Cons: I cannot think if one single thing
Location: I was in St. Louis but flew out next day to punta cana
It will be my hotel there from now on. Very very nice, beds are like big fluffy marshmallows
Comment from Hotel Management
Oct 30, 2017 by Jeff, Hotel Management
Thank you for the great review! We hope you enjoyed your trip! We will see you again the next time you fly out!
2 out of 5
by A verified traveler from Florida

Hotel has curb appeal but that’s about it.

Posted Oct 9, 2017
I booked this hotel for one night because it was close to the airport and looked nice from the outside when we drove by it earlier in the week flying into town. However, I booked through Expedia (like always) and when I checked in my “one king or two queens” was instantly turned into one king only because the two queens aren’t “guaranteed” according to the front desk. The parking during check in was limited but even more so when we left and came back from dinner. The room was clean, but dated, walls paper thin, and VERY SMALL specially after they brought me the roll out bed, space was then unheard of. They also had two events this weekend and the music from the wedding prevented me from getting good sleep as I had a 6:00 am flight the next morning. Summed up, I felt like a number to this place. Felt my business wasn’t appreciated and my accommodations weren’t met. I recommend using your money elsewhere if you want that friendly feeling when staying at a hotel.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for your feedback and we do apologize for the issues during your stay. We do have a curfew of midnight for bands or DJ's and apologize if we did not adhere to this. We would like another opportunity to serve you. We are confident that we can change your perception of our hotel.
1 out of 5
by A verified traveler from canada

Old and run down

Posted Oct 1, 2017
Pros: The man working at the front desk. He really tried.
Cons: New carpet , new furniture on the 11th (executive floor).
I paid extra to get an executive room and it was so small and shabby we had to ask for a different one. I wanted a king size bed but the room was so small you couldn't get around the bed practically. We were supposed to get this nice food in the executive lounge but they were closed all weekend so we didn't even get that. We did tell the front desk of our disappointment and they moved us to a room with two queen sized beds because it's bigger and they gave us free breakfast passes and twenty dollars to spend in their snack shop. The man at the front desk was really nice and you could tell he knew the rooms with King sized beds were so small. The veneer was even peeled away on the night stand. The carpets were dirty too.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for the feed back on your stay. We do apologize for not meeting your, or our, expectations. We will utilizing this as training for our team. Thank you again and we do hope to see you back with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 15, 2017
I enjoyed my stay as far as the staff they were very nice especially Terran he was awesome! The room was cool but I like to be comfortable when I sleep and it seem to get a little warm at night, they had to give us a fan to use!
Comment from Hotel Management
Nov 2, 2017 by Jeff, Hotel Management
Thank you for mentioning Terran. He has been a great addition to our team. I also need it cooler when I sleep and I do apologize it was not to your expectations. We hope to see you back with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
It was clean and nice and staff was nice good breakfast a lot to choose from. But said I got my room for $107 they charged me 155 so hopefully it's just the hold on $50 and be back on my card few days if not I will be calling
Comment from Hotel Management
Oct 16, 2017 by Jeff, Hotel Management
We appreciate the feedback! Hopefully your incidental deposit has been returned to your account. Thank you again and we hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Lewis MO

Nice hotel to airport

Posted Sep 3, 2017
It's was a good experience Clean Food ok not great
1 out of 5
by A verified traveler from California

Horrible experience!!!!

Posted Aug 30, 2017
It's been 2 days still waiting on a call from the GM. Stayed 2 nights, asked for towels one morning at 7am, never received any. Room was never serviced/cleaned, bathroom was dirty upon arrival, ordered room service, issue with order called and spoke to supervisor at the restaurant, she was super rude. Salad I ordered was soggy with cold chicken. The next day called to speak to higher mgr, spoke to the assistant who gave me a very small amount of credit(couldn't do more at her level, also because I booked the room through 3rd party(Expedia).) At that time I asked to speak to someone higher and she stated the GM wasn't available and to call back another day. I also asked her for towels and unfortunately never revived them. After waiting about 45 minutes, I called back and asked another staff member if it was possible we can get towels. Finally got them. It's unbelievable a hotel as the Renaissance having the reputation they do and received horrible service and the worse experience and no compensation. Sadly, now I can't even trust Expedia. It's unfair because I booked through Expedia I can't get a compensation for all we experienced.
Comment from Hotel Management
Sep 7, 2017 by Jeff, Hotel Management
Thank you for the review and I am pleased that we were able to connect and resolve this issue. We do hope to see you with again soon.