Service quality is not so high at the price
Posted Dec 13, 2016
Based on my life experience of resort visiting, this resort was one of the lowest quality hotels and the price is not matched with what they served to us such as below.
-Staff is very kind to us, but internal communication is very bad and even if I asked them something, that requests or inquiries were not shared internally and needed ask them again and again. Also, sometimes they forgot my requests.
-Hotel facilities are not satisfied level. Water is leaking easily to the bathroom floor and the shower head is too heavy and easily get hot, so it almost to hurt my 2 years daughter.
-I think it was raining at the day, but I could not enter the room until 3:30pm, waiting for checking in for 4 hours at lobby without any care.
-If the child is 5 years or less, child meal is not charged usually at four seasons hotel, but due to not trained staff it was charged twice.
-When our flight was canceled due to bad weather and coming back to the hotel, the staff came to me and said welcome and start to explain hotel overview despite of the fact we took their mandatory expensive shuttle service to come back to the hotel.
-There are no good restaurants there and no choices, so I needed to take that restaurants everyday and too expensive. Nobu restaurant is not real Japanese restaurant and it is American style Japanese which is not Japanese food any more.
So, especially for Japanese people who seek high end quality of the services, I do not recommend this hotel for you vacation. This was kin