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Reviews of Sensei Lanai, A Four Seasons Resort

5 out of 5
Sensei Lanai, A Four Seasons Resort
1 Keomoku Hwy, Lanai City, HI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 99 out of 115 reviews" "
Rating 8 - Good. 13 out of 115 reviews" "
Rating 6 - Okay. 1 out of 115 reviews" "
Rating 4 - Poor. 0 out of 115 reviews" "
Rating 2 - Terrible. 2 out of 115 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John F

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was absolutely breathtaking. Outstanding service and beautiful rooms Highly recommend
Stayed 5 nights in Nov 2021

2/10 Terrible

Devon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the scenery and the natives but as far as the staff they're not friendly at all to natives or people of color. Its sad because its very costly to go there and then to be treated like an outcast.. I would not recommend people of color to go because they don't want you there and the guest there will treat you like your invisible, only the natives will be welcoming
Stayed 6 nights in Nov 2021

10/10 Excellent

Janelle

Stayed 3 nights in Oct 2021

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is secluded and the staff were friendly and warm. The gardens are phenomenal and manicured. I enjoyed just walking around the property.
Stayed 3 nights in Sep 2021

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely! Although extremely expensive.
Stayed 8 nights in Sep 2021

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
This was one of the most amazing places I have ever stayed in my life. The beauty and peacefulness was unbelievable. The staff and service was first rate.
Stayed 2 nights in Jul 2021
Response from Maureen on Aug 18, 2021
Mahalo for sharing your feedback regarding your stay. We are thrilled you enjoyed Sensei Lana'i and look forward to welcoming you back. Aloha!

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most gorgeous resort in the country!
This was the most gorgeous resort I have ever stayed in. and I have been to a lot of 5 star resorts. The grounds were like tropical magic, everything was pristine and luxurious. The service was impeccable and the food was outstanding! Larry Ellison you need to open more hotels!
Stayed 3 nights in Jun 2021
Response from Maureen on Aug 18, 2021
Aloha and thank you for sharing this wonderful review. We are delighted you enjoyed your stay and hope to welcome you back to Sensei Lana'i! Warmest Aloha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay to get back to traveling
Our stay at Sensei Lana'i was wonderful - just the right way to ease back into travel as the resort was still very respectful with capacity limits, cleanliness, and social distanced options for everything.
Stayed 3 nights in Jun 2021
Response from Sensei Lana'i, A Four Seasons Resort on Jun 29, 2021
Mahalo for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous grounds, service and aesthetics. Food options limited (no sushi at Nobu?). Spa services way too expensive ($with no spa facilities open to all guests.
Stayed 3 nights in May 2021
Response from Sensei Lana'i, A Four Seasons Resort on Jun 29, 2021
Mahalo for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place with perfect service
A truly magical place. Worth the trip.
Stayed 3 nights in May 2021
Response from Sensei Lana'i, A Four Seasons Resort on Jun 29, 2021
Mahalo for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2021
Response from Sensei Lana'i, A Four Seasons Resort on Jun 29, 2021
Mahalo for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional few days.
My wife and I had a great experience at Sensei Lanai as a stop over for a couple of days from Maui. The property is beautiful, service is top notch and the activities available through the hotel are fantastic. We couldn't have enjoyed it more.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 5 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
The Sensei lanai property and hotel is increidble! This was one of the most if not the most relaxing stays we’ve ever had. Facilities are brand new and top of the line. Doing a spa treatment and time in the Hale is an absolute must. That being said, still a few kinks to work out with service level. We were dissapointed that the property boasts all of their activities (yoga, meditation, fitness etc) however had no spots open to participate. While I understand there are restrictions due to Covid, it would make sense to make sure to have enough options for guests of the hotel to be able to participate.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a fantastic property, well managed excellent food.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Life Changing
Staff is caring, friendly, knowledgable, and most of all truly gifted. Environment fosters healing and growth as a being in every way.
Stayed 3 nights in Mar 2021

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Place to Relax
Sensei Lanai is the perfect place to relax. The landscaping on the grounds is absolutely stunning- feels like you're walking around Jurassic Park (but with no dinosaurs.) The only improvement I would make is I wish there was more dining options. The resort only has once restaurant (they have a bar that serves food, but it's basically the same menu and prices as the restaurant.) If you're planning to have a dinner down at the beach resort, definitely make reservations ahead of time. Overall, lovely stay and Sensei and would go back.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensei has one of the most beautiful properties we have ever stayed at; it feels like a magical garden in the jungle filled with surprising and breathtaking art. They have truly created a serene and calming destination. We loved the fitness and meditation classes, the only downside I could find was that their is just a single restaurant onsite, even though it is phenomenal we would have loved maybe one other option.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maInh
Service is amazing. Resort is beautiful. They didn’t have blackout curtains but taped my room so I can sleep. Everything is so thoughtfully done here. Ppl are kind
Stayed 1 night in Feb 2021

