Ratings based on 160 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 9, 2020
Friendly Staff. Upgrade on check in, Great breakfast.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 2, 2020 on Hotels
4 out of 5
by A verified traveler from blackwood

Posted Dec 30, 2019
The hotel and its location are fantastic. The room was clean and tidy and very cosy during our Christmas visit. The food was good but not spectacular, staff were keen to help but seemed like they needed more training. The swimming pool and Sauna were nice but the pool was a little cold for my liking. Overall we had a pleasant stay and would return.
4 out of 5
by A verified traveler

Posted Dec 10, 2019
The gym and spa facilities are great. The food was excellent and the staff were more that happy to help
4 out of 5
by A verified traveler

Nice stay

Posted Dec 7, 2019 on Hotels
Great food and gym ...rooms pretty good.. only gripe was the food service was very slow when hotel was busy....breakfast fab..if they had sky sports or by sport in bar then stay would of been amazing
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2019 on Hotels
5 out of 5
by A verified traveler

Posted Oct 4, 2019
Location & ambiance, amenities & staff were very knowledgeable
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 24, 2019 on Hotels
4 out of 5
by A verified traveler

Posted Sep 22, 2019
The hotel reception were really kind and helpful. Be careful when booking with a dog, they are only allowed in the annex rooms, Expedia don’t make that clear, so we booked a standard room. Luckily, my girlfriend spotted that on the best western website and reception managed to switch us when I phoned, despite no annex rooms appearing available for the night we stayed. The hotel is in a great location, the area around is nice for walking. A lazy day in the spa was a great way to end our holiday on the Wales coast.
5 out of 5
by A verified traveler

Posted Sep 19, 2019
Location and helpfull staff made for a great stay. Pembroke castle worth a visit and Temby