Ratings based on 1,219 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Dec 10, 2017
Location is close to airport and rental car dropoffs.
Comment from Hotel Management
Dec 11, 2017 by Jeff, Hotel Management
Thank you for the great score! We truly appreciate it. We are close to the airport and all the amenities surrounding it. Thank you and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Poplar Bluff MO

Long term parking not available

Posted Nov 26, 2017
I chose to pay more to book this hotel for proximity to airport and their long term parking with shuttle service. Whenever i arrived there was no long term parking available unless I had purchased it separately which wasn't NOT told to me a month earlier when I booked the hotel. I was not allowed to switch hotels to one with parking available. I had to drag my 9 year old child out at 3 am and search for safe parking to get to the airport by 4 am. I could have stayed several places cheaper if I didn't need the parking that I didn't benefit from anyway!!!
Comment from Hotel Management
Nov 30, 2017 by Jeff, Hotel Management
Thank you and we do apologize for the miscommunication. We need to do a better job of explaining our parking options. Thank you again for the feedback and we do hope to have the opportunity to host you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

5 minutes from the airport

Posted Nov 26, 2017
Nice upscale hotel.friendly staff and excellent location. Lots of amenities
Comment from Hotel Management
Nov 28, 2017 by Jeff, Hotel Management
Thank you for the nice comments and great score. We truly appreciate them both! We hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Hotel check in staff Lakena was outstanding. Great attitide. Very helpful.
Comment from Hotel Management
Nov 21, 2017 by Jeff, Hotel Management
Thank you for the great comments about our team. We agree, Lakina is great. Thank you and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Great

Posted Nov 17, 2017
My stay was wonderful can't wait to stay again.the view from my hotel room was amazing.
Comment from Hotel Management
Nov 17, 2017 by Jeff, Hotel Management
Thank you for the great comments. The view is pretty amazing! Thank you again and we hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
The hotel was very nice, I had asked for 2 queen beds since there were 3 people. The room ended up having a king bed not the two queens, so we decided not to make a fuss and kept the room.
Comment from Hotel Management
Nov 17, 2017 by Jeff, Hotel Management
Thank you for the feedback and we do apologize for the room mix-up. Please do not hesitate to let us know in the future if you have issues and we will do our best to accommodate them. Thank you again for the review and we hope to see you back with us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from milford, michigan

Staff is amazing - very nice rooms

Posted Nov 14, 2017
Very nice staff at the desk, in the restaurant, even our maid was so nice and friendly when I requested extra towels. I'd stay here again in a heartbeat. The room too was clea, modern, everything in working order.
Comment from Hotel Management
Nov 14, 2017 by Jeff, Hotel Management
Thank you for the great review. We truly appreciate your kinds words. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield illinois

Very nice place the beds are incredible

Posted Oct 30, 2017
Pros: Drove right to it, very easy to find
Cons: I cannot think if one single thing
Location: I was in St. Louis but flew out next day to punta cana
It will be my hotel there from now on. Very very nice, beds are like big fluffy marshmallows
Comment from Hotel Management
Oct 30, 2017 by Jeff, Hotel Management
Thank you for the great review! We hope you enjoyed your trip! We will see you again the next time you fly out!
2 out of 5
by A verified traveler from Florida

Hotel has curb appeal but that’s about it.

Posted Oct 9, 2017
I booked this hotel for one night because it was close to the airport and looked nice from the outside when we drove by it earlier in the week flying into town. However, I booked through Expedia (like always) and when I checked in my “one king or two queens” was instantly turned into one king only because the two queens aren’t “guaranteed” according to the front desk. The parking during check in was limited but even more so when we left and came back from dinner. The room was clean, but dated, walls paper thin, and VERY SMALL specially after they brought me the roll out bed, space was then unheard of. They also had two events this weekend and the music from the wedding prevented me from getting good sleep as I had a 6:00 am flight the next morning. Summed up, I felt like a number to this place. Felt my business wasn’t appreciated and my accommodations weren’t met. I recommend using your money elsewhere if you want that friendly feeling when staying at a hotel.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for your feedback and we do apologize for the issues during your stay. We do have a curfew of midnight for bands or DJ's and apologize if we did not adhere to this. We would like another opportunity to serve you. We are confident that we can change your perception of our hotel.
1 out of 5
by A verified traveler from canada

Old and run down

Posted Oct 1, 2017
Pros: The man working at the front desk. He really tried.
Cons: New carpet , new furniture on the 11th (executive floor).
I paid extra to get an executive room and it was so small and shabby we had to ask for a different one. I wanted a king size bed but the room was so small you couldn't get around the bed practically. We were supposed to get this nice food in the executive lounge but they were closed all weekend so we didn't even get that. We did tell the front desk of our disappointment and they moved us to a room with two queen sized beds because it's bigger and they gave us free breakfast passes and twenty dollars to spend in their snack shop. The man at the front desk was really nice and you could tell he knew the rooms with King sized beds were so small. The veneer was even peeled away on the night stand. The carpets were dirty too.
Comment from Hotel Management
Oct 11, 2017 by Jeff, Hotel Management
Thank you for the feed back on your stay. We do apologize for not meeting your, or our, expectations. We will utilizing this as training for our team. Thank you again and we do hope to see you back with us again soon.