Ratings based on 1,139 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Jul 18, 2017
The hotel overall was too expensive but I understand why, being it was right by the airport. The rooms are small and doesn't offer any amenities. Would not stay again.
Comment from Hotel Management
Jul 21, 2017 by Jeff, Hotel Management
Thank you for the feedback. We do hope you change you mind and give us another opportunity to serve you in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Nice hotel close to my job

Posted Jul 10, 2017
Would like room 833 again I really like the hotel
Comment from Hotel Management
Jul 12, 2017 by Jeff, Hotel Management
Thank you for the great comments and score. We truly appreciate them. We hope to see you back with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice hotel and friendly staff.

Posted Jun 27, 2017
Exceptional place to stay and relax. Very friendly staff and helpful. Definitely will be back when back in the area and highly recommended to friends and family ! Thank you Renaissance!!
Comment from Hotel Management
Jun 28, 2017 by Jeff, Hotel Management
Thank you for the great comments. We truly appreciate it. We look forward to having you back with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Jun 24, 2017
Always perfect. We stay here every time we fly. Love the Aveda toiletries and the decor throughout the facility. Always satisfied and fabulous restaurant to relax................. ..... ..... ..... ......
Comment from Hotel Management
Jun 26, 2017 by Jeff, Hotel Management
Thank you for the great comments. We hope to have you back with us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel close to the airport.

Posted May 31, 2017
Pros: Location, cleanliness, convenience.
Cons: Please add firmer pillows to the rooms. All of mine kept flattening down to nothing, so unfortunately I did not sleep well.
Only a stone's throw from the St. Louis airport, it has all the amenities any traveler could need, including airport shuttle. Convenient, modern, clean, and an incredibly helpful staff. Business travelers: this hotel is gold.
Comment from Hotel Management
May 31, 2017 by Jeff, Hotel Management
Thank you for the great review and feedback. We do appreciate it. We are in the process of changing out our pillows and we do apologize that they affected your stay. We do hope to have another opportunity to host you in the near future
3 out of 5
Recommended
for Everyone
by A verified traveler

Room wait.

Posted May 22, 2017
Got there at 4:00 pm to check in and had to wait 45 minutes to get a room. There was no explanation on why it was taking so long as I was not the only person in the same boat. Otherwise nice clean room.
Comment from Hotel Management
May 24, 2017 by Jeff, Hotel Management
Thank you for the feedback and we do apologize for the wait. Occasionally we have a busy check-out and check-in day on the same day and getting the guests out, cleaning the rooms and getting guests back in takes a little longer than we, and you, would like. We do apologize and we are looking at ways to get this rectified. Thank you for your business and we hope to see you back soon
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 15, 2017
Pros: FRIENDLY STAFF
Cons: THE OPENING UNDER DOOR
Location: IT WAS OKAY
VERY LOUD, TEENAGERS HAD TOOK OVER THE HOTEL, MADE IT HARD TO SLEEP
Comment from Hotel Management
May 15, 2017 by Jeff, Hotel Management
We appreciate the feedback and we apologize for the noise. This was an exception and not the rule. We do hope to have another opportunity to host you soon. We believe your next stay will exceed your expectations
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing stay, except the pool water was too warm.

Posted May 15, 2017
The hotel staff and quality of room was impressive. The breakfast buffet and service was exceptional! We will stay again for sure. The only complaint is the pool water was so warm.
Comment from Hotel Management
May 15, 2017 by Jeff, Hotel Management
Thank you for the feedback, we do appreciate it. Our outdoor pool will be open soon and that pool is cooler.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Average stay

Posted May 15, 2017
Our room was in the 2nf floor, very close to the nice workout room, which we liked, however if it's on the same side your view out the window​ is the roof. Room was very clean, nice quality linen, comfortable. Staff was very pleasant. All though a nice hotel where I will stay again, nothing really knocked me off my feet which is why I titled it average stay.
Comment from Hotel Management
May 15, 2017 by Jeff, Hotel Management
We appreciate your feedback. We hope to see you back again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

The decor was most beautiful

Posted May 8, 2017
Had an awesome time with my awesome man. Drinks were great, location great, atmosphere was wonderful.
Comment from Hotel Management
May 9, 2017 by Jeff, Hotel Management
Thank you for the kind words and we are pleased to hear that you enjoyed your stay. We hope to see you again soon.