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Wellness Retreat
This resort surpassed my expectations form service to wellness activities. The rooms are well appointed, clean, and a good size. I could spend hours walking around the property looking at the beautiful gardens and artwork. The hot tubs strategically placed in peaceful locations in the Osen Gardens. Wellness activities were amazing and can keep you active all day without leaving the property. I recommend trying the deep relaxation meditation (WOW). I left here feeling beyond relaxed and very much enjoyed my stay
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bernie, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodge at Koele
This was our 6th visit to the property. We love it! There is no other resort like it! So beautiful and peaceful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Beautiful resort with outstanding service.

10/10 Excellent

William, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caught by Surprise
I was VERY surprised to be charged over $100 for one day shuttle service. We have stayed at numerous 5 star destinations and have never been blind sided by this time of charge.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality!
We cannot say enough good things about this hotel! The staff knew our baby by name and was so kind and welcoming! On our baby's six month birthday, they brought us a celebratory piece of chocolate cake and mashed bananas for her! The location is ideal for accessing Lana'i City as well and the grounds are spectacular. We would love to return to the Lodge; it's truly a magical place!

10/10 Excellent

Jerilyn, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel, but DON'T eat here!
I loved our stay at Koele! The service and staff are simly insurpassabe. We were very disappointed with the restaaunts ane the poor quality of food and service. Expect to pay doible the price and get half the qquality!

10/10 Excellent

JJ, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to celebrate!
Missed out on Lanai last year (after our Maui wedding), but made sure we made it there this year. Did our research as early as Feb and booked in April. Opted for The Lodge because Conde Nast ranks them very well and we were not disappointed. The service was truly above and beyond, their staff were very wonderful. They made us feel very welcome for the two days we were there. I would definitely recommend my Lanai, The Lodge at Koele experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Lodge
We spent 4 days at the Lodge, a tranquil retreat on peaceful Lanai. Really enjoyed the beautiful surroundings, game room and pool.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great.
We loved the lodge. Some areas of the facility are showing some wear and tear, but overall the place and atmosphere is great. The room was very nice. The staff was tremendous.

10/10 Excellent

James Kress, Northville, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little slice of heaven
Best resort in which I have ever stayed. The location in Lana'i was virtually perfect. Coupled with its sister resort at Manele Bay, there was nothing but great service, amenities, location and ambiance.

10/10 Excellent

Andrew, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodge.
Pros The lodge is great, very unique location. Restaurant inside hotel is amazing. Good service and good food. Try the Caesar salad. Nice onsite gym. Great moutian hike that's starts from the back of the resort. I would rate it a 4/10 for difficulty. Nice executive putting course. Cons The golf course is closed at the lodge. Rained two out of the three days we were there in May, but it did not last very long. The two resorts do not work together! We took the shuttle down to the resort at the bay and we felt like outcast because we staying at the lodge! They kicked us and several others out of the pool area because we weren't staying at the bay. We are all paying the same amount of money to the same company, it shouldn't matter which location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury break from the heat, in Lanai
The Lodge is up country - not ocean side. It is more likely to be cloudy or rain a little there. The golf course was being resided during our stay but there were good hikes and jogging nearby. They have a nice recreation room with two big screen TVs . The food in the restaurant was excellent. Nice outdoor pool and exercise room. It was a cool day and the jacuzzi wasn't warm enough when we got in but they had someone heat it and it was nice later that day. While at the pool, they bring out free snacks every half hour. When we checked in, they took the names and ages of our children and there were little plush toy horses and cowboy hemmed shampoo, conditioner etc for them in the room.

8/10 Good

Addicted Travellers, Sydney, AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury & agony/room for improvement
Luxury: Stunning grounds. Wonderful food/beverages special shout out to the bar staff they were amazing and the afternoon cocktails/smoothies were spectacular. Reasonable gym boosted by helpful staff on hand with complimentary snacks and fruit water right next to the pool/spa/gym. Great housekeeping service, fresh quality linen and toiletries. The option to utilise the beach/amenities at the sister resort at Manele Bay was brilliant. The marine park a small walk away from Manele Bay was well worth the effort. Agony/room for improvement: Blank and unresponsive front desk staff (complaints were seemingly ignored and certainly not followed up at all) aside from the Duty manager. The shuttle with all given dues that it was in transition: this was a relatively expensive surcharge and an overall disappointment. This service is contracted out so service times were not strictly kept and twice we had to walk back from the town centre as the shuttle simply passed us and others by. The air conditioning in our first room was terribly weak. Not at all hotel related but hiring a car and filling it was petrol/gas was roughly twice the price of other islands. The local town's food/culture/entertainment is very basic and old fashioned. On the other hand the resort owned restaurants are classy and expensive. If you visit the island spare a night to eat at the restaurant in Hotel Lanai you will not regret it, we had planned to go once but we were compelled to visit again.

10/10 Excellent

Hitson, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Fantastic, Hotels.com Not So
Othre than the fact that Hotels.com would not honor the Free Breakfast offer which was a part of the reservation, the Hotel experience was great

10/10 Excellent

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfection!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sue, Oahu, Hi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed the week of Christmas. The lodge was beautiful! They had live entertainment every day, including children from the local school singing Christmas carols and seniors from the senior center singing Christmas carols another night. They had two wood burning fireplaces going at night when it was chilly outside. They also gave stockings to hang by the fireplace Christmas eve and filled them with treats for Christmas morning. It was a very warm and homey feeling!

10/10 Excellent

kalmetar, Maui, hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing most beautiful place !!!
This hotel is outstanding , from check in to departure you are treated like royalty. The hotel grounds are breathtaking and the entire weekend was like a dream. Would highly recommend this hotel however realize it's Not for the budget wise..prices are outlandishly high for everything ..would have loved a free shuttle service from the ferry .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Beautiful, peaceful location, beautiful lawns, golf course and orchid house. Hotel has shuttle to the City and Manele Bay but to get around you must have a jeep.

10/10 Excellent

Lisa Dacalio, Pahala hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning appeal and service

10/10 Excellent

Janine, Placerville, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel in center of Lanai
The hotel has beautiful grounds and is quiet and relaxing. The shuttle takes about 20 min. to the sister resort on the beach. We enjoyed the executive putting course, the croquet, the pool, the hottub, and the hand shuffleboard. We had some things wrong in our room (defective DVD player, broken curtains) but the things were fixed and an adjustment was made to our bill which we appreciated.

10/10 Excellent

Guest, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
From the airport welcome to a guided tour at check-in and the friendly, personable manner the staff were faultless. Nothing was too much trouble, happy to help wherever they could. It's always nice when staff address you by name without prompting. Quiet location with excellent gardens and grounds, the golf course looked pristine. The grounds staff could often be seen all over working hard to maintain the open spaces. Room was lovely and spacious with a great balcony, housekeeping did a great job and took care of a few requests quickly and efficiently. Will definitely return and shall be recommending it to friends and family.

6/10 Okay

Helen, Seattle

Liked: Staff & service, property conditions & facilities
Great resort, staff, but need some updating
Overall it was a very nice stay. Resort facility, ground, activity offering, dinning, etc. They were great! Only one downside was that the room wasn't as clean as I expected for 4 seasons. The carpet was really dirty side and had lots dirty spots. Bathroom was spacious and nice, but had lots mildew spots around tubs. And also dusty around hair dryer and mirror.

10/10 Excellent

Rich, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different type of hotel experience for Hawaii.....
How pleasantly surprised with the Lodge. The room and staff was excellent. the experience was quiet, relaxing, and surrounded with beautiful grounds. Forget the beach when staying here.

10/10 Excellent

Steve C., Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place and exeperience
I was completely satisfied with my stay at the Lodge at Koele. The people were wonderful. The hotel and Lanai itself were beautiful. I thought the food was excellent, although expensive, but the room was definitely not overpriced given what is provided.

10/10 Excellent

japanimatrix, Honolulu, HI

Liked: Cleanliness, staff & service, room comfort
The most Aloha a hotel can provide!
I was skeptical about the price per night, but it was definitely worth it with the numerous amenities (e.g. complimentary croquet, game room, and coffee hour; fitness center; thermal pool). The lodge is a very serene venue, perfect for someone who works a strenuous career and wants to get away. The room was clean, despite its country look. The bed was absolutely the most comfortable I've ever slept in at a resort. Housekeeping always greeted us in the hallways, including other guests. The concierge team was very personal, asking us questions to see if they could recommend any activities or to see if we needed directions to the island's attractions. They even followed up with us on our activities to see how we liked it upon checking out. I'm definitely saving to return for a longer stay!

10/10 Excellent

James Aldaya, Hilo, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome!
We enjoyed ours stay at this beautiful hotel and surroundings! Our room was very cool and comfortable. Personnel was exceptionally friendly and helpful..