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Reviews of Best Western Carlton Hotel

3 out of 5
Best Western Carlton Hotel
282 North Promenade, Blackpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 455 reviews" "
Rating 8 - Good. 173 out of 455 reviews" "
Rating 6 - Okay. 74 out of 455 reviews" "
Rating 4 - Poor. 29 out of 455 reviews" "
Rating 2 - Terrible. 24 out of 455 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

andy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs Ideal... Really looking forward to my next stay
Stayed 5 nights in Feb 2024

6/10 Okay

Amanda

Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, very friendly and clean only downside was the prices in the bar, had the wine cheaper we would have spent our evenings there
Stayed 4 nights in Oct 2023

10/10 Excellent

Christina

Stayed 1 night in Oct 2023

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel reception staff very friendly and helpful. Breakfast wasnt brilliant r Bedroom carpet needs good clean or a new one. Deff stay here again
Stayed 1 night in Oct 2023

2/10 Terrible

David

Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Stayed 3 nights in Oct 2023

6/10 Okay

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

BARRY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Nice hotel Good service Bar a little tired There are internal stairs on upper floors so if mobility is an issue this might not be great
Stayed 4 nights in Aug 2023

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely view
Stayed 1 night in Aug 2023

8/10 Good

John

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Very welcoming to dogs. Excellent breakfast and top quality breakfast staff. 2very poor reception staff. 2 'mature, gentlemen on reception who had no regard for customer service. They were not interested in customers,not welcoming and did the minimum they could. They did not do justice to what otherwis is a good standard hotel.
Stayed 2 nights in Aug 2023

8/10 Good

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

JOHN

Traveled with family and small children
Liked: Cleanliness, staff & service
Given a choice on the Expedia website of a family room with a double bed and two singles or a double bed with bunk beds we opted for the former. When we arrived we had been allocated the bunkbed room. The room was extremely small and cramped with my son having to stand on a bedside cabinet to get to the top bunk. For the price paid this was very disappointing. The shower was temperamental and required assistance from the staff to master its operation. I have given the hotel an average rating. The place was clean and the staff were friendly and attentive. On balance I would not stay there again primarily because the room I understood I had reserved was not the one we got. Had I seen this in advance I would not have taken it.
Stayed 3 nights in Jul 2023

8/10 Good

nicola

Liked: Cleanliness, staff & service
The bedroom smelt of wet dog not good
Stayed 1 night in Jul 2023

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice clean hotel,very helpful staff got me a new keycard straightaway when mine decided to stop working.great food.
Stayed 2 nights in Jun 2023

8/10 Good

Joas

Traveled with partner
Liked: Staff & service
The rooms were not what was advertised during booking
Stayed 2 nights in Jun 2023

6/10 Okay

Paulo

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff at this hotel are lovely and friendly, the common areas like bar, lobby, breakfast room are all modern and clean. We paid for a superior room with sea view - it did not look like the one in the photo! They have chosen the best photo so you may not get that. In addition the bathroom was old and tired - and had poor ventilation- it made the whole room smell a little bit. We paid a lot as it was Pride weekend ( we didn’t know) but I don’t think we got fair value.
Stayed 1 night in Jun 2023

6/10 Okay

jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average stay
The staff were friendly at reception but the young bar member of staff was rude when they needed to close early due to a lack of security! The older gentleman on the bar however apologised. Room was very dated and the shower kept changing temperature and burning me. Location wise it’s excellent if you don’t mind a nice ten min stroll to the tower and other attractions
Stayed 1 night in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Room very comfortable and there was midweek parking. I enjoyed my stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Mei Sze

Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff with whom I came into contact were friendly and welcoming. Good hot and cold buffet breakfast. Single room available and it did not feel cramped. I would stay here again.
Stayed 2 nights in May 2023

6/10 Okay

Gez

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was classed as a superior room but had better extraction fan didn't work in shower and bed had collapsed causing a dip in middle
Stayed 1 night in May 2023

10/10 Excellent

Kayley

Stayed 1 night in May 2023

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Sonia

Traveled with partner
Liked: Cleanliness
Me and my partner had a lovely stay , and definitely will be back thank you
Stayed 1 night in Apr 2023

4/10 Poor

Olivia

Stayed 1 night in Apr 2023

10/10 Excellent

Donald

Stayed 1 night in Apr 2023

8/10 Good

sfdfd

Traveled with family and small children
Liked: Cleanliness, staff & service
Clean local for attractions Excellent staff 3 time we stay at this hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night with friends. Room suited us. Service good.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service
Staff were fab,place looking tired now ,breakfast was a bit iffy. Cold plates and only one hot drinks machine causing huge queues. But otherwise, lovely,not far away from being very good again.
Stayed 1 night in Mar 2023

8/10 Good

Tracey

Stayed 1 night in Feb 2023

10/10 Excellent

Neil

Stayed 1 night in Feb 2023

10/10 Excellent

Lianne

Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an evening meal but the pizza was cold served on cold plates the staff were really friendly especially the young man who served us. It was little chilly in the dining room & bar but ok for breakfast will definitely stay again thankyou
Stayed 1 night in Jan 2023

8/10 Good

Tahmina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea side location, tram and bus stops, easy to walk and reach to all the amenities and fun fair. I would recommend that the furniture of the lobby should be replaced as they looked old.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
We had a very enjoyable stay for a couple of nights staff were excellent in every way, so lovely to find a nice hotel whet your dog is treated as well as you. My only gripe would be the evening meal which I’m afraid was poor compared to the one we’d had the night before at my daughter’s hotel, probably would help to provide a couple of really quality choices rather than a full menu, however we would most definitely go back to the hotel
Stayed 2 nights in Dec 2022

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022

10/10 Excellent

Antony

Stayed 2 nights in Nov 2022

10/10 Excellent

Jacquie

Stayed 2 nights in Nov 2022

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very conveniently placed for hopping on the tram. All the staff were really friendly and helpful. Breakfast was lovely and rooms good value. Would definitely stay here again.
Stayed 1 night in Oct 2022

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The builing requires refreshing. Everything is there but it's a bit olde fashioned. Position is good access to all a vistor could want and parking is good and flexible
Stayed 1 night in Sep 2022