Wonderful hotel in stunning location
Posted May 16, 2016
This is a fantastic hotel staffed with very nice people who are genuine and welcoming. The location is wonderful. Two things, if attended to, would complete this hotel and make it the true 5 Star hotel it wants to be when it grows up. The food and beverage are excellent, as is the service ethic. So what could be better? 1) the rooms (the one we had I was a villa separate to the hotel) need to be warmer (atmosphere) in feel and comfort level 2) Attention to housekeeping detail isn't there yet. We showered before dinner and returned 4 hours later to find there had been no turndown service and the bathroom had not been attended to. While this appears to be picky, it's one of the luxuries one expects while staying in a hotel of this standard. We also had an issue with someone banging o our door and windows in the early hours of the morning. I called and asked for security to investigate (we were separate from the main building). No-one got back to us at any point to report back.