Ratings based on 219 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CORNWALL

Everything was perfect.

Posted Apr 19, 2018
Pros: Everything
Cons: The breakfast waitress was grumpy
Location: On the common. Pretty environment. Lovely atmosphere.
Every consideration was made. Lovely place to stay.
Comment from Hotel Management
Apr 23, 2018 by Ben Evans - General Manager, Hotel Management
Hi Richard Thanks for the great review, thrilled you enjoyed your stay so much, I'll make sure the waitresses have an extra espresso in the morning to wake them up next time! Kind Regards Ben Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

I found the hotel online.

Posted Apr 9, 2018
Pros: The pub food, the lobby, the proximity to everything in and around Clapham.
Cons: I can’t think of anything.
Location: Clapham Commons has all sorts of restaurants, and stores. I particularly liked to pop into the Little Waitrose for snacks.
I chose this hotel because I wanted to stay near Clapham Commons where my daughter lives. It felt like going home every night after my daily London jaunts into town with my daughter. The pub is cozy and inviting. We loved the friendliness but not intrusiveness of the staff. I would highly recommend it.
Comment from Hotel Management
Apr 10, 2018 by Lana Sirma, Hotel Manager, Hotel Management
Hi Julie, Thank you for the feedback - it's much appreciated. So happy to hear you had a nice time visiting your daughter and enjoyed your stay with us. We also find our location convenient and Clapham Common is a lovely area! Will definitely pass your kind words on to the rest of the team. Hope to see you again soon!
3 out of 5
by A verified traveler from UK

Bed was comfortable, but that was it...

Posted Mar 11, 2018
The bed was comfortable but wasn’t much use for sleeping as there was a speaker outside my window that piped loud music into an outside courtyard (which was empty) from five pm until close to midnight. There was a broken mirror in my room which nobody had bothered to replace, the carpets in the hallways were very worn and dirty. Check out was 11am and when I asked for a 12pm checkout I was told “yes, but we charge £10 every half an hour’, I didn’t know hotels that charge by the half hour still existed? Stay elsewhere!
Comment from Hotel Management
Mar 13, 2018 by Ben Evans - General Manager, Hotel Management
Dear Geoff Thanks for taking the time to leave us this review and sorry everything wasn't to your liking. I see that you stayed on one of our very rare last minute discounted rates that we only offered due to late cancellations caused by the snow that week, unfortunately lots of people walking through the hotel with wet snowy shoes will cause the carpets to look a little dirty, you'll be pleased to know that now that the weather has changed we've booked in shampoos for all of them. Apologies that you were disturbed by the speaker outside your room, a simple phonecall to our 24 hour reception would have been enough to resolve this for you at the time. LIke many hotels we of course have to charge for late check outs (though we do offer a limited number free to guests that have booked directly with us) With a check out time of 11am and a check in time of 2pm we have a very limited time to get rooms ready for our next guests which is why we only have a small number of late check out available and have to charge a premium for this. Hope this helps explain and once again apologies for any issues you did have, we do hope to see you again. Kind Regards Ben Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel right on Clapham Common

Posted Mar 7, 2018
We were very happy with this hotel - the staff were pleasant and helpful, the room was excellent - even the towels were good quality! The only slight hiccup was that it promised free parking, and when we got there the car park was full, but even this got resolved. Overall, very happy, will definitely book there again.
Comment from Hotel Management
Mar 9, 2018 by Lana Sirma Hotel Manager, Hotel Management
Hi Helen, Thank you for the lovely feedback - it's much appreciated! Glad to hear you had a great stay and staff were able to resolve any issues. It's very convenient that we have a park and display parking available in front of the building for days when our car park gets filled up! Once again - thank you for the kind words and hopefully we see you back again sometime soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin TX

Great Pub experience

Posted Feb 25, 2018
overall great stay. Rooms are comfortable, great breakfast and overall pub environment is great. Highly recommend anyone to stay here as a good alternative to central London and great location if you want to be in South London
Comment from Hotel Management
Feb 26, 2018 by Ben Evans - General Manager, Hotel Management
Hi Robert Thanks for leaving us this positive review, thrilled you enjoyed your stay and got chance to sample the atmosphere in the pub, hopefully we'll see you again next time you need to visit London. Kind Regards Ben Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Warm friendly Staff

Posted Feb 24, 2018
Pros: Everything
Cons: Nothing, top rate.
Location: Great view over the common.
We had great stay at the Windmill . Nice and close to the venue that we were going to that night. Got back really late, or very early, no problem for the staff . Will be using again in the future. Thanks all at the Windmill. 10/10.
Comment from Hotel Management
Feb 26, 2018 by Ben Evans - General Manager, Hotel Management
Hi There Thanks for this lovely review, thrilled that you had such a good stay and appreciated our location close to the O2 in Brixton Hopefully we'll see you again soon Kind Regards Ben Evans General Manager
3 out of 5
by A verified traveler

So so

Posted Jan 22, 2018 on Hotels
OK. Room was icy cold and took an hours to warm up. Noisy location as window directly above smoking shelter
Comment from Hotel Management
Jan 25, 2018 by Lana Sirma, Hotel Manager, Hotel Management
Hello, Sorry to hear you were cold - we can manually set your room temperature higher, if it's not warm enough for your liking, once requested at reception. We do not have a specific area for smoking, but the guests are not allowed to smoke in the rooms and are asked to do it outside the building. If you book direct next time and ask us for a room further away from the front of the building or on a higher floor, we can allocate that as your preference and we'll do our best to make sure your room is warmer on arrival for your next stay! Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex

very friendly staff and charmingly welcoming.

Posted Jan 22, 2018
Pros: No stress visible
Location: Too many things to do nearby
Felt very welcomed and everywhere was very comfortable. Wish more hotels were like this one.
Comment from Hotel Management
Jan 23, 2018 by Ben Evans - General Manager, Hotel Management
Thanks for the review Ian, great that you enjoyed it so much!
4 out of 5
by A verified traveler

Great boutique hotel in great location.

Posted Jan 22, 2018 on Hotels
Fabulous location. Lovely quirky hotel serving a great breakfast from a wide ranging menu. Lively pub attached but did not impact on our stay. Ate in the restaurant one evening which we thoroughly enjoyed. Will come again!
Comment from Hotel Management
Jan 23, 2018 by Lana Sirma, Hotel Manager, Hotel Management
Hello, Thank you for such a lovely review! Glad you enjoyed the food as well as the pub and your hotel room and we hope you come and visit us again soon!
5 out of 5
by A verified traveler

We thought it was a

Posted Jan 20, 2018 on Hotels
Lovely gaff
Comment from Hotel Management
Jan 21, 2018 by Lana Sirma Hotel Manager, Hotel Management
Hello, Thank you very much, glad you enjoyed your stay and we hope you come visit us again soon!