Ratings based on 1,189 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Florida

Hotel has curb appeal but that’s about it.

Posted Oct 9, 2017
I booked this hotel for one night because it was close to the airport and looked nice from the outside when we drove by it earlier in the week flying into town. However, I booked through Expedia (like always) and when I checked in my “one king or two queens” was instantly turned into one king only because the two queens aren’t “guaranteed” according to the front desk. The parking during check in was limited but even more so when we left and came back from dinner. The room was clean, but dated, walls paper thin, and VERY SMALL specially after they brought me the roll out bed, space was then unheard of. They also had two events this weekend and the music from the wedding prevented me from getting good sleep as I had a 6:00 am flight the next morning. Summed up, I felt like a number to this place. Felt my business wasn’t appreciated and my accommodations weren’t met. I recommend using your money elsewhere if you want that friendly feeling when staying at a hotel.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for your feedback and we do apologize for the issues during your stay. We do have a curfew of midnight for bands or DJ's and apologize if we did not adhere to this. We would like another opportunity to serve you. We are confident that we can change your perception of our hotel.
1 out of 5
by A verified traveler from canada

Old and run down

Posted Oct 1, 2017
Pros: The man working at the front desk. He really tried.
Cons: New carpet , new furniture on the 11th (executive floor).
I paid extra to get an executive room and it was so small and shabby we had to ask for a different one. I wanted a king size bed but the room was so small you couldn't get around the bed practically. We were supposed to get this nice food in the executive lounge but they were closed all weekend so we didn't even get that. We did tell the front desk of our disappointment and they moved us to a room with two queen sized beds because it's bigger and they gave us free breakfast passes and twenty dollars to spend in their snack shop. The man at the front desk was really nice and you could tell he knew the rooms with King sized beds were so small. The veneer was even peeled away on the night stand. The carpets were dirty too.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for the feed back on your stay. We do apologize for not meeting your, or our, expectations. We will utilizing this as training for our team. Thank you again and we do hope to see you back with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 15, 2017
I enjoyed my stay as far as the staff they were very nice especially Terran he was awesome! The room was cool but I like to be comfortable when I sleep and it seem to get a little warm at night, they had to give us a fan to use!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
It was clean and nice and staff was nice good breakfast a lot to choose from. But said I got my room for $107 they charged me 155 so hopefully it's just the hold on $50 and be back on my card few days if not I will be calling
Comment from Hotel Management
Oct 16, 2017 by Jeff, Hotel Management
We appreciate the feedback! Hopefully your incidental deposit has been returned to your account. Thank you again and we hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Lewis MO

Nice hotel to airport

Posted Sep 3, 2017
It's was a good experience Clean Food ok not great
1 out of 5
by A verified traveler from California

Horrible experience!!!!

Posted Aug 30, 2017
It's been 2 days still waiting on a call from the GM. Stayed 2 nights, asked for towels one morning at 7am, never received any. Room was never serviced/cleaned, bathroom was dirty upon arrival, ordered room service, issue with order called and spoke to supervisor at the restaurant, she was super rude. Salad I ordered was soggy with cold chicken. The next day called to speak to higher mgr, spoke to the assistant who gave me a very small amount of credit(couldn't do more at her level, also because I booked the room through 3rd party(Expedia).) At that time I asked to speak to someone higher and she stated the GM wasn't available and to call back another day. I also asked her for towels and unfortunately never revived them. After waiting about 45 minutes, I called back and asked another staff member if it was possible we can get towels. Finally got them. It's unbelievable a hotel as the Renaissance having the reputation they do and received horrible service and the worse experience and no compensation. Sadly, now I can't even trust Expedia. It's unfair because I booked through Expedia I can't get a compensation for all we experienced.
Comment from Hotel Management
Sep 7, 2017 by Jeff, Hotel Management
Thank you for the review and I am pleased that we were able to connect and resolve this issue. We do hope to see you with again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Awesome decor and good experience

Posted Aug 30, 2017
I have never stayed in a place this fancy, and it was very nice overall for the deal I received. I wouldn't have paid full price, though, as it had too hard of a bed for me and we could really hear our neighbors and people in the hall. The bathrooms were extremely wonderful and I loved all of their decor, very chic. I did not like that you had to pay for breakfast, but it was very good. So, overall a good place.
Comment from Hotel Management
Sep 7, 2017 by Jeff, Hotel Management
We do appreciate the feedback about your stay. We hope to see you back with us again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Great place. We booked on short notice and couldn't be happier.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
We appreciate the feedback and look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Guy

Questionable

Posted Aug 29, 2017
Did not receive the room I expected even though I communicated with the property in regards to my needs.
Comment from Hotel Management
Aug 29, 2017 by Jeff, Hotel Management
We appreciate the feedback and apologize for not being able to honor your request. We attempt to fulfill all of these, but on occasion we cannot. We do apologize and hope to see you back with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Updated hotel

Posted Aug 28, 2017
Very friendly and professional staff, but loud and annoying guests
Comment from Hotel Management
Oct 17, 2017 by Jeff, Hotel Management
Thank you for the nice comments about our team. We do apologize for the issues with your fellow guests. We do attempt to keep the peace, but are not always successful. We hope to see you back again soon